When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many individuals start their search for an AC repair company online. While you’re surfing the web, be sure to browse through ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when searching for an AC repair business. Learn which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the potential to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Inquire if your ZIP Code is included in the company’s service area. If not, determine if they’re prepared to come to you for an additional cost. Diligently weigh your local options before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inconvenient times. Choosing a company that offers emergency services is vital if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s commitment to high-quality workmanship and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while its employees are making the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service likely has the experience needed to handle complicated repairs. Find out how many years the company has been operating. Then, ask a tech whether they have previously tackled the problem you need repaired. This type of experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you select a company that offers competitive and honest prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and offer warranties for your satisfaction. Such coverage shows quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Edmonton.