McKinley Heating Service Experts Reviews

"Andrew was an excellent communicator, very knowledgeable, and enjoyed my sense of humour."

"Technician is friendly and has put effort to explain the problem."

"The techs were polite and went about their work efficiently but took the time to explain what whey were doing and willing to take the time to answer any of my questions"

"Extremely helpful and prompt"

"Very prompt answering of phone, immediately booked me an appointment for the next day, tech arrived early, not late (but office called first to check that earlier was ok, which it was), tech very thorough and knowledgeable, and encouraged me to call if any further problems."

"Please refer to the email assessment I sent to Rhonda Wiens to be shared only with Freddie, Melchor and their supervisor, but not yo be posted on Google"

"The Technician, Kassam, makes the difference - we find him to be friendly, yet professional. We feel he is very knowledgeable in his field and very trustworthy."

"Did a good job"

"They were on time,cleaned up after and worked very efficiently while here."

"Always good service"

"Friendly, and was able to diagnose what our issues were."

"Everything from making appointment to service went off as requested."

"Your man arrived on time, had called ahead with a 15ish min warning, was clean and went right to the job. he had the issue resolved within 15 min and kept me informed throughout."

"Great service . Friendly techs."

"As usual, Sam was brilliant ... the equipment lives up to what we paid for it too"

"Prompt service and all questions that I ask we answered."

"The customer service and interaction was very professional"

"Repairs were completed quickly and professionally"

"Detailed explanation about the questions/concerns I have."

"Showed up on time did job very quickly and effecintly."

"Technician explained what he performed"

"answered questions & provided explanations about operation of the unit"

"Didn't receive receipt for payment"

"Prompt and efficient"

"was able to do the job well, and friendly"

"He went beyond expectations with tips on fixing another appliance"

"Excellent , professional service"

"Ryan did an excellent job.He was very efficient and pleasant. I look forward to him doing the next furnace tune up."

"They were very professional, knew what they were doing and answered my questions."

"Prompt, friendly, and efficient."

"The "service" was an estimate for furnace and hot water tank replacement. I received the estimate and will consider it along with 2 other estimates."

"They all are punctual, professional, went beyond my expectations"

"Efficient friendly"

"Tech was professional, knowledgeable and answered all questions."

"The technician was on time, friendly, explained everything so that we could understand, was very polite and tidy."

"Kasam has been my technician for years. He is very knowledgeable, answers my questions, friendly and never leaves a mess."

"The appointment for this annual check was made a year in advance. The appointment was missed on the scheduled day but the technician came out promptly on the next day. He found a weakness (motor noise) in our furnace motors and discussed repair or replacement of furnace with my husband who was present for the inspection. We appreciated that he allowed us time to explore options and answered questions a couple of times. The repairs were made the day after we notified the technician of our decision. The work was neatly done in a timely manner, and we were treated with respect at all times by the technician and the office staff. Thank you. The only problems we had is that office staff notified me that the parts were ordered before we had agreed to repair the furnace. This was likely due to a communication error. Also, the inspection report did not describe the state of the fire box which necessitated a couple of phone calls to the technician for clarification before making our decision to repair instead of replace the furnace. These problems were both satisfactorily resolved."

"He is the man!"

"i trust my furnaces are in good condition, I bought them from your company and trust you look after them well. the two techs were very pleasant and worked quicky."

"Technician took the time to explain the work and the results."

"Overall, I have been very satisfied with Service Experts. I had to wait a long time for my furnace part and wonder what you plan to do to prevent this in the future."

"you send knowledgeable and friendly staff."

"Kassam was very friendly and knowledgeable and helped solve our issues and looked at the whole system eg a/c unit outside"

"Skilled, informative and mannerly"

"He answered all my questions knowledgeably"

"I did not get a reminder the day before or same day that a tech was coming. I phoned because no one came for a while. On my calling the office was told he was coming and would email tech.Then on it was fine as I was notified the tech was running late because of the previous job."

"Because they came and did what I expected , quickly , taking care of my floors , quietly and left things clean ."

"The onsite tech and sales consultant were excellent - very knowledgeable and professional. I do have a major concern that when booking the appointment, I highlighted that we have an immuno-compromised person in the household and need to limit household access to fully vaccinated people. I was told that you cannot legally ask or require this of your employees. I have since found out that that is 100% incorrect and employers can require proof of vaccination. Any future work MUST be done by fully vaccinated individuals to avoid putting my wife at risk."

"I am on the maintenance program. When the a/c broke, the first technician (Travis) came same night I called (Wednesday). We had to wait for a part to come in which came in two days later (Friday) but it was not booked for install until the Monday. I thought that the maintenance program was to give priority service so was wondering why I had to wait for the entire weekend to have the replacement part subsequently installed?"

"Very professional"

"Polite, professional, explained the service and how the ac works, problem solved some rattling issues, cleaned up nicely."

"Only because of Ryan and the possibility of having do the service next year. Otherwise we would not have renewed our contract."

"Very easy to make an appointment. Appreciated the phone call the day of the appointment from the office to state technician was on his way. Technician was professional and polite and explained what was needed."

"Quick response time , very polite"

"Answered all my questions and did a nice clean job."

"Instant service high quality"

"You responded very quickly and completed the repair in a quick and professional manner. The cost was very fair."

"Just a great job"

"wonderfully helpful and skilled and kind"

"Service is always professional went dealing with your field staff. They are polite and explain everything out fully"

"He is always very nice and courteous"

"On time, answered questions and gave a good update on work performed"

"He was very pleasant, knowledgeable and accommodating to my needs in the replacement of the furnace room thermostat."

"I had submitted an online service request on Sunday, August 22. I had asked if a technician could come out the next day. On Monday morning, I had received a confirmation email from the office to let me know a technician would be sent out that morning."

"Was for a quote."

"Daryle and Joe were very polite and efficient. Explained everything they did."

"The person was on time, courteous, and informed."

"friendly, punctual, professional service with no pressure sales attempt"

"Pleasant,informative and helpful."

"do to the degree of difficulty the men did extremely good work ,with a new furnace it will be a learning curve for both reliability and problem solving as they surface"

"Very satisfied with the service. The technician followed Covid-19 protocols, explained the diagnosis of the air conditioner in detail. Also explained how he will fix the issue. Very reasonable priced."

"The technician was professional, punctual, and masked for covid protection. I greatly appreciated the safety McKinley does with their staff to protect staff and customers. Outstanding thank you!"

"Chris was very knowledgable about the furnace and zeroed right in on thr issue, identified the parts needed and replaced them."

"The guy was professional and efficient. No problems found other than a little rust showing on the burner but no worse than last year. He also showed me how to save some money on my next fall tune-up call in 2022."

"Efficiency of the process of checking the furnace."

"The technician was to obtain information on the availability of a part to fix the unit - it is now three days later and he still has not called even though I know for a fact he had the information on the same day as the service call. Since the part has to be brought in to fix the unit it would have been nice to have it dealt with sooner rather than later."

"I would have been happier if they had come earlier. They were booked between 8 and 10 and came at 9:15 I had an appointment that morning at 11, and they weren't finished til 10:45. Likely my fault, I should have specified I wanted them early so they would be done well before 10 am"

"Christian is thorough and knowledgeable and takes the time to chat with us to ensure all of our questions are answered. It is great having the same technician each time."

"Fast and quick work."

"Very informative"

"We want to recognize the residential sales consultant Chris Brown for his advice of choosing the right model of air conditioner which serves well our needs, the two installers Devin and Rob for their work during the install, and service technician Christian Kelly for his professionalism after install doing troubleshooting, and great customer service. Thank you."

"The technicians arrived on time, worked quietly and efficiently, explained the process of installation, answered my questions, and cleaned up the worksite when they finished."

"Prompt, informative"

"The unit that blows the air out was back ordered and had to call them to find out that it was going to be in stock that day. Had to call them again because the electrician had come to install the unit but then said he would not be back for a week and a half. After calling them back, the ac was magically installed the next day without issue. Communication is not the best but the job they did was amazing."

"The technician was on time, thourough, and explained what the problem was and promptly fixed the problem."

"Chris was here on time and had everything up and running. It didnt take long to solve the problem and he checked our system to make sure it was all good. Was happy that we were able to have service so quickly."

"Technician was very helpful, answered all my questions and did the check on my spit a/c in a very timely and efficient manner"

"I had no concerns about the appointment. Information was explained well. There was no pressure."

"Very friendly, tells me what he is doing every step of the way"

"It was easy to book an appointment, the technician arrived on time and the work was completed in a timely and professional manner"

"The technician preformed their job well and in a timely fashion"

"Very prompt service. We smelt odor of gas frequently in our basement.. Service person stayed until he found and repaired it. Very pleased with his diligence."

"Justin carried out my annual furnace checkup, checked my water tank and recommended a tank replacement. Zacc and Ryan did the rest very efficiently and were very helpful and answered all my questions. I am very satisfied with the work they carried out."

"Polite, timely and knowledgeable"

"quite informative"

"Knows plenty about residential HVAC."

"Went above expectations to resolve glitch with thermostat not connecting to WIFI. Checked out everything that we were concerned about and all issues resolved. WIFI came back online. Did what Travis said and then magically outside temp appeared."

"Great attention to detail"

"Professional knowledgeable courteous timely and very friendly"

"Tech was very thorough and informed me of the condition of the furnace and AC,"

"Provided me with same-day, emergency service when my hot water tank failed."

"It was fast and informative and the technician was so polite"

"I've always had good service and have always found the people at McKinley very accommodating. I find the techs to be very respectful when dealing with me."

"Technician very knowledgeable"

"Great service"

"Technician was courteous, respectful, and unobtrusive."

"Friendly, clear, didnt try to upsell unecessarily."

"Chris replaced the condensate pump but water was still dripping from the furnace. The next day, Josh determined that the line from the AC was clogged and cleared out."

"Answered my questions, discussed options, made no unrealistic promises."

"Waited almost 3 weeks for in-house estimate. While I appreciate that a lot of requests were being made due to heat wave, I had hoped for more priority as a loyal customer with annual maintenance plus service. Tried to explain that I was likely to choose McKinley for all HVAC needs due to existing satisfactory relationship. Waiting to hear back regarding size of unit appropriate for house needs. Understand the global shortage situation, but it is disappointing that no potential installation date can be provided. Asked to go on cancellation list and provided cell phone number (780-267-4326), so am waiting with anticipation. Thank you for the opportunity to provide this feedback."

"He was very polite, seemed to work hard and did a good job. He did arrive ~15min after his time window which was the reason I didn't give 10"

"Installers were here on time, did a good install and cleaned up."

"Ryan was very professional and courteous. He answered all questions I had for him."

"I always get great service and the techs are very knowlogable"

"Justin was thorough and frequently asked me if I had any questions."

"All was great"

"I was declined service because McKinley was too busy ...... yet here I am filling out a survey for being declined service after spending $25,000 the year previous for a new system"

"Dean is relatively new to his position but despite that, was very informative regarding our options, the work that needs to be done and the cost of the various options."

"Chris was helpful and provided good information."

"Most polite and answered all our questions"

"Everything went smoothly and in a friendly informative manner"

"They always call to give sufficient notice when their tech is coming - very much appreciated! The tech was friendly, professional, and efficient, and explained things very well."

"I was able to have someone come to the house on the weekend and assess the problem. The technician (can't remember his name) explained everything clearly and got the parts ordered and then came back to do the install. I was given notice each time of when they were coming so I could coordinate with my family and have someone at the house."

"Andrew was methodical and efficient in looking at issue."

"Significant concern, difficulty breathing due to heat and timely service and prompt repair. 77 degrees in house."

"The service tech asked questions about what the problem was - then worked to find possible causes for AC not working properly"

"HELP FULL ATTITUDE`\"

"Andrew showed up on time, introduced himself then did his work pleasantly and when finished explained everything he had done before leaving Very nice person"

"Arrived on schedule. Justin performed the work very proffessionally and answered all my questions."

"Christian fulfill his job."

"On time; respectful; knowledgeable; thorough knows his stuff"

"The gentleman who looked at my a/c was very knowledgeable and went through a few things with regards to my furnace and humidifier. He was very nice."

"In the past, McKinley Heating has been VERY careful to ensure they left the home clean after service or repairs. We have called on McKinley to help us out over the past 40 years. We love their service. But, on this occasion, the person that came out to service our hot water demand heater left a mess after finishing the job - dust bunnies from the filter all over the floor, water spilled, and then he tracked through the water several times with his boots to go back and forth to the sink (he did not remove his boots or put covers on his boots). This is not typical of the service we have had in the past. Brian always ensured we had top notch service. As for the work itself, time will tell. It seems to be fine."

"After hours emergency service call promptly dealt with and in a very professional manner"

"Justin did a great job. He arrived within the timeframe given and we received a call to say he was on his way. He was very professional and thorough. He provided us with clear information about the status of our furnace and air conditioner. The only suggestion I have is with respect to your website - you should consider having a customer portal. :)"

"The technician was friendly, professional and very approachable."

"Christian was excellent in explaining everything he was doing and also which parts might be causing the problem. Gave price of the parts needed and was back the next morning to install them."

"Service was performed day following request. Tech was masked,boot covers,checked both units and solved problem with new AC units quickly"

"Excellent & very professional service!"

"simple re-insulation of pipes"

"The three technicians, Josh, Travis, and Andrew, were prompt, knowledgeable, and very helpful."

"Technician arrived in the time slot given to me. Very professional. Job was completed quickly."

"Very reliable."

"technician was thorough and courteous"

"Dean was very thorough when explaining the AC Systems and made it a great experience. Fredie and Melchor took great care in the house and were very considerate, hard workers installing"

"Salesman was very knowledgeable and on time."

"Showed up on time, was informative and made sure the furnace was running properly"

"Chris, was very personable, a good communicator, explaining his findings and status of our heating and cooling system. It gave us great confidence re the efficiency of our systems. Great job Chris."

"Unfortunately it was a cold day and you started off with doing AC unit first and unfortunately it took a long time and the house became very cold and then the rest of it was done. I would have preferred if the heating system was done first then AC. Then the house would have been warm first then cooled off back to normal temperatures. Whereas when you left it was a little cool."

"Great service, including a drop in to see the hot water tank in person, on a weekend."

"On time. Work done within timeframe. Good explanation of work being done. Courteous. Friendly."

"This is the third time Andrew has visited our house. Its always awesome to see him! Hes an exceptional technician who is very knowledgeable and always takes the time to listen and answer our concerns with our HVac system!"

"Was Happy that he was able to get it working As if it was the compressor the price he was saying to replace it was a lot more than the capacitor"

"Dean answered all my concerns."

"Great service, explained himself well."

"very efficient"

"Efficient and thorough."

"Our problem was fixed quickly and the technician was friendly and knowledgeable"

"Efficient, polite well groomed and knowledgeable."

"Technician performance of service."

"Justin had great knowledge and has maintained my equipment previously too. Having that previous experience at my home helps the service go quicker and smoother."

"Christian was very knowledgeable, he was able to answer all my questions. Much appreciated"

"Not sure exactly what the technician did, just know that he performed a tune up on our ac unit."

"On time Kassam very experienced and knowledgeable and always can trust that he does a good job."

"Justin was clean, considerate and efficient. He answered my questions and completed the service necessary"

"We were told from the beginning that the install would be completed in two days. From the outset of the install our installers told us they were going to try hard but would likely need a third day to complete the work. A day per unit being installed seems reasonable to me so was a bit frustrated at needing to make additional arrangements for a third installation day when it should have just been scheduled for that in the first place."

"Sam is a clear communicator."

"Excellent"

"Friendly and fixed the problem"

"Very friendly and efficient service."

"The hot water tank was not installed the way I would have. Vents not square to the top of the tank; hot water heater could have been rotated to provide more room in the confined space; plumbing lines are against vent stack."

"Very kowledgeable, helpful and proffesional sales representative."

"Oleksander was professional and nice to deal with."

"Josh is very professional and exceptionally clean, polite and courteous."

"Technician very respectful of our home and willing explains what he is doing and what things mean."

"He fixed the problem and helped us prevent the same issue in the future"

"Speed , punctuality, friendliness"

"Very professional guys, hard working very thorough with the jobs preformed."

"Satisfied/pleased with the tech's visit"

"Friendly staff, always on time and always keeps the customer informed as to what is taking place."

"Lady who took my phone call was very kind, so was dispatch when she contacted me (as promised) and I knew when the technician is coming. Andrew was very professional, friendly, efficient, explained lot of things with understandable "end user" language."

"Alex arrived on time, answered all my questions, and provided excellent service in a professional manner."

"Technician was very thorough. He answered all questions that we asked. He made suggestions to improve service provided."

"They were quiet, polite, efficient, answered my questions, tidy As far as questions 5 & 6 , I was notified that work would be done the day before it was but that was just a mistake and it didn't cause me any trouble."

"Employees were polite, respectful, knowledgeable, and helpful."

"Service was on time and technician knowlegeble and well mannered."

"Technician was thorough, explained everything he did and answered any questions I had."

"Travis was very thorough, and provided written details of what he had done and found. He advised me on something I need to clean and showed me how to do it, since I had no garden hose out yet for him to use."

"Alex said he was familiar with the condensate pump, but it took the two of us to figure out that the broken part was a plastic check valve. Alex didn't have one, or offer to get one, but found it was available at AMRE supply so that I could go get it and install it. Or I could get a new condensate pump."

"Zacc was extremely polite extremely informational and was very efficient at his job explaining everything he did along the way and then cleaned up after himself I would highly recommend Zacc to anyone in this field of work if I could I would give Zacc 11 out of 10"

"They had the hot water tank installed the next day. Very fast."

"personable men and excellent service."

"very efficient and helpful"

"A very good service"

"Christin was very professional and courteous, observed COVID protocol and explained the results of his procedures and testing very clearly."

"Prompt, efficient service"

"He was knowledgeable, and completed the service in a timely manner"

"Ron and Leland were personable and very competent."

"Friendly, knowledgeable and professional."

"Helpful for any questions and very professional"

"All went well."

"Great service"

"Tech was well prepared and resoucefull"

"Christian consistently made us aware of what he was doing and why he was doing it. We trusted him."

"The technician arrived on time and gave efficient, friendly service."

"I assume this survey is in regard to the 2 year check up we were promised and never recieved."

"Should have been done right in the first place."

"Ryan is an amazing technician, very knowledgeable, personable and efficient. We hope to have him do our service in the future"

"The tech was knowledgeable, prepared, thorough, efficient, meticulous and personable - as good as it gets."

"Work was done efficiently."

"the men were quick and very helpfull got my water back very fast"

"Professional sales, great pricing, timely professional installation."

"Ryan was very helpful & informative"

"The plumber and McKinley Heating provide great service in quickly determine the fault, and locating a difficult to get part within 24 hours."

"Very knowledgeable technician, quick response."

"Thorough work, explained everything as he was doing it."

"They did a first class installation of our new furnace and hrv unit. We appreciated the explanation of the thermostat functions as we found the booklet confusing."

"The tech solved the lack of humidification in our home by removing a plastic flow reducer from a valve. Noticeable difference in a short amount of time."

"Amber tried everything to get a video to have Brandon come over and do the video for my license..."

"courteous and efficient"

"easy to deal with on time knowledgeable friendly"

"We like the Service expert sent to Diagnosis the problem and the repair work Josh Weiss was very knowledgeable and respectful. i would prefer to have Josh do my service work on a continuing basis"

"Your tech was on time, thorough, polite & knowledgeable."

"No incentives other than those advertised were presented. All info provided could be acquired in available literature. No real incentive to deal with McKinley."

"Ryan was very professional, helped me understand what he needed to do and confirmed everything was working well."

"They care about doing thing right."

"McKinley takes great pride and care of their customers. They have very well trained installers and technicians."

"Technician was great"

"Nobody's perfect - always a little room for improvement! ;>)"

"Good technician, good admin"

"Excellent, professional, happy, courteous, clean. A very positive experience!"

"none"

"Didnt solve the issue of exhaust noise."

"Alex did a good job, answered my questions and was very professional"

"Arrived the same day I called and within the time they gave. Did a thorough job and gave good advice."

"He was helpful & very professional"

"Excellent service."

"josh is an excellent technician"

"Tech was prompt, honest and took the time to explain items"

"Knew what to do, answered my questions"

"Technician did everything excellent"

"I understand the warranty is valid only with a yearly check. I'm told by ATCO that it's the same check as with a paid provider whereas ATCO doesn't charge."

"Timely, professional"

"Easy to book appointment; reminder & notice of arrival are all great. Technician was polite & pleasant and explained what he reviewed and if any issues. Great over all service."

"Excellent service. Very knowledgeable. Went above and beyond my expectations. Sales Manager Chris Brown great to work with, no pressure and easy to talk to. The technicians that installed the furnace were very good, respectful, and it was very obvious that they cared about doing a good job."

"Kassam was very helpful and polite. He was able to describe things in a easy way to understand."

"fast and polite service"

"Thing were installed fast and professionally, no problems at all since install and appreciated the followed Covid measures while visiting our home."

"The technician was prompt and went through everything with our unit. Was thorough and give me options."

"Very Professional - well informed and courteous."

"They showed up on time, were polite and do their job installing the water heater. It works great. Took a little longer than expected but left the area very clean."

"Dean was professional and provided good information and options, that helped. But he needs to pay more attention to details. For example, he recorded the date on the rental agreement as 2001/02/11 instead of the actual 2012/02/11. Plus when I asked him for the permit number he asked his assistant to give it to me but he told her it was for 7144 84 street, when the actual address is 7144 85 street."

"Justin was very thorough, professional and personable."

"The technicians were all very polite, very knowledgeable and provided explanations for all the set up they were doing"

""Alex" is always a treat to work with. Love his humour and his professional manner."

"Honest communication"

"Technician was early , got my furnace back on track and running ."

"Went out of their way to try and help me, telling me exactly what info they needed to do more."

"Andrew was very professional and knowledgeable but I am frustrated that I have had to have you come out almost yearly for the same problem every time when it was actually the installation that is causing the problem but I have to pay every time for someone to come fix the issue which is a temporary fix."

"Friendly service"

"Just never give perfect scores."

"Everyone went over and beyond to help us"

"very knowledge able explain everthing"

"Ryan and Christian were very professional and friendly"

"Very pleasant fellow. D Solved our problem."

"Andrew quickly recognized the problem with our furnace and explained our options. Rhonda directed us to the best options for our furnace replacement."

"Kassam is polite, professional and explains everything very well."

"fast and efficient"

"The tech who came out was professional, got the job done.... would have given a 10 but the person who took my call tried to almost brush me off until she found out the unit was a rental from you... then magically she could book something inside of a week,"

"Great customer service, prompt and efficient staff. Good experience all round."

"Prompt, polite and knowledgeable service"

"Travis did his job very well, to the best of his ability. The office called to let me know he was on his way, they even gave me his name prior to his showing up. When Travis explained the problem and that he need an installation guy to go on the roof, he unfortunately could not give me a time frame of that happening. That would have been good info. It is understandable that not every tech can go onto roofs, but nice to have a time frame of how long your going to be in the deep freeze waiting for the next tech to arrive, you know, today, tomorrow, few days time frame. Obviously they can't go on the roof in the dark, so once a certain hour comes, I knew I was going to be without a furnace for overnight, not Travis' fault. The installation guy (who called prior to comeing) came the next day and he did clear up the ice on the roof vent, not a future fix though. My house temperature got down to 13 degrees, then the next day 9 degrees, before being fixed."

"Quick response and knowledgable Technicians."

"Nelson came to our house and proceeded to check out our remote thermostat. Upon checking it, he found that the remote thermostat wasnt communicating with the furnace the way it should have been. He fixed it for us and it has been working the way it should be."

"Very pleased, very professional"

"Michael was prompt (same day service) despite the extremely cold weather and was very knowledgeable. Service was restored (temporarily) and a permanent solution was promised once weather warms up."

"Everything went smoothly."