Commonly Available Job Positions at McKinley Heating Service Experts Heating & Air Conditioning in Edmonton General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, steers sales, and provides guidance to all employees and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and ensure complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also completes installation and service on IAQ equipment and products, as well, and has the expertise to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, grievances, and billing inquiries with the highest measure of consideration and professionalism to resolve customer issues with a single-call resolution. The Customer Service Specialist is also charged with supporting day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, using company radio and pager processes, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The person filling the position also corresponds with the customer to confirm the customer is informed of scheduled appointments, answer questions, and to help resolve issues. The Dispatcher effectively plans and routes the most suitable technicians in accordance with established company guidelines.