McKinley Heating Service Experts Reviews

"exceptional servicing on my schedule"

"Professional,"

"McKinley Heating Service Experts have always responded quickly to any service needs or concerns."

"Technician was knowledgeable and friendly"

"Happy with my service and technician who was very helpful"

"Service provided was excellent"

"Excellent support"

"Service has always been very good. I have already recommended you to my mother as she is getting service this year,"

"The service providers have always been diligent, professional and friendly."

"We have been pleased with the service we receive."

"Great people"

"Did nothing to fix the problem"

"excellent friendly service and advice was given by the service man."

"Evan was in and out did a great job, he was polite and friendly and very professional."

"Excellent service and polite technicians."

"1. Required 2 visits to install and bring furnace installation to pass St. Albert city inspection 2. Second visit corrected all defaults and allowed for a successful inspection"

"Service is good but do not sell contracts this should come from head office where details of what your getting into are presented"

"Excellent service."

"reliable and timely service"

"Technician was flexible, and upfront"

"Technicians and phone contacts never questioned that there was a problem and approached it as something to be solved."

"McKinley Heating Services Experts know what they are doing and they provide excellent service. Everyone is also very polite and what they say they are going to do, they do - no surprises."

"Have used them for many years and have always been happy with their service"

"Very knowledgeable/ efficient/punctual tech"

"You're local, not based in the US or Ontario. And your service people know OUR climate. Plus they're very friendly and competent. Please stay in business for a long, long time. D.R."

"Excellent service when I called in about my hot water tank tube being kinked. Guys are very good at explaining how to do things."

"We have been well served by McKinley over many years."

"Prompt and thorough"

"good all round service"

"Very professional technicians. Service agreement represents good value for money"

"Being unsatisfied with the previous company led us to McKinley. All services to date have been excellent... Our granddaughter has since purchased air conditioning on our recommendation."

"Weve always have had excellent service and most of the technicians are friendly that do good work."

"Prompt service and good customer support"

"Professional install and the annual inspection/servicing is top notch by great people (Ryan in particular)."

"Excellent service"

"Always do good job at fair price. Very professional"

"Knowledgeable listens to our concerns"

"Tech found a bad switch after he had finished his preliminary inspection of the furnace and had to get a senior tech to assist."

"Professional, courteous and knowledgeable"

"needed followup service after install to correct problem, it was taken care of quickly by receptionist and two follow up techs"

"I have been a long time customer of McKinleys, Every year they have come to service and turn on the heating system before winter starts, and service and turn on the air conditioning before the hot weather starts. They installed a new furnace in 2020, and air conditioner in 2021."

"I was very pleased with timeliness, presentation of tech, courtesy, informativeness of tech, and satisfaction felt after techs departure. Service can always be improved upon though Ryan is among the best I've dealt with."

"Great Technician"

"Efficient, knowledgeable, and friendly staff"

"My granddaughter purchased her A/C from McKinley on my recommendation."

"Great service."

"Was not impressed with the time it took to get the extra work completed after the membership inspection that we paid for. I thought that being a member got you faster service through the company"

"Technician was very professional and explained his findings and what needed to be done."

"The technician repaired the issue we think. It wasn't running like the other furnace. He also said we should have a jtrap for a drainage line. He wasn't comfortable doing the work so I didn't insist he do it. He did give me a piece of tubing so I could do the repair myself."

"Great service, tech is very friendly and efficiency."

"prompt, kind, helpful"

"We are very satisfied with your service"

"Their service and friendly smile when showing up to the door and letting you know if you have any questions what so ever while we are here just ask"

"Good service, on time"

"courteous, helpful"

"Technician was friendly and thorough. Showed up on time and was informative"

"Because the service and technicians that came where professional and capable"

"Knowledgable and curteous staff, great financing options."

"He was very knowledgeable"

"Very happy with our product, install and service. Initial issues with payment withdrawal is reason for a rating that isnt higher."

"Good service"

"When I call, I can talk to a person. The technician who came was on time, efficient and professional."

"they are doing a very good job to help out the problem, kyle is a great help, thank you kyle and thank you all of you."

"We are very satisfied"

"Would be a 10, although there was a slow leak on pvc piping due to incomplete sealing with glue."

"Very efficient technicians. Devin& Joe"

"Good service, prompt."

"The installers showed up on time and did a very neat professional job of installing our new air conditioner ."

"Punctual, positive and professional service and contacts. Willing and interested in informing the ckient"

"McKinley has always provided prompt service"

"excellent service"

"Kyle was very professional and friendly and was very respectful of me and my home."

"I have had good service. A few issues at the start with the air on and furnace, but the manager (whoever) came out and discussed it with me and it was a fair assessment. But, things have been great! As to question 10 - I havent shopped around so I selected N/A as I cant really answer that."

"Was impressed that in these times when there are so many delays, that McKinley had the products available and could do the install so quickly. While there was a one-day delay due to a part not coming in, it was a minor inconvenience."

"Since the install of the equipment in 2015 service has been great."

"The technician are excellent , but I left various messages to the sales rep and the main office and many times did not get a response back for 10-14 days."

"responsive to needs; service delivered as promised"

"They did a good job and were nice, answering all of my questions."

"Explained possible issue, did all he could to check things on AC."

"Friendly Service but they came earlier than expected for the appointment which caused some issues."

"Excellent helpful service"

"The most recent service person was great"

"Reliability"

"Courteous, efficient and friendly service"

"All went smoothlyas usual!"

"The technician was very professional and polite. Explained very well what the problem was."

"Nobody showed up and nobody called. Still waiting for someone to follow up"

"Reliable. Professional. Expertise ie Knowledgeable"

"Excellent service"

"During the in home consultation there was NO mention that the air conditioner that I was ordering was not in stock. Two days before my scheduled installation I was billed for the order, and the afternoon before my installation I was informed that I was not receiving my product and would be contacted at some unknown time once it was available. I understand the issues with supply disruptions, but can't understand why you would ask me to set time aside when you have no idea when the product will actually be available. As a customer, there is NOTHING that upsets me more than dishonesty from a business"

"Representative that came came over gave us a quote and left. Did not leave us the quote and did not send a email on the quote."

"Good past experience"

"Provided immediate service on a weekend."

"Courteous, friendly and efficient service"

"TWENTY - FIVE years of top notch service"

"technician very knowledgeable"

"No one has ever asked my advice on anything to do with heating or cooling. It is unlikely that anyone in the future will ask for my advice."

"Technician was informative and transparent about process and options."

"Reliable service, knowledgeable technician"

"Always professional, knowledgeable and pleasant."

"Promp and efficient"

"Overall"

"Excellent service"

"Telephone access in emergencies is good. Getting to speak to a real person is a treat in today's technological world. Sheila in Billing is always very on point and efficient, helpful and personable."

"The technician was very knowledgeable friendly and did a great job overall and my experience with the office staff was it was good"

"Fast, efficient prompt service. Affordable price"

"Quality work but expensive"

"Because of the professionalism and great service provided by your Tech Ryan."

"Excellent product, excellent service"

"Professional and friendly service"

"They have always been good to us"

"Smooth"

"Great service"

"GOOD AND COURTEOUS SERVICE."

"Communication and people"

"Great customer service"

"Very polite,helpful"

"Job is completed properly and promptly"

"Kassam was our attendant for the last three visits. He is fantastic. He is skilled in his craft, informed and communicates most effectively."

"Because Evan was very good at his job and very personable"

"Technician was highly personable, knowledgeable and willing to respond to our questions."

"Primarily because of the excellent, professional service continually provided by Ryan."

"Josh is very thorough and a friendly person. He always gives us his honest opinion about what needs to be done."

"Smooth"

"The tech person knew his job very well. Answer all questions."

"Friendly and outgoing technician"

"Ac unit needed repair"

"Professional ad efficient service"

"Very helpful, friendly service techs. Timely response."

"Always have done a great job"

"The sales and technitians were amazing. Everyone was patient with our questions, and other than there being new equipment installed, you would never know that they worked in our house!"

"Service and support has always been great over the years."

"From the 1st time I called McKinley, 3 years ago, service and technical knowledge have been superior."

"Showed up on time, did a very good job, provided honest assessment of the condition of our furnace."

"They efficient and professional and clean and punctual"

"Professional and job well done. Competitive pricing"

"Great customer service, friendly staff."

"Fast, Professional, Kept the appointment and respectful to jobsite / client"

"I always get a reminder that service is due. Technicians are very knowledgeable and ensure that you are aware of anything that you should do to optimize performance of your system. Technician does a very thorough job."

"I have always had good service from McKinley and it has been prompt."

"prompt good service"

"Professional, helpful, prompt, good value"

"I have trust in the Company"

"Swift, and competent service. Good quality products."

"I was satisfied with the actual installation on July 21, 2022. Regarding questions 5 and 6 Scheduling: I was very disappointed with the original experience, in that installation was booked for June 22.I received a phone call on June 21 stating installation would not happen on the 22nd. No follow up from Mike at McKinley until I phoned the Sales Rep Chris Brown on July 15. I would definitely refer to this Customer Service lapse if I were sharing feedback with anyone. Regarding questions about the actual installation, I was very satisfied with Freddie and Mel's work. I also appreciated Chris Brown's professionalism, reliability and customer service attitude."

"very good technicians, work on time, the work is done properly"

"Excessive pressure to replace all of our hvac equipment even though we have not had any issues."

"We have always had courteous, professional interactions with McKinley Heating."

"Your representative was very informative and your office staff were also a pleasure to deal with when booking appt."

"Service has always been great and callbacks handled as soon as possible."

"we have you in canada and USA"

"prompt good work"

"Technician was great"

"No one is perfect but to date, all services have been performed proficiently and professionally"

"Everyone I have ever dealt with has been super helpful and informative. Ive always had quick service and great advice!"

"We have had major home systems installed by McKinley and have always been very pleased with the sales reps, the installation and the maintenance staff. Excellent all around."

"I was very impressed with the professionalism Evan provided throughout the service. Evan routinely told me what & why he was doing and although some of it went over my head, I appreciated the transparency and it helped foster trust in his service and in the McKinley brand as a whole."

"Good service...honest...friendly...respectful."

"The young man was late arriving after 2 phone calls telling me of his impending arrival. He took a cursory glance at the thermostat and furnace, then went outside to the ac unit and said he knew what the problem was within seconds, that I needed refrigerant. He then proceeded to add refrigerant. Then went to look at the furnace again, whereupon he said I needed a new blower motor, at the same time as hinting that I should possibly consider a new ac and a new furnace. And by the way they only had one blower motor left and if I wanted to get it, Id better jump on the opportunity!"

"Great customer service and technicians. I recommend McKinley to my neighbours."

"Rhonda was professional and knowledgeable and took the time to answer all of our questions."

"We have had always great success with service and installations. We trust that that if there was an after service issue they would fix it."

"Technician was awesome. Went above and beyond expectations. Explained what he was doing"

"On time. Did what was requested. Explained things well."

"Sales and installation were straightforward, transparent and timely."

"I have been very impressed with the service I've received thus far."

"The installation was AMAZING. The recent service call wasn't great. The process of getting the appointment booked was streelssful. The service tech was awesome."

"McKinley was good but definitely could use some improvement in certain areas. (eg. sales communication, installer communication with exactly what they are proposing to do installation wise)"

"Great people, kind and friendly ??"

"Generally good, but quite expensive. As to our recent experience, we had an emergency call out on Saturday and when we then had a 'follow up' on Tuesday, there had been no communication between the 2 different service people, so what was diagnosed on Saturday as the problem meant that the Tuesday service call was unprepared (with possible replacement part). Tuesday technician also promised to call back next day, but didnt do so (but we fixed the problem ourselves)"

"The technician asked me before installing anything in a manner that i may not have been happy with. It was a little more work for him. I am happy there is no hose on the floor and nothing to bang my head on."

"We have been with you a long time now and we are leased with the work you have done"

"You carry Lennox A/C"

"Good value, best quote and best equipment set up from 3 quotes. Technicians and installation were timely , friendly nd professional."

"On time. Very happy with the job that was done. Very professional."

"The service tech called and sad he was in the way 15 min . 1 hr later I phoned him back , he said he didnt remember telling me 15 min."

"McKinley Heating has been maintaining this houses furnaces since 1966 and a/c since its installation around 2008. Theres been no reason to change."

"overall was happy with the install except for one small problem that could have become a bigger issue, my sump pump was unplugged i assume to plug in a power tool and was left unplugged. I only noticed it the next day."

"Ryan was an absolute pleasure to work with. 100% honesty and integrity. Was able to solve our issues with the AC, quickly and offered future tips and expectations down the road. We really appreciated it."

"Very efficient , very knowledgeable? Very clean"

"nothing done, air conditioner doesn't work"

"My brand-new Lennox furnace was installed in October and quit working two months later in the winter while I was away, my whole house froze. The brand new Lennox air conditioner was installed improperly"

"Honest personal"

"Going back 4 years, they were the 3rd company consulted with a problem I was having; they were the only ones that knew what to do."

"Excellent service from all staff"

"very know legible and superior service"

"Prompt courteous service"

"Travis, the tech, was pleasant, courteous and knowledgeable. As he went about his duties he kept us informed about his progress and findings."

"professionals with pride in their workman ship"

"Excellent friendly service"

"The worker Ryan was very professional and friendly and knowledgeable."

"My first two experience with you were excellent"

"tradesmen took pride in there work very professional"

"We have used McKinley for years and are very satisfied with their service."

"I am always impressed with Service Experts. Our furnace was making quite a loud noise while on the air conditioning mode. Josh arrived promptly during the specified time. He was friendly, professional and very knowledgeable about what was happening. He was happy to answer any of my questions and would personally like to follow up in a few months at our scheduled maintenance. Thanks, Josh!"

"Easy to arrange. Pleasant, efficient, competent service"

"Prompt service"

"friendly , easy to deal with, and did a great job"

"Good customer follow up and friendly staff."

"Always great service."

"Good quality work, competitive pricing."

"The service we have received from the installers as well as the sales representative was outstanding."

"Fred was respectful and helpful."

"Courtesy, efficiency"

"We have used this service for 4 years and are happy with your process to confirm that the AC/ Furnace are in top working condition along with hints and ideas to make it work better in winter (humidity)"

"Were on time and friendly. Looks like a clean install but the ac unit is not sitting level."

"pleasant, informative and considerate"

"On time arrival and answered all questions. Very courteous and friendly."

"Excellent service, friendly and efficient personnel"

"We have always had prompt and friendly service."

"Honest , work is thorough , techs respectful , quick response to any problems great company and we recommend them to our friends"

"Very professional and does quality work, very reliable!!"

"I have been more than happy with the service provided thus far."

"Great service"

"It took 4 service calls to finally replace the control board on the tankless water heater despite showing/explaining that the error code clearly indicated the board needed to be replaced."

"I am always very satisfied with the service"

"They were efficent,friendly on time. They were understanding , answered all my questions and demonstrated several times for me what I needed to know."

"Great technician. Friendly, efficient, and thorough."

"Very friendly, respectful, knowledgable, and quick"

"Good communication with all 5 people i interacted with. They all knew there stuff."

"The technician did very little to get the A/C unit checked out and did not even turn the unit on. We had another company come and check out our unit and the technician said every thing is fine, just a little top-up of refrigerant and it is working fine."

"Knowledgeable technician"

"Good consistent service."

"great experience"

"Best of all, a real person answers the phone when you call them. No long waiting times. Service person arrives at the allotted time. Friendly and knowledgeable. Answers questions in a way that is understandable."

"Technician friendly, respectful & helpful."

"We are happy with your service but prefer to let others make their own decisions. We rarely recommend anyone for anything."

"Problems with notification and booking for routine paid maintenance plan continue year to year. This part of your service is deteriorating steadily."

"Chris was prompt and honest with his consults. Fredie and Melchor were great, showed up on time and left absolutely no mess. Electricians were grest too."

"We're kept informed, punctual, knowledgeable service Rep."

"excellent tech and service"

"Knowledgeable professional"

"Technician was unprepared for all the things that he had to do. He wasn't sure whether you have the proper filter, and didn't know what to do to recharge the hot water softening system."

"Professional service (polite bookings person; technician was also knowledgeable and professional)"

"I was looking to use the Greener Homes Grant and City of Edmonton HERA grants. There seemed to be no care to find me the products that qualified for this purchase even though this would result in a more expensive system to be purchased. The sales associate even admitted that it wasn't his job to be up on the rebates. I only ended up leading to the right system because of talking to a competitor that listed the product I needed. (the competitor knew exactly what product I needed as soon as I mentioned what rebate I wanted to submit for) If it wasn't for the Costco rebate I would have been completing the installation with the competitor. The wrong product was initially installed wrong and was only caught when I went to submit for rebates. Huge lost opportunity here for installs to other clients."

"The communication from Mckinley is amazing. Never any surprises"

"Very professional and received support as needed"

"Kassam and office staff very friendly"

"I had to make several attempts to contact McKinley regarding a concern prior to receiving a response. I was also supposed to get a Costco shop card 4-6 weeks after my furnace was installed. Installation was in March and still no shop card. I received notice after inquiring about the card that my information was submitted and I would get it in 4-6 weeks (this was 2 weeks ago)."

"Efficient and easy to book a service"

"Service representative and technician are pleasant, courteous and easy to deal with."

"Tech was very knowledgably and took the time to explain all options"

"Good service. On time. Knowable tech. Friendly"

"Good service"

"Excellent service and courteous technicians."

"Great staff. Excellent consistency and service"

"I have always been pleased with the service Travis provides. Very courteous and professional."

"Technician was careful and thorough; answered questions..."

"Quick response when there is a problem"

"Worker was very good and informative"

"Technician and service great"

"Prompt service Very pleasant technician who gave helpful feedback and tips"

"McKinley technicians have attended to our furnace and air conditioning for 10 years plus. They have all been very professional, and courteous and provide an excellent overview of the equipment functions as well as a report card on anything requiring attention. Thanks to them I am getting maximum performance from the equipment."

"I like the job Justin did he was very friendly"

"I thought he was thorough with the service, dependable & efficient."

"We are very satisfied with the sales and service provided by McKinley."

"Answered all my questions and there were many"

"Your service is excellent"

"Quickly took care of my problem."

"Honest, knowledgeable, and considerate of my needs as a homeowner."

"Guys were so kind and professional! I really appreciate there neatest work. One thing but not a big deal that would had been nice if guys were asking use a bathroom without just use it."

"I generally dont recommend much at all to family, friends and neighbours."

"Technician showed up on time for the appointment and found the issues and corrected them before he left the site."

"poor negative attitude displayed by technician!"

"He is very polite, helpful, seems to know a lot about furnace and air conditioning. He answered all my questions."

"Scheduling the appointment was efficient. On the day of the service the technician was courteous and and explained the work that was done and what the results were of his inspection were,"

"Very punctual and thorough"

"Excellent service"

"Devin and Joe both were fantastic workers. They went above and beyond to keep the house clean and we're both respectful and knowledgeable."

"The technician arrived on time, was courteous and did a good job of servicing of the ac unit. We have one suggestion. The disposable booties should be removed from the technician's shoes before stepping out onto the dirty balcony to service the condenser and then put on again when stepping back into the suite to protect the carpet inside."