McKinley Heating Service Experts Reviews

"Were on time and friendly. Looks like a clean install but the ac unit is not sitting level."

"pleasant, informative and considerate"

"On time arrival and answered all questions. Very courteous and friendly."

"Excellent service, friendly and efficient personnel"

"We have always had prompt and friendly service."

"Honest , work is thorough , techs respectful , quick response to any problems great company and we recommend them to our friends"

"Very professional and does quality work, very reliable!!"

"I have been more than happy with the service provided thus far."

"Great service"

"It took 4 service calls to finally replace the control board on the tankless water heater despite showing/explaining that the error code clearly indicated the board needed to be replaced."

"I am always very satisfied with the service"

"They were efficent,friendly on time. They were understanding , answered all my questions and demonstrated several times for me what I needed to know."

"Great technician. Friendly, efficient, and thorough."

"Very friendly, respectful, knowledgable, and quick"

"Good communication with all 5 people i interacted with. They all knew there stuff."

"The technician did very little to get the A/C unit checked out and did not even turn the unit on. We had another company come and check out our unit and the technician said every thing is fine, just a little top-up of refrigerant and it is working fine."

"Knowledgeable technician"

"Good consistent service."

"great experience"

"Best of all, a real person answers the phone when you call them. No long waiting times. Service person arrives at the allotted time. Friendly and knowledgeable. Answers questions in a way that is understandable."

"Technician friendly, respectful & helpful."

"We are happy with your service but prefer to let others make their own decisions. We rarely recommend anyone for anything."

"Problems with notification and booking for routine paid maintenance plan continue year to year. This part of your service is deteriorating steadily."

"Chris was prompt and honest with his consults. Fredie and Melchor were great, showed up on time and left absolutely no mess. Electricians were grest too."

"We're kept informed, punctual, knowledgeable service Rep."

"excellent tech and service"

"Knowledgeable professional"

"Technician was unprepared for all the things that he had to do. He wasn't sure whether you have the proper filter, and didn't know what to do to recharge the hot water softening system."

"Professional service (polite bookings person; technician was also knowledgeable and professional)"

"I was looking to use the Greener Homes Grant and City of Edmonton HERA grants. There seemed to be no care to find me the products that qualified for this purchase even though this would result in a more expensive system to be purchased. The sales associate even admitted that it wasn't his job to be up on the rebates. I only ended up leading to the right system because of talking to a competitor that listed the product I needed. (the competitor knew exactly what product I needed as soon as I mentioned what rebate I wanted to submit for) If it wasn't for the Costco rebate I would have been completing the installation with the competitor. The wrong product was initially installed wrong and was only caught when I went to submit for rebates. Huge lost opportunity here for installs to other clients."

"The communication from Mckinley is amazing. Never any surprises"

"Very professional and received support as needed"

"Kassam and office staff very friendly"

"I had to make several attempts to contact McKinley regarding a concern prior to receiving a response. I was also supposed to get a Costco shop card 4-6 weeks after my furnace was installed. Installation was in March and still no shop card. I received notice after inquiring about the card that my information was submitted and I would get it in 4-6 weeks (this was 2 weeks ago)."

"Efficient and easy to book a service"

"Service representative and technician are pleasant, courteous and easy to deal with."

"Tech was very knowledgably and took the time to explain all options"

"Good service. On time. Knowable tech. Friendly"

"Good service"

"Excellent service and courteous technicians."

"Great staff. Excellent consistency and service"

"I have always been pleased with the service Travis provides. Very courteous and professional."

"Technician was careful and thorough; answered questions..."

"Quick response when there is a problem"

"Worker was very good and informative"

"Technician and service great"

"Prompt service Very pleasant technician who gave helpful feedback and tips"

"McKinley technicians have attended to our furnace and air conditioning for 10 years plus. They have all been very professional, and courteous and provide an excellent overview of the equipment functions as well as a report card on anything requiring attention. Thanks to them I am getting maximum performance from the equipment."

"I like the job Justin did he was very friendly"

"I thought he was thorough with the service, dependable & efficient."

"We are very satisfied with the sales and service provided by McKinley."

"Answered all my questions and there were many"

"Your service is excellent"

"Quickly took care of my problem."

"Honest, knowledgeable, and considerate of my needs as a homeowner."

"Guys were so kind and professional! I really appreciate there neatest work. One thing but not a big deal that would had been nice if guys were asking use a bathroom without just use it."

"I generally dont recommend much at all to family, friends and neighbours."

"Technician showed up on time for the appointment and found the issues and corrected them before he left the site."

"poor negative attitude displayed by technician!"

"He is very polite, helpful, seems to know a lot about furnace and air conditioning. He answered all my questions."

"Scheduling the appointment was efficient. On the day of the service the technician was courteous and and explained the work that was done and what the results were of his inspection were,"

"Very punctual and thorough"

"Excellent service"

"Devin and Joe both were fantastic workers. They went above and beyond to keep the house clean and we're both respectful and knowledgeable."

"The technician arrived on time, was courteous and did a good job of servicing of the ac unit. We have one suggestion. The disposable booties should be removed from the technician's shoes before stepping out onto the dirty balcony to service the condenser and then put on again when stepping back into the suite to protect the carpet inside."

"Peter was super helpful explaining to me the operation of my air conditioner as well as the settings I should use."

"On time, clean, good interpersonal skills"

"The technichian was very helpful"

"The technician was awesome, had lots of patience and very friendly."

"Ryan is a great tech who is always friendly, considerate about my home, cleans up any mess he makes, and makes great converstaion."

"They came in took everything downstairs and and worked diligently until the job was complete. Zack was also very friendly and pleasant to deal with. Fred was very quiet. Also, they brought everything they needed and didn't have to go back for anything."

"The technician, Justin, was very efficient, tidy and knowledgeable. He explained everything we needed to know about our air conditioner in language that we could easily understand. A very pleasant and knowledgeable man."

"McKinley did exactly what was advertised, offered and expected. The technician was well qualified, thorough and professional."

"Because the technician was friendly, knowledgeable, worked effectively and explained what he was doing. And gave my air conditioner a clean bill of health"

"The tech was great"

"Josh was incredibly thorough. He explained everything he did in detail. Spent extra time checking our furnace out and discussing different options."

"Excellent service and product. Rod and his team were friendly, polite and nice to my pets. Dean was able to answer all my questions."

"This answer is a 3 part answer I am/was extremely upset with how Shawn Harrison handled our initial meeting. He was very unprepared and unprofessional. Gave us the wrong information and looking back on it now makes me believe he just wanted to make a sale even if he had to give us misleading information in a time where we cold not afford the luxury of looking for another furnace seller/installing company. Shawn also didn't care that he was causing confusion and frustration for us, as clients. Infact he even said We could always go to another company if we wanted to and didn't like what was happening. He costed us more money then necessary (although he did end up paying those fees back out of his own pocket back to us). I never even met the man in person as I am recovering from Stage 4 cancer and Have stage 4 liver failure. So Shawn Knew what my family was going through and still didn't bother to get his facts straight nor did he apologize about his behavior or his attitude during the sale and before installation. he at one pointed demanded we take the bank draft (he told us to get in the first place) and put it back in our account, stating we have 48 hours to do so, and then to give him my TD bankline Visa debt number. This part of the conversation felt threatening and offensive. considering it was a Friday later afternoon and the installtion wouldn't be started and done till Tuesday the following week. The whole situation was stressful and we felt we had no choice but to jump through hoops as we had no heat and I am sick. Shawn, I felt, also knew that and took advantage of us in our need to get a new furnace installed. The men who installed the New furnace were extremely professional. polite, helpful and courteous. I would give them a 10 out of 10 Sheila Bruce who is the Business Administration support Lead was also fantastic. She even sent us flowers to apologize for what we went through with Shawn."

"I was very pleased with the professionalism of the installers. They showed up at 8 am, and they were done mid-afternoon. They cleaned up the areas where they worked. This was, however, a re-scheduled appointment. The first installation appointment was cancelled without notifying me. It took me a couple of hours of making calls to McKinley to get a response. I was promised some furnace filters which I have yet to receive. I'm not holding my breath."

"installation teem very knowlegable ,curteus,"

"Friendly knowledgeable service from Kassam"

"first install appointment was cancelled due to ac unit hadn't arrived in time. when they did come out to install the unit the wrong size coil was sent out which extended the installation time. i think that a qualified person that is familiar with installations should look at the job before the installation team comes out for the install so they are better prepared. looking at salesman's pictures doesn't show you the real picture."

"service men very pleasant good workers"

"Very happy to receive a free AC tune up and check over and find it in good working order and not be told that it needed work or anything. Technician was very knowledgeable and friendly."

"Josh Weiss was knowledgeable about the filter I had. He was fast and efficient. Very friendly and gave me information regarding membership and rental of a water softener. Who knew ??!! Great service !!!!"

"Polite and knowledgeable service man."

"great guys who give us good information about our furnace"

"The service was well done and the technician was very capable. I also appreciated the technician performing the work within the given time."

"alex"

"Josh was very helpful, knowledgeable & friendly!"

"Great work Landon!"

"Landon was excellent, explained things clearly and very professional."

"they response to my needs quickly, respectfully and nicely"

"Tech explained the different steps verbally as he checked out the performance requirements of the A/C unit."

"Devin and Joe were incredibly Professional, respectful and knowledgeable service experts . Answered my questions quickly and to my satisfaction."

"Everything was absolutely awesome. I wish every company had the customer service you guys have!"

"Tech was prompt and efficient"

"Punctual, informative"

"Serice was thorough and appreciated"

"Very efficient friendly service man."

"on time, efficient and communcative"

"The service agent was pleasant and efficient"

"Prompt service and problem fixed. I always leave a bit of room for unforeseen thoughts in my answer, so please consider a 9 to be the top of my scale! I rarely give out a 10/10 but that is not a reflection on your service."

"He was knowledgeable, friendly and professional"

"The technician that serviced the new furnace installed last year knew his task and went about the servicing function very confidently."

"Explained everything we needed to know."

"Your tech took the time to explain everything about the state of my furnace and the working conditions moving forward"

"The technician was helpful and spent time diagnosing the issue I raised with the furnace and provided a good solution."

"Prompt, respectful of my floor, left working area clean and tidy, explained work done with no pushing for further accessories"

"Very friendly,on time. Very professional"

"The technician, Ryan, was very pleasant knowledgable and helpful. In fact if we get future service done, we will be requesting him"

"Technician was knowledgable and thorough."

"Knowledgeable, competent, reliable and friendly. Plus they adjusted multiple furnaces and fixed issues for free. Obviously fantastic value!"

"Technician spent a lot of time figuring out why our system was not working properly and kept us informed of his progress and the results."

"Ryan was very personable and showed me what he was doing and explained what he found."

"Tech was fast, efficient and very nice!!"

"Evan was informative and efficient"

"The two people who came were pleasant and seemed competent. They were also willing to answer any questions I had."

"Service Expert is knowledge and helpful"

"Zacc and Freddie were amazing and did a great job."

"Very pleasant and understanding that we had missed the first annual check and were setting it up a few months after the year from installation. Able to schedule appointment for the same day I called."

"The gentlemen was very polite, explain what he was all cking explain what only need replacing and y ."

"The Technician was on time, was friendly & knowledgeable, completed the job in a reasonable amount of time and did a good job."

"The technician was very polite, professional, and gave me lots of great information."

"Answered questions. Arrived on time."

"The tech (Evan) was very through and answered all my questions."

"Service provider showed up at scheduled time and even called ahead 10 minutes ahead to say he would be here shortly. Very courteous and answered all our questions. Made recommendations and called to have a sales person to come and give us some options for replacements. Have not hear back yet."

"Furnace still makes grinding noise just before firing."

"Arrived when he said he would. The technician came in wearing a mask, which was appreciated. He also pointed out particular features on the new tank. He took pains to protect our ceramic basement stairs by having another technician come over to help him carry out the old tank."

"Rhonda was knowledgable & thorough & personable which made for a positive experience in buying a central AC unit."

"The technician was very professional"

"You were prompt in scheduling our furnace and check up. The technician was on time, friendly and courteous. He also took the time to put on boot covers to keep our floors clean, very professional and informative when I asked some questions, and the technician was experienced and efficient. Thank you very much. Don and Anna"

"Service received, problem determined and repair done in an efficient and timely manner. Questions asked were answered. Technician professional and friendly."

"Very thorough, good explanation of processes, pleasant and knowledgeable technician and CSR"

"Ryan was exceptional!! Professional, punctual, well groomed, thorough and efficient! Ive mentioned how great my experience was to all my clients! Impressed. Thank you!"

"Professional and friendly"

"Technician answered questions I asked with no problem"

"friendly, quick, no pressure"

"Tech was friendly, did a thorough inspection and arrived arrived at the expected hour."

"The technician was great, the only issue was the office didn't have our file up to date so he could arrive prepared for everything we needed done (UV Light). So another tech had to come back again just to change a bulb, not very efficient. Other than that the service was fine this time."

"Friendly, Polite, Knowledgable - explained what service was being provided and the results. Provided sound recommendations."

"Because I got charged for nothing and my furnace still stopped working a week later"

"The technician arrived when he said he would arrive. The inspection was thorough. He even found a dead mouse inside, cleaned it up, and further inspected to make there was no damage caused by the mouse."

"The agent when booking was great as I kept changing my dates due to scheduling issues. The service agent who came out was great. He phoned to tell me he was on his way, arrived on time, introduced himself and explained everything after the service."

"The tech was thorough, discussed the options, answered all my questions and went the extra mile to do the right and best option."

"He did what he was supposed to do, he did it well, and you probably base his future salary on his performance, so he deserves a better score, but you made him wear a mask when there is no credible evidence that they work, especially since Omicron. Follow the science and not the tv news."

"Very good service, very polite, felt confident with Josh"

"The technician was very professional and explained the inspection process well."

"The service person was very friendly and professional."

"The person that was here explained everything extremly well and did excellent work"

"Professional, followed through and friendly"

"Because Kassam is a great representative of your company - always efficient , on time , knowledgeable, helpful and respectful ."

"He didn't tell us what he did and what we could do ourselves if this problem happens again."

"Professional, friendly service. Lots of troubleshooting to try to solve an issue. Communicated what was being done along the way."

"Quick service and was able to get out motor fixed in a couple of days!"

"Serviceman was polite and very confident, answered all questions we had and talked as he worked indicating what he was doing,"

"Top notch"

"Andrew was terrific and did fix the thermostat problem. However, the fix only lasted as long as it took for him to drive away. We still can't change the date and time on the thermostat, but we could for about 5 minutes after he fixed it. I think we need a new thermostat and I called the office to inform them of what had happened."

"This only took 1.5 hours for 3 furnaces while the same service in previous years took at least 2.5 hours. There was no pre-arrival call and he sat in the driveway for 10 mins before coming to the door, 45 min late."

"Arrived on time. Paid attention to detail, covering floor with matting or taking their boots off where it wasnt covered. Kept us informed of the progress during the day and went through the equipment details and thermostat programming before leaving"

"The staff were professional, friendly, careful with what they were doing"

"Arrived on time, very friendly, kept everything clean and tidy."

"Neat instalation, very professional"

"I feel that the installers went above and beyond to ensure that the installation was done properly. I'm a widower and sometimes contractors do not make me feel comfortable but these guys did!"

"Friendly and efficient"

"Professionalism"

"Service technicians (Zacc, Vince and Robb) were very knowledgeable and explained everything as they went along."

"The service was excellent from start to finish. From the visit to consult, through the instalation. Friendly, knowledgable and took the time to answer any questions we had"

"tech able to resolve the issue without having to replace the part that he though need replacing"

"Very friendly, respectful and professional."

"Timely, efficient, professional service."

"He did a good job."

"Professional and detailed. checked items never checked before"

"Fast service and install guys were good"

"Was charged twice as much as quoted on the phone, which was already elevated, even though the technician did nothing but take off a piece, clean it out, and pop it back on. No parts required and we were told the labour was included in the quote. Called to discuss and was told that the manager would call the next day. They did not. Unacceptable predatory business practices."

"Ryan was very friendly, knowledgeable and professional."

"Timely and professionally"

"Very efficient, knowledgeable, good recommendations for water heater, very polite and easy to deal with. Overall great service."

"I was charged unnecessarily. When I called your office, I was told that I am a priority member and that I dont have to pay a service charge and I only have to pay for labour. When the technician came to check my humidifier, he found that the humidifier was turned off and all he did was flip a switch and told me it was a diagnostic charge. I never had such a bad experience from a company. I was never told there was a diagnostic charge because your staff said there was no service charge."

"Prompt, Efficient, and thorough."

"quick response to our issue and same-day installation"

"Took time to find the cause of the problem and then fixed it!"

"Alex arrived in decent tune and solved the problem"

"Just very professional and helpful"

"Great service"

"Installers seemed very professional, took care to keep everything clean."

"I never go to ten. The technician was very polite courteous and co-operative."

"The furnace was inspected but not vacuumed/cleaned."

"Heating expert came in and took his time and ran all tests on the furnace to ensure it is running at the best performance."

"Representative was prompt, concise and responsive to all questions."

"The person was very competent and helpful."

"I gave this rating because the technician was very knowledgeable and he explained to me why the toilet gets clogged plus he was very honest about not having a camera . Honesty is the number one reason to trust your business ."

"Devin and Joe were outstanding. Very professional and answered any question that I had. Couldnt even tell they were there when the work was done."

"They were very helpful in what I needed."

"Service personnel was courteous, capable, and explained situation clearly."

"He was very Knowledgeable and knew exactly what he was talking about."

"KASSAM FIGURED OUT THE PROBLEM IMMEDIATLY, WHICH WAS THAT THE PREV TECH WHO DID OUR TUNE UP INSTALLED A USED AND PLUGGED AIR FILTER"

"Our service expert was kind, courteous, helpful, knowledge and was wonderful to work with. It is, however, very difficult to get through on the telephone to talk to a customer service representative."

"Timely service. All required materials were in the truck so service competed in one trip out from shop. Technician was thoughtful and careful."

"Everything went very well. It was explained to me and questioned I had were answered. the filter was changed for me. I have been a customer of McKinley Heating for many, many years"

"Kansan was excellent - so knowledgeable and professional as well as friendly and helpful."

"the technician was prompt,explained everything, very polite and tidy."

"Furnace filters were very dirty and not checked nor replaced as per agreement."

"Speed of service and quality of workmanship and cleanliness."

"Ryan was very friendly, kind and respectful during his time working within our home. Thank you for the wonderful service."

"Tech was Knowledgeable and courteous. His visit was a positive experience."

"Tech was courteous and very respectful."

"Great customer service, friendly"

"The service was excellent but I dont yet have a bill for the work a week after the job was completed!"

"Kasam was very thorough, very informative and dedicated to his job. Took his time to explain each step."

"Did the check up. Explained what was checked and what was looking at for future repairs."

"Technician on time. Explained process. Respectful of my house. Did a good job troubleshooting."

"Friendly and honest service"

"Tech was very professional & very helpful"

"Timely, efficient and friendly service."

"The tech was friendly and personable. He seemed very efficient and thorough and kept everything clean and tidy."

"On time, very knowledgeable and prompt service"

"I had your company out in the fall to pm my mothers furnace for winter but it looks like the tech did not check out the humidifier at the same time so i had to make another call out to have it inspected and minor repairs done."

"Very good service."

"Tech was friendly and answered my questions . Office staff are very helpful"

"From the salesman Shawn to the installers Devin and Joe very nice men to deal with great work"

"The technician remembered he had been here before, was efficient and pleasant."

"Number one I willnot give anyone a 10. all that I could have epected was done and accomplished with willinfness for me to check the work."

"sales very knowledgeable about products and options, crew that replaced the water tank did so quickly and professionally"

"The technician did an excellent job fixing my outside venting. He explained to me the the thing fixed very clearly"

"The technician was on time, efficient, and polite."

"Landon saw a problem n went ahead to rectify the situation. I appreciated that."

"Friendly and professional"

"Because McKinley always gives me great service always. And technician kasam is nice to talk to we always talk about our Oilers."

"He's was good at fixing the problem that we where having with the humidity in the house"

"Landon was very informative as well as professional."

"Always good service from Mckinney heating ?? service"

"Would be 10 but your after hours number was not readily apparent."

"Very good service, Thanks."

"Technician knew what he was doing and was on time"

"Our technician knew the problem, he had seen it before, and was able to fix it without any problem."

"Friendly tech and seemed very knowledgeable"

"Professional Service."

"Because when everything was done the clean up was really great"

"Overall great service"

"Came to our home promptly and followed safety precautions. Technician could have provided more detail on receipt ab out issues with our furnace."

"prompt, efficient, knowledgeable"

"Techs were on time for app't. Were efficient, laid down protective floor mats, were safety conscious, explained what they were doing and going to do. But, I do not like that they did NOT installed the combustion air line to outside the home and that they used multiple connectors instead of straight pipe. (Too many potential leak points)"

"Kassam was very helpful in figuring out what was wrong and explained what was required going forward."

"Jason is very professional, personal and helpful!"

"Showed up on time, quick service, and informative."

"Andrew was polite, responsive and efficient. He got our furnace running using methodical troubleshooting, carefully explaining all the steps and remedies."

"Call center did very well to get a tech to come out on a holiday (and -35C). Tech committed to coming even though busy with several call-outs, called well in advance to listen to my assessment of what had failed, and arrived fully prepared to do the necessary work. He also cleaned the burners and ensured everything was functional before leaving."

"Problem, solution and prevention clearly explained."

"Everyone went above and beyond to make the best out of this furnace broke down issue. Thank you for coming late at night before me and my wife had to leave to the airport 5am next morning."

"Tech was effective"

"Was fast and professional. All around great service"

"Technician was on time, courteous, masked (re; COVID), answered my questions in a polite manner."

"The Tech was informative, and explained what he hoped was the issue. I asked questions in regards to upgrading the garage system, and he kindly referred me to talk to the office, and gave some helpful tips"

"Efficient professional friendly service"

"The technician Eric was just excellent. He called when he was on his way over, showed up on time, was very careful to wear booties and a mask, diagnosed the furnace problem quickly, explained what he was doing and what the issue was, and was just very pleasant to deal with. You have a very fine and capable person working for you!"

"When I called to book the appointment, I specifically told the admin person that I was at some intense medical appointments and would not be home before a certain time. I also confirmed that they would call me to let me k ow when the tech would arrive. They called my husband, 40 mins before the appointment time, who was in a meeting and missed the dispatch call, and had to come home from work to let the technician in. Interrupting his work day. If dispatch had called me, I wouldve been able to take the call and let them know Id be home at the time that was arranged. It seemed as though none of the things I was very specific about speaking to admin about actually was respected"

"Andrew did a thorough check up to determine the problem"

"Great service tech"

"He was very polite and answered any Question I had and went the xtra to check out exactly what was the difficulty!"

"Worker was pleasant when answering any of my questions."

"Ryan did a great job with out the part's he needed. He keep't the furnace working tell he got the part's."

"Travis is polite, friendly, and gets on with the job."

"Service installation was very professional. Service technicians did a great job in the install."

"Arrived on time and completed work in timely fashion and then explained what he did and that there wasn't any problems with the two furnaces checked."

"Though being late for more than an hour, he is very professional, knowledgable about what he is doing."

"Friendly, fast, professional, knowledgeable, clean, pleasant, respectful. Excellent representation of the company."

"Was really good service, but expensive, especially with two furnaces. should get a discount when the second furnace is in the same location as the first."

"He came on time. You called ahead. The job was done in a timely manner."

"Ryan is such a polite technician who is always so willing to go the extra mile!"