Training & Development

Career Training Opportunities from McKinley Heating Service Experts Heating & Air Conditioning in EdmontonCareer Training Opportunities from McKinley Heating Service Experts Heating & Air Conditioning in Edmonton

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week program focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) Commercial Account Manager classes annually.
    • Two week course focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) different sales classes offered for General Managers biannually, totaling four-and-a-half training days, focusing on sales culture and day-to-day sales operation.

Technical Training
The technical training for technicians includes:

  • Heating and cooling system tune-up procedural training biannually
  • Heat exchanger and CO inspection annually
  • Technical communication and ‘build-a-tech’ biannually
  • Continuous NATE certification and specialty classes as required

Service Experts Heating and Air Conditioning is investing in supplementary instruction through the launch of a Learning Management System, to drive assigned and ad hoc courses to better offer a complete education to our technical workforce.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to give support, resources, and structure for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times annually, participate in outbound calling through a one (1) day course. In this program we study HVAC basics, why people buy, calling procedures, scripts, customer purchasing signs, and controlling customer complaints.

Dispatcher

  • No formal courses provided. As needed training conducted by the General Manager and relevant staff in the office.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week program focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) Commercial Account Manager classes annually.
    • Two week course focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) different sales classes offered for General Managers biannually, totaling four-and-a-half training days, focusing on sales culture and day-to-day sales operation.

Technical Training
The technical training for technicians includes:

  • Heating and cooling system tune-up procedural training biannually
  • Heat exchanger and CO inspection annually
  • Technical communication and ‘build-a-tech’ biannually
  • Continuous NATE certification and specialty classes as required

Service Experts Heating and Air Conditioning is investing in supplementary instruction through the launch of a Learning Management System, to drive assigned and ad hoc courses to better offer a complete education to our technical workforce.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to give support, resources, and structure for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times annually, participate in outbound calling through a one (1) day course. In this program we study HVAC basics, why people buy, calling procedures, scripts, customer purchasing signs, and controlling customer complaints.

Dispatcher

  • No formal courses provided. As needed training conducted by the General Manager and relevant staff in the office.
McKinley Heating Service Experts Heating & Air Conditioning
11122 - 156 Street
Edmonton, Alberta T5M 1Y1

Phone: 780-800-7092
Email: mckinley@serviceexperts.com