"Keenan, was very knowledgeable, efficient and very helpful."
"A skilled professional technician, answered all my questions, offered advice, left me very satisfied with the service."
"Service technicians arrived on time and were very courteous and professional."
"Quick and timely service
Kind and friendly representative
Remembered type of filter I needed and installed it
Am always pleased with McKinley - that's why I use you al..."
"technician was very thorough & seemed to provide a full check of the furnace"
"He was thorough and pleasant and explained everything to me. He even checked my humidifier"
"I had booked because I had been without heat but when the tech got there he was told it was just a regular service and as I was the left to be the last of the day he was ..."
"Josh Weiss was the technician help me to fix my furnace. He was quite knowledgeable with what he does. He also answered me all the questions I had regarding to my applian..."
"our service expert was excellent"
"Service was excellent. I received a call ahead of time exactly as promised and he was on time."
"Just happy with the professionalism of the service person."
"Every person who came was on time, cheerful, helpful, respectful - very professional!"
"on time, very professional and took the time to teach me about safety"
"The Technician was helpful reminding me and giving me some New Ideas what to do and expect with the Furnace and he also found a problem within the unit
that I had not ..."
"Travis is very thorough, does a great job, is very professional and personable."
"Service was prompt and honest"
"The technician was very thorough in doing the checkup. "
"technician was thorough and kept me informed. He left the place clean and tidy."
"Erin (?) introduced himself and started his work immediately. Upon completion he discussed observations and the work he had completed. "
"Travis was very pleasant and professional. Explained things to me very well."
"Very polite and competent."
"Very efficient and informative service, including on our garage furnace"
"Tech was on time, answered my questions satisfactorily, courteous "
"Travis Day was very professional. Ready to answer all the questions we had. Thanks Travis"
"Service done in a timely manner, technician arrived on time, answered all my questions"
"On time, courteous and completed annual service check-up "
"Travis Day was very nice and very professional."
"Service was provided same day, technician very knowledgable courteous. Put booties on to protect my home. Very polite and personable. Great experience as well as earli..."
"I have never had a problem that McKinley didn't make right"
"Prompt, courteous and efficient technician! "
"The technician was polite and capable... he carefully explained the problems he found"
"On time, very professional "
"The technician provided great service. I won't know if the service worked until winter when I can test the ventilation."
"Kassam was very helpful and was very good at answering my questions. He addressed all my concerns and took the time to explain everything. We felt that the customer needs..."
"Professional courteous service"
"Prompt courteous and professional. Felt he was honest in assessment of equipment "
"I was disappointed that I had to call to find out when someone would be coming to fix the problem with our ac. The troubleshooting had been done the day before and I was ..."
"We always get great service from McKinley, that's why we kep using them :)"
"Your first contact Theresa was very accommodating and make calls to me to confirm my appointment more then once. Great customer service. "
"same technican, he was efficency and through "
"Came when expected. We were not booked for a total furnace check but the technician arranged for one."
"Technician was professional and efficient."
"We received prompt, professional and friendly service in response to our request to check out our furnace which had suddenly stopped working. Our technician Nick (who we'..."
"The Technician was thorough and knowlegable . "
"They have been here twice inlets 4 days. Not sure which visit you are referring to.
The first one the technician had a trainee with him. The technician suggested a few c..."
"Josh spent time explaining what happened to furnace. he also made some recommendations to avoid other problems that might happen. Did the job and got it done!"
"Eric was very thorough, informative and quick."
"Our Service man, Travis, was on time, very professional, courteous, knowledgeable and thorough. I will definitely ask to have him come next year. He inspires confidence..."
"We were very satisfied. Nick and his trainee Kevin were on time, were very polite and Nick took the time to explain the maintenance they were doing on our furnace and a/..."
"Very quick call back, logical questions, quick appointment time made."
"Very rapid processing and fulfillment of order. Fair price. Polite, efficient technicians. No mess"
"The job was scheduled for 830 on a Friday Morning. Due to unforeseen issues the job took a lot longer to finish than the technician was given. He worked past his quitti..."
"Technician was excellent and explained everything, however we are waiting for the follow up work as air conditioner needs new part."
"The technician Was great and explained everything and was knowledgeable and friendly "
"Courteous and explained everything. Very efficient."
"No one is perfect - there is always room for improvement! ;>)
However, these two were pretty close. They took the time to educate me about my system and things I could d..."
"Technician was awesome he knew his stuff."
"As always Kass does an excellent job. Very pleasant. discusses the problems and advises."
"I was very satisfied with the actual service itself. However i was very dissatisfied that the original date scheduled for the service was not complied with. There was obv..."
"Nick was very thorough, professional and genuinely nice. Explained what he was doing and what the various components were for - a real education!!!"
"Very nice to deal with "
"Thorough credible I formotion from the technician."
"As ALWAYS with McKinley , TOP NOTCH service"
"The technicians have been great; in particular, Travis Day was excellent going above and beyond. If anything is lacking it is in the communication and follow up with need..."
"Attendant went above and beyond my expectations. "
"We have the same technician come every time. He helped install the system and knows us and our needs/expectations. He is effective, courteous and professional."
"Efficient, courteous service"
"Technician was friendly and professional. He told me what he was doing and why."
"got here on time, courteous, "
"The technician gave great service, explained everything well, answered all our questions, was very knowledgeable, personable and honest. He was obviously experienced and ..."
"We did not have to wait long for the service and workers were friendly, professional and respectful of our home."
"Nick was friendly and courteous. He explained what he was doing and answered my questions."
"He does a good job fixing and keeps everything clean when he is done his job"
"did not show up for first appointment did not call on the second "
"Whole experience was friendly, accommodating and I felt very informed and very well taken care from the very beginning when I called to book an appointment to when the se..."
"Justin was easy to understand and informative in his explanation of the tasks he performed. . "
"Travis, the technician we had to do the service, was very friendly and answered all questions that I had. The service was preformed very quickly with no distruptions. "
"Daniel explained what he did and provided information on corrections required."
"The technician was courteous, and did more than we expected."
"Polite, respectful, timely, considerate, provided explanations"
"Travis was very nice to deal with. He went out of his way to help. He was very friendly and easy to deal with. I would definitely like him for as my representative."
"I was not happy with the service manager when I explained why I didn't think I should be charged for the service call. I have service contracts and in the fall I was advi..."
"Nick has been to our house for our annual service before and is always very courteous and helpful. "
"Showed up within the promised time and did his service very professional in a reasonable time. Explained what he did and left our place in a clean and working condition."
"Provide an excellent service"
"Friendly, efficient, knowledgeable,professional"
"Presented me with his business card when he came to door
Very polite, considerate of homeowner, knew his job well"
"Thorough and efficient."
"Josh was very polite and courteous. He had to go back to the shop for the module my furnace required but he was able to do so and have the furnace fixed before 5pm.
"Timely,polite, friendly, professional,efficient, knowledgeable "
"Courteous and professional staff that did quality work"
"The tech Josh was informative,courteous, and quick to assess the furnace problem."
"They lost my first 'ticket' and I waited over 8 hours for someone to come to my house to fix my furnace. I called at 8:30am. No one came to my house until after 5:00. I c..."
"Very friendly, very knowledgeable, very open to questions. Appreciated being able to watch"
"The technician explained everything he did and the work was done in a timely manner."
"Technician was prompt, explained what needed to be done as well as showing me what had been done once the job was completed."
"The service technician was knowledgeable and personable. "
"Josh was very knowlegable, professional and had excellent personal communication skills . He assessed problem & advised a solution"
"I was contacted by McKinley to set up an appointment and the technician arrived on time. The technician was courteous, answered my questions and explained issues clearly..."
"Nick was quick and courteous. "
"Andrew was very good at explaining everything to me....very professional and very friendly!"
"All service and technicians were both knowledgeable and pleasant to deal with."
"Not comfortable with charges incurred. Believe they were high for the amount of time spent repairing the furnace. Unfortunately the first visit did not solve the problem ..."
"Technician was efficient and knowledgeable.He was able to fix the problem quickly."
"Was given information about the filter we were using (wrong size) and the quality we should be purchasing."
"The service tech came in and quickly fixed the problem as well as cleaning up before he left.
"nice polite service guy.."
"Kassam was so helpful and very kind to start with. He gave me the best deal he could and knew financially I could not afford a new furnace and we had to fix this one. S..."
"Great tech , very knowledgable "
"Josh was terrific--helpful, skilled and friendly. he fixed the problem quickly and thoroughly, And it was great that he didn't cut corners."
"Josh Weiss was very helpful in answering my questions and was very professional. "
"Technician was pleasant and efficient. Explained everything in detail."
"After paying over $600.00 to replace a board and less than a week it fails makes it very frustrating, I know you out don't make these boards but I hope that you would bri..."
"Josh was very polite and professional"
"Technician very knowledgable. Outlined all of the work done."
"The young man doing the repair was very pleasant. However, the drain hose was left kinked causing the fan to fill with water shutting the furnace down. I had to remove ..."
"technician was very professional"
"Technician was very courteous, explained problems he found with navien water heater, repaired same, answered any questions without being grumpy. Vary satisfied."
"Furnance faialure occurred while we were away. Daughter noted furnamce not working and call McKinley. Everything went well."
"The service technician (Kassam Kheireddine) was very professional and knowledgeable. He quickly pinpointed the problem that prompted my call to McKinley and also service..."
"The tech was very good...personable, pleasant, and efficient"
"thorough, and took the time to explain things"
"The technician was polite and explained information thoroughly."
"I received a call saying my technician would be arriving soon.
I Arrived on site a few minute after the time the Technician was expected
He said he had been waiting f..."
"The tech was great and answered any questions i had. "
"Did a great job, cleaned up after he was done and everything is working great."
"prompt service, friendly and knowledgeable service technician who was willing to answer all of my questions and help me understand the issue and remedy"
"Prompt, fast service despite it being one of the coldest days of the year. Andrew explained everything to me, showed me how to change the batteries on the new thermostat,..."
"They came so fast and resolve the issue."
"Because the noise in the electronic fan is still there. It began after the technician changed the filter. It seems to me that the filter is touching the fan on startup."
"Dustin was polite enough but there was just something about him that didn't exude confidence in knowing his trade. The last service I had in December of 2015, Jason (I b..."
"Knowledgeable about my furnace."
"I was very happy that a tec was in my area when I called as they came same day. The tec was very informative and explained all issues to repair two furnaces. He was also ..."
"This is reflected in my answers that follow"
"Very thorough. Excellent Knowledge."
"I did this survey previously and gave a low score. Since then I have been contacted by the service manager and a solution has been reached.
The tech was also a very ..."
"very quick to come. very nice service guy"
"I called previous to the service call with a simple question re my thermostat behaving oddly. I was told the service manager would call me back to discuss and he did not..."
"It was a cold day, our furnace stopped functioning early morning a technician was at our door at 10:00 am the same day as scheduled."
"Technician very pleasant knowlegable great help"
"The technician, Tom was so helpful and kinds. We'd like him to be our steady contact!"
"Very proffesional and knowledgeable."
"Friendly, on time and answered all of my questions."
"Nick was very friendly and polite. He really took his time to check everything and explain what he did and show me what are good setting for our style of house. He also ..."
"It was -20° C. and our furnace quit working. You came promptly and fixed things before we froze to death.
"Work was done ahead of schedule and was done well"
"Travis Day was on time, called before he arrived and the day before to remind us of our appointment. Travis did a great job and left the area of service clean and tidy. T..."
"Technician made no effort to inspect the water heater."
"He was on time. He answered all my questions and was very courteous. "
"it works now and didn't before.
"Excellent customer interaction - informative and polite "
"Kassam has been looking after our furnaces for many years and always does a great job. He is pleasant, friendly tells me what he is doing and what needs to be done and th..."
"Service was prompt and was fixed withi 24 hours"
"Friendly and efficient tech. Very courteous service."
"The technician was professional and friendly but my humidifier stopped working within the first week"
"Very pleasant and knowleg"
"On time. Called exactly 1/2 hour prior to arrival as requested. Very polite and informative."
"The technician was competent, and helpful."
"The tech was very professional and replaced my filter for free "
"ID'd problem and solutions quickly. Charged the minimal."
"I phoned yesterday because we did not have heat in our home for a furnace that was installed in Feb 2016. The technician arrived seven hours later. This morning, the fu..."
"Technician arrived within the 2 hour time frame
Friendly and had all parts in hand ... Didn't even need to return to service truck for other equipment.
Work done effici..."
"Josh is excellent!
Josh is very respectful, is work focused. Provides information to the homeowner in a manner that is understood by the homeowner.
"He was very pleasant, friendly and explained everything he was doing."
"They were very neat and friendly"
"I have one problem. Our filter was replaced and it seems to have caused ‘banging’ of the ductwork close to the furnace.
I think it might be the wrong size as the is a ..."
"Travis Day provided excellent customer service!"
"Prompt, efficient, arrived when he said he would"
"Fast, professional and friendly service"
"Fast, professional, let me know what I really needed."
"Service on time, quick, efficient and technician willing to answer all questions. Initial request over phone also handled well."
"attitude of service tech; very accomadating"
"Kassam gave me his sincere advise, He is also very knowledgeable."
"Technician provided excellent service and information."
"Technician was very thorough and noted issues with the furnaces which needed to be attended and did so"
"Travis was well trained to explain the value of the service maintenance/warranty options available."
"Travis was very professional, took time to explain things "
"Prompt, reliable service, customer oriented"
"I was totally upset and frustrated with the first tech that had called me back and said that he might be able to help the next day and would call me around 8 am. To say ..."
"It was efficient and professional. The technician was knowledgeable and patient."
"Razor sharp focus on need and immediate service response, A customer since 1976 and alwayed pleased."
Travis told me everything that he did and how eveything looked. "
"Although there was a time delay to receive my service it was still reasonable and understood. The tech who visited was very pleasant and polite and took the time to expla..."
"He did more checks then the fellow last year and paid attention to details such as the humidifier "
"Very pleasant technician, quick and effective.
"We have maintenance service to our furnace annually by McKinley. We thank Travis, the technician did an excellent job for he has discovered a hole in the heat exchanger ..."
"The service rep went about the service call in a very efficient manner... Wasting no time in checking the furnace and making any adjustment that were necessary."
"Very capable technician"
"efficient, courteous, pleasant, work well done"
"The explanations given by the technician. His pointing out the problems and explaining what problems may occur in the future,"
"It has been very very rare that we ever had a concern with McKinley. We are grateful for the level of service you have provided these many years. I have no way of knowi..."
"Answered my questions clearly, found a problem, gave me a price to fix it, and fixed it."
"Technician was very proficient and personable."
"quick response time and professional service"
"Courteous, professional, and detail service"
"McKinley Heating installed our Furnace and has serviced it each year. "
"I am always happy with the service I get from McKinley Service Experts."
"Friendly, knowledgeable service technician (Travis Day), arrived on time, left the work area tidy, gave full explanations and answered all my questions."
"The technician was courteous, knowledgable and effecient. He went above and beyond to ensure the job was done right. "
"worked hard to resolve issue
kept me informed throughout"
"Your tech explained what he was doing service work He also answered all my question in a pleasant manner and also recommend other examples of keeping furnance working at ..."
"Tech was, prompt, quick and provided me with his understanding of how things were working"
"professional, friendly service, questions answered well, gave overview of service provided"
"Prompt, professional, customer oriented."
"Sam did a good job as far as I could tell.He checked the furnace components that should keep the furnace working ok with no problems."
"The service person knew his trade very well. He also took the time to explain any details regarding my unit. I applied for a service call ahead of time for next year. Tha..."
"He was prompt, friendly and apparently knowledgable"
"Technician was on time, friendly, did servicing in a timely manner & answered any questions I asked. "
"The technician arrived at the expected time, was polite, thorough and helpful."
"Prompt service Friendly and informative"
"Twenty years of high quality service"
"Lauren was very helpful in setting up my same day appointment.
What started out as a simple faucet repair turned into a 3 hour appointment to replace my my Hot water Hea..."
"the technician was efficient, through and pleasant"
"technician was thorough and investigated issues that existed until satisfied of the result"
"I wasn't keen on getting the sales pitch on various services provided by the firm"
"Technician showed up on time. Did a thorough job of inspecting my furnace and humidifier and explained to me what all he did. Was courteous and polite."
"I have great confidence in your service technicians."
"On time, courteous, clean, and professional
HIOWEVER - your requirements to complete the survey are intrusive and demanding - obviously prepared by someone who has no ..."
"Service Tech was on time even early. He was professional and offered good suggestions and was able to connect me with the sales person and arrange a date for me to review..."
"Informative service representative. "
"The technician was knowledgeable about his work and freely talked me through what he was doing so that I could understand what was being done to my furnace. He was educat..."
"Arrived on time, polite and efficient "
"On time and well knowledge on the water heater and very polite"
"Very pleasant, on time, thorough job and explained everything."
"I have no complaints at this time. I'll wait until spring to know how good things were. "
"Technician Tom offered me expert advise on the problem I have with my chimney."
"Came on time, was professional."
"The plumber you sent was great. It's the second time he's come to our house on a call. Last time he installed our new hot water tank and this time he replaced our toilet...."
"Very helpful and informative plus proffessionalservice"
"Paul has always been very efficient and is an expert on what he does."
"Quality service always."
"Excellent Service both by tech & setting up appointment!"
"no particular one reason"
"First of all, the person answering the phone was very helpful with asking what needed to be done and with setting up my appointment. An appointment was able to be made in..."
"The technician answered all my questions, explained everything he was doing, and did a thorough job."
"The technician was on time. Polite when he arrived. Calm around my dog. Professional about informing me who he was and completed the work without any interruption to my d..."
"I am really happy with the technician and his work. What always gives me grief is that you folks always say the PCO kit is on my file and you will order one and bring it..."
"The lady that answers the call was very helpful and the tech that services the furnace and AC unit was very helpful and polite too."
"The call the tech gave was great"
"he told me what he was doing"
"Technician pleasant knowledgable had product I needed on hand and time to install it "
"Always satisfied with you folks. I only wish you could note on my file that the PCO kit and filter should be changed on particular dates. That way the tech could bring ..."
"The service technician was friendly and informative. Adam explained the work he did on the furnace and gave me some options for next years service and warranty"
"The plumber was efficient, and helpful"
"Excellent technician, prompt work, good explanations. However, booking process difficult to arrange in a timely fashion for this technician, so had to wait several weeks."
"I seldom give a ten as there is always room for improvement.
"although my visit was for my own piece of mind I felt the technician was very good at explaining what was going on and whether or not I needed to be concerned - with gas ..."
"From making my first initial call I was impressed. The lady who answered the phone, I think her name was Crystal???, was quick to help and knew who I was and that is to b..."
"We had pre-booked our service call many months in advance but had to reschedule because of a vacation. My wife phoned and rebooked shortly before we left, explaining we w..."
"service was great but filter requested was not available in time for my service"
"Keep use informed on arrival time -even called to see if they could come earlier. ??"
"Very professional manner, polite and thorough"
"The tech was efficient and very pleasant"
"Patrick is always very thorough, always willing to answer any questions I have - without making me feel that I am interrupting."
"He was on time and was professional. "
"Your service techs do an excellent job!"
"Completed the tasks in a timely manner."
"Good service but you forgot to send the furnace filters"
"Service and technicians always good and friendly "
"Very punctual, very thorough and very informative."
"Very satisfied with work, but there was a delay getting service. The initial call response the plumber talked to me on the phone. He checked for parts that he said he cou..."
"The technician & his service was great.
I was a last minute schedule in the day so that was greatly appreciated.
I do however question the $125 call out fee. That does ..."
"The Service Tech did the job perfectly and answered all my questions. "
"I can't give a ten as there is almost always room for improvement."
"Phone call before technician arrives. Arrived when they said they would. Answered all my questions."
"I emailed the service mgr Mr. Patrick O'Connor about an issue with my furnace venting and never got an answer back, after our phone conversation. I would like to know if ..."
"Simon arrived promptly; explained why I was having issues with the a/c; explained what he was going to do & advised me of the cost of repairs before starting the repairs...."
"Worker (s) wee very efficient, knowlegable and confident"
"polite - technical expertise high"
"Friendly and good advice"
"Service Tech, Chris, has been here before. As always, polite, helpful, friendly and left the place clean. Never have a complaint with your people."
"On time friendly answered all my questions "
No mess "
"Simon came quickly and was very helpful in explaining the issue he was polite and was able to solve the problem quickly."
"Right from my original telephone conversation with Melanie, I knew that I had made the right choice. As she had promised, Simon called our home and arrived as promised. H..."
"He was courteous and efficient "
"The service technician was friendly, professional and informative. He was quick, quiet and very clean in the work area, he cleaned everything up before showing me what he..."
"Always great service and Melanie continued that today she was very friendly and helpful. She took the time to figure out the leak and repaired it well without destroying..."
"No feedback on state of furnace"
"The technician was very thorough and explained what he had done"
"Technician was knowledgeable, answered questions & provided explanations - professional & helpful!"
"I have a lot of confidence in Russ who has been maintaining my furnace since I purchased it."
"John was very patient in answering all our questions. He was very methodical in his work. John also has very pleasant personality."
"The technicians were very professional."
"my first survey says there was an error....did you receive it? I spent 10 minutes typing out my response. Please contact me @ 780-297-9147 if you didn't receive my first ..."
"When the first service person was unable to come due to health reasons, we were inforned right away and someone else was sent as soon as possible. Al was very courteous a..."