McKinley Heating Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 2,900 Reviews
roger K.
edmonton, alberta
"Provided me with same-day, emergency service when my hot water tank failed."
sukhwinder J.
edmonton, alberta
emad M.
edmonton, alberta
"It was fast and informative and the technician was so polite"
david L.
edmonton, alberta
don C.
edmonton, alberta
dave L.
spruce grove, alberta
"I've always had good service and have always found the people at McKinley very accommodating. I find the techs to be very respectful when dealing with me."
della/ian S.
spruce grove, alberta
"Technician very knowledgeable"
patty L.
fort saskatchewan, alberta
"Great service"
linda H.
edmonton, alberta
"Technician was courteous, respectful, and unobtrusive."
ernie S.
edmonton, alberta
christine A.
edmonton, alberta
"Friendly, clear, didnt try to upsell unecessarily."
dave B.
edmonton, alberta
chris C.
edmonton, alberta
"Chris replaced the condensate pump but water was still dripping from the furnace. The next day, Josh determined that the line from the AC was clogged and cleared out."
d0lores B.
edmonton, alberta
"Answered my questions, discussed options, made no unrealistic promises."
nancy M.
edmonton, alberta
"Waited almost 3 weeks for in-house estimate. While I appreciate that a lot of requests were being made due to heat wave, I had hoped for more priority as a loyal customer with annual maintenance plus service. Tried to explain that I was likely to choose McKinley for all HVAC needs due to existing satisfactory relationship. Waiting to hear back regarding size of unit appropriate for house needs. Understand the global shortage situation, but it is disappointing that no potential installation date can be provided. Asked to go on cancellation list and provided cell phone number (780-267-4326), so am waiting with anticipation. Thank you for the opportunity to provide this feedback."
charles K.
spruce grove, alberta
"He was very polite, seemed to work hard and did a good job. He did arrive ~15min after his time window which was the reason I didn't give 10"
dave D.
edmonton, alberta
"Installers were here on time, did a good install and cleaned up."
penny S.
edmonton, alberta
"Ryan was very professional and courteous. He answered all questions I had for him."
richard Y.
spruce grove, alberta
alfred K.
edmonton, alberta
"I always get great service and the techs are very knowlogable"
debbie G.
edmonton, alberta
george P.
edmonton, alberta
"Justin was thorough and frequently asked me if I had any questions."
susan L.
edmonton, alberta
"All was great"
kevin P.
edmonton, alberta
john L.
edmonton, alberta
mario K.
edmonton, alberta
"I was declined service because McKinley was too busy ...... yet here I am filling out a survey for being declined service after spending $25,000 the year previous for a new system"
norm G.
st. albert, alberta
"Dean is relatively new to his position but despite that, was very informative regarding our options, the work that needs to be done and the cost of the various options."
peggy W.
edmonton, alberta
"Chris was helpful and provided good information."
colin M.
edmonton, alberta
sharon M.
edmonton, alberta
"Most polite and answered all our questions"
robert W.
edmonton, alberta
craig K.
edmonton, alberta
anne marie B.
st. albert, alberta
"Everything went smoothly and in a friendly informative manner"
donald W.
edmonton, alberta
casandra B.
edmonton, alberta
"They always call to give sufficient notice when their tech is coming - very much appreciated! The tech was friendly, professional, and efficient, and explained things very well."
wade C.
edmonton, alberta
"I was able to have someone come to the house on the weekend and assess the problem. The technician (can't remember his name) explained everything clearly and got the parts ordered and then came back to do the install. I was given notice each time of when they were coming so I could coordinate with my family and have someone at the house."
abid M.
edmonton, alberta
"Andrew was methodical and efficient in looking at issue."
barry D.
edmonton, alberta
beverley R.
st albert, alberta
"Significant concern, difficulty breathing due to heat and timely service and prompt repair. 77 degrees in house."
greg M.
st. albert, alberta
"The service tech asked questions about what the problem was - then worked to find possible causes for AC not working properly"
tina H.
edmonton, alberta
"HELP FULL ATTITUDE`\"
shirley S.
spruce grove, alberta
lionel L.
st albert, alberta
"Andrew showed up on time, introduced himself then did his work pleasantly and when finished explained everything he had done before leaving Very nice person"
eric J.
edmonton, alberta
"Arrived on schedule. Justin performed the work very proffessionally and answered all my questions."
michael M.
edmonton, alberta
"Christian fulfill his job."
dale K.
edmonton, alberta
"On time; respectful; knowledgeable; thorough knows his stuff"
jason M.
edmonton, alberta
roxanne M.
edmonton, alberta
"The gentleman who looked at my a/c was very knowledgeable and went through a few things with regards to my furnace and humidifier. He was very nice."
dale Z.
ardrossan, alberta
"In the past, McKinley Heating has been VERY careful to ensure they left the home clean after service or repairs. We have called on McKinley to help us out over the past 40 years. We love their service. But, on this occasion, the person that came out to service our hot water demand heater left a mess after finishing the job - dust bunnies from the filter all over the floor, water spilled, and then he tracked through the water several times with his boots to go back and forth to the sink (he did not remove his boots or put covers on his boots). This is not typical of the service we have had in the past. Brian always ensured we had top notch service. As for the work itself, time will tell. It seems to be fine."
john C.
edmonton, alberta
"After hours emergency service call promptly dealt with and in a very professional manner"
manon F.
edmonton, alberta
"Justin did a great job. He arrived within the timeframe given and we received a call to say he was on his way. He was very professional and thorough. He provided us with clear information about the status of our furnace and air conditioner. The only suggestion I have is with respect to your website - you should consider having a customer portal. :)"
gail M.
st. albert, alberta
"The technician was friendly, professional and very approachable."
helder A.
sturgeon county, alberta
albert G.
stony plain, alberta
"Christian was excellent in explaining everything he was doing and also which parts might be causing the problem. Gave price of the parts needed and was back the next morning to install them."
jonathan S.
edmonton, alberta
john W.
edmonton, alberta
"Service was performed day following request. Tech was masked,boot covers,checked both units and solved problem with new AC units quickly"
dee D.
edmonton, alberta
david G.
edmonton, alberta
"Excellent & very professional service!"
nancy M.
edmonton, alberta
"simple re-insulation of pipes"
marian A.
edmonton, alberta
"The three technicians, Josh, Travis, and Andrew, were prompt, knowledgeable, and very helpful."
jill G.
edmonton, alberta
"Technician arrived in the time slot given to me. Very professional. Job was completed quickly."
sirt L.
edmonton, alberta
"Very reliable."
liz K.
edmonton, alberta
"technician was thorough and courteous"
trudy B.
edmonton, alberta
"Dean was very thorough when explaining the AC Systems and made it a great experience. Fredie and Melchor took great care in the house and were very considerate, hard workers installing"
wes P.
gibbons, alberta
"Salesman was very knowledgeable and on time."
james H.
edmonton, alberta
"Showed up on time, was informative and made sure the furnace was running properly"
uwe T.
edmonton, alberta
"Chris, was very personable, a good communicator, explaining his findings and status of our heating and cooling system. It gave us great confidence re the efficiency of our systems. Great job Chris."
robert P.
edmonton, alberta
armand L.
edmonton, alberta
"Unfortunately it was a cold day and you started off with doing AC unit first and unfortunately it took a long time and the house became very cold and then the rest of it was done. I would have preferred if the heating system was done first then AC. Then the house would have been warm first then cooled off back to normal temperatures. Whereas when you left it was a little cool."
john D.
edmonton, alberta
"Great service, including a drop in to see the hot water tank in person, on a weekend."
tyson S.
spruce grove, alberta
carol H.
edmonton, alberta
"On time. Work done within timeframe. Good explanation of work being done. Courteous. Friendly."
michael H.
spruce grove, alberta
paul G.
edmonton, alberta
robert alan A.
edmonton, alberta
"This is the third time Andrew has visited our house. Its always awesome to see him! Hes an exceptional technician who is very knowledgeable and always takes the time to listen and answer our concerns with our HVac system!"
ken S.
edmonton, alberta
"Was Happy that he was able to get it working As if it was the compressor the price he was saying to replace it was a lot more than the capacitor"
jan P.
spruce grove, alberta
"Dean answered all my concerns."
tarlochan G.
edmonton, alberta
andrea D.
edmonton, alberta
"Great service, explained himself well."
dave W.
edmonton, alberta
geoff C.
spruce grove, alberta
steve R.
spruce grove, alberta
ray M.
edmonton, alberta
"very efficient"
june W.
edmonton, alberta
judy E.
edmonton, alberta
"Efficient and thorough."
rick P.
edmonton, alberta
"Our problem was fixed quickly and the technician was friendly and knowledgeable"
john G.
st. albert, alberta
bill D.
edmonton, alberta
"Efficient, polite well groomed and knowledgeable."
arthur A.
st. albert, alberta
"Technician performance of service."
terri P.
edmonton, alberta
andrew G.
edmonton, alberta
"Justin had great knowledge and has maintained my equipment previously too. Having that previous experience at my home helps the service go quicker and smoother."
darlene P.
edmonton, alberta
"Christian was very knowledgeable, he was able to answer all my questions. Much appreciated"
kevin/jen B.
edmonton, alberta
mark L.
edmonton, alberta
"Not sure exactly what the technician did, just know that he performed a tune up on our ac unit."
brian F.
st. albert, alberta
"On time Kassam very experienced and knowledgeable and always can trust that he does a good job."
bob C.
edmonton, alberta
"Justin was clean, considerate and efficient. He answered my questions and completed the service necessary"
steve H.
edmonton, alberta
lois/gail B.
edmonton, alberta
andrew C.
edmonton, alberta
"We were told from the beginning that the install would be completed in two days. From the outset of the install our installers told us they were going to try hard but would likely need a third day to complete the work. A day per unit being installed seems reasonable to me so was a bit frustrated at needing to make additional arrangements for a third installation day when it should have just been scheduled for that in the first place."
mark D.
edmonton, alberta
"Sam is a clear communicator."
janette T.
edmonton, alberta
brian C.
edmonton, alberta
"Excellent"
steven S.
edmonton, alberta
"Friendly and fixed the problem"
joshua M.
edmonton, alberta
artem M.
edmonton, alberta
"Very friendly and efficient service."
tim G.
spruce grove, alberta
"The hot water tank was not installed the way I would have. Vents not square to the top of the tank; hot water heater could have been rotated to provide more room in the confined space; plumbing lines are against vent stack."
ulf P.
edmonton, alberta
"Very kowledgeable, helpful and proffesional sales representative."
jon H.
edmonton, alberta
"Oleksander was professional and nice to deal with."
theresa C.
edmonton, alberta
"Josh is very professional and exceptionally clean, polite and courteous."
dennis S.
edmonton, alberta
"Technician very respectful of our home and willing explains what he is doing and what things mean."
kinsley H.
edmonton, alberta
"He fixed the problem and helped us prevent the same issue in the future"
peter B.
edmonton, alberta
clark F.
edmonton, alberta
"Speed , punctuality, friendliness"
kathy M.
edmonton, alberta
erich W.
edmonton, alberta
"Very professional guys, hard working very thorough with the jobs preformed."
jerry S.
edmonton, alberta
"Satisfied/pleased with the tech's visit"
lynda E.
st. albert, alberta
"Friendly staff, always on time and always keeps the customer informed as to what is taking place."
tarlochan G.
edmonton, alberta
vladimir M.
parkland county , alberta
"Lady who took my phone call was very kind, so was dispatch when she contacted me (as promised) and I knew when the technician is coming. Andrew was very professional, friendly, efficient, explained lot of things with understandable "end user" language."
freeman W.
edmonton, alberta
"Alex arrived on time, answered all my questions, and provided excellent service in a professional manner."
dorothy W.
edmonton, alberta
george B.
stony plain, alberta
"Technician was very thorough. He answered all questions that we asked. He made suggestions to improve service provided."
debbie B.
edmonton, alberta
joann M.
edmonton, alberta
marie W.
edmonton, alberta
"They were quiet, polite, efficient, answered my questions, tidy As far as questions 5 & 6 , I was notified that work would be done the day before it was but that was just a mistake and it didn't cause me any trouble."
ron L.
spruce grove, alberta
"Employees were polite, respectful, knowledgeable, and helpful."
chris B.
edmonton, alberta
jim B.
edmonton, alberta
wendy M.
edmonton, alberta
wayne C.
edmonton, alberta
"Service was on time and technician knowlegeble and well mannered."
beth W.
spruce grove, alberta
"Technician was thorough, explained everything he did and answered any questions I had."
joy M.
edmonton, alberta
"Travis was very thorough, and provided written details of what he had done and found. He advised me on something I need to clean and showed me how to do it, since I had no garden hose out yet for him to use."
ken L.
edmonton, alberta
"Alex said he was familiar with the condensate pump, but it took the two of us to figure out that the broken part was a plastic check valve. Alex didn't have one, or offer to get one, but found it was available at AMRE supply so that I could go get it and install it. Or I could get a new condensate pump."
bill W.
edmonton, alberta
"Zacc was extremely polite extremely informational and was very efficient at his job explaining everything he did along the way and then cleaned up after himself I would highly recommend Zacc to anyone in this field of work if I could I would give Zacc 11 out of 10"
wes P.
gibbons, alberta
"They had the hot water tank installed the next day. Very fast."
micheal G.
edmonton, alberta
"personable men and excellent service."
kelly H.
edmonton, alberta
jean B.
edmonton, alberta
"very efficient and helpful"
giorgio B.
edmonton, alberta
"A very good service"
dennis M.
st. albert, alberta
"Christin was very professional and courteous, observed COVID protocol and explained the results of his procedures and testing very clearly."
elmer S.
edmonton, alberta
karen P.
edmonton, alberta
"Prompt, efficient service"
mary C.
edmonton, alberta
"He was knowledgeable, and completed the service in a timely manner"
bonnie W.
edmonton, alberta
"Ron and Leland were personable and very competent."
jason P.
edmonton, alberta
"Friendly, knowledgeable and professional."
pat D.
sherwood park, alberta
"Helpful for any questions and very professional"
marilyn S.
edmonton, alberta
"All went well."
hazel H.
devon, alberta
"Great service"
gurpreet D.
edmonton, alberta
"Tech was well prepared and resoucefull"
carla D.
edmonton, alberta
doris S.
edmonton, alberta
"Christian consistently made us aware of what he was doing and why he was doing it. We trusted him."
wilma V.
edmonton, alberta
"The technician arrived on time and gave efficient, friendly service."
rhonda S.
edmonton, alberta
"I assume this survey is in regard to the 2 year check up we were promised and never recieved."
joel S.
st albert, alberta
"Should have been done right in the first place."
charlie S.
edmonton, alberta
ken B.
edmonton, alberta
"Ryan is an amazing technician, very knowledgeable, personable and efficient. We hope to have him do our service in the future"
raymond C.
edmonton, alberta
"The tech was knowledgeable, prepared, thorough, efficient, meticulous and personable - as good as it gets."
eugene L.
edmonton, alberta
"Work was done efficiently."
david K.
edmonton, alberta
"the men were quick and very helpfull got my water back very fast"
michael W.
spruce grove, alberta
"Professional sales, great pricing, timely professional installation."
val C.
edmonton, alberta
"Ryan was very helpful & informative"
carl W.
edmonton, alberta
"The plumber and McKinley Heating provide great service in quickly determine the fault, and locating a difficult to get part within 24 hours."
gerd R.
edmonton, alberta
"Very knowledgeable technician, quick response."
les W.
edmonton, alberta
"Thorough work, explained everything as he was doing it."
greg M.
edmonton, alberta
"They did a first class installation of our new furnace and hrv unit. We appreciated the explanation of the thermostat functions as we found the booklet confusing."
perry O.
edmonton, alberta
lorna N.
edmonton, alberta
"The tech solved the lack of humidification in our home by removing a plastic flow reducer from a valve. Noticeable difference in a short amount of time."
june G.
edmonton, alberta
"Amber tried everything to get a video to have Brandon come over and do the video for my license..."
denise C.
edmonton, alberta
"courteous and efficient"
darlene M.
edmonton, alberta
"easy to deal with on time knowledgeable friendly"
larry S.
ardrossan, alberta
"We like the Service expert sent to Diagnosis the problem and the repair work Josh Weiss was very knowledgeable and respectful. i would prefer to have Josh do my service work on a continuing basis"
jason P.
edmonton, alberta
"Your tech was on time, thorough, polite & knowledgeable."
bob M.
edmonton, alberta
"No incentives other than those advertised were presented. All info provided could be acquired in available literature. No real incentive to deal with McKinley."
kevin K.
st. albert, alberta
neil H.
edmonton, alberta
"Ryan was very professional, helped me understand what he needed to do and confirmed everything was working well."
greg F.
edmonton, alberta
sirt L.
edmonton, alberta
"They care about doing thing right."
david C.
edmonton, alberta
jeanine R.
edmonton, alberta
"McKinley takes great pride and care of their customers. They have very well trained installers and technicians."
mike N.
edmonton, alberta
"Technician was great"
xeusi W.
edmonton, alberta
anne marie B.
st. albert, alberta
"Nobody's perfect - always a little room for improvement! ;>)"
linda F.
edmonton, alberta
"Good technician, good admin"
gerry L.
st. albert, alberta
"Excellent, professional, happy, courteous, clean. A very positive experience!"
ian L.
edmonton, alberta
"none"
sandy W.
edmonton, alberta
"Didnt solve the issue of exhaust noise."
anne-marie A.
edmonton, alberta
"Alex did a good job, answered my questions and was very professional"
morgan C.
spruce grove, alberta
"Arrived the same day I called and within the time they gave. Did a thorough job and gave good advice."
maureen S.
edmonton, alberta
"He was helpful & very professional"
tony M.
edmonton, alberta
micheal G.
edmonton, alberta
"Excellent service."
evie K.
edmonton, alberta
alan W.
edmonton, alberta
"josh is an excellent technician"
ryan N.
edmonton, alberta
"Tech was prompt, honest and took the time to explain items"
elaine M.
edmonton, alberta
"Knew what to do, answered my questions"
ed V.
edmonton, alberta
"Technician did everything excellent"
gerald M.
edmonton, alberta
erin K.
edmonton, alberta
"I understand the warranty is valid only with a yearly check. I'm told by ATCO that it's the same check as with a paid provider whereas ATCO doesn't charge."
deborah M.
edmonton, alberta
"Timely, professional"
lynda L.
edmonton, alberta
"Easy to book appointment; reminder & notice of arrival are all great. Technician was polite & pleasant and explained what he reviewed and if any issues. Great over all service."
danielle M.
edmonton, alberta
"Excellent service. Very knowledgeable. Went above and beyond my expectations. Sales Manager Chris Brown great to work with, no pressure and easy to talk to. The technicians that installed the furnace were very good, respectful, and it was very obvious that they cared about doing a good job."
ashley P.
edmonton, alberta
"Kassam was very helpful and polite. He was able to describe things in a easy way to understand."
clinton C.
edmonton , alberta
"fast and polite service"
allen M.
edmonton, alberta
"Thing were installed fast and professionally, no problems at all since install and appreciated the followed Covid measures while visiting our home."
erin S.
edmonton, alberta
"The technician was prompt and went through everything with our unit. Was thorough and give me options."
paolo F.
edmonton, alberta
"Very Professional - well informed and courteous."
cindy B.
edmonton, alberta
"They showed up on time, were polite and do their job installing the water heater. It works great. Took a little longer than expected but left the area very clean."
gordon S.
edmonton, alberta
"Dean was professional and provided good information and options, that helped. But he needs to pay more attention to details. For example, he recorded the date on the rental agreement as 2001/02/11 instead of the actual 2012/02/11. Plus when I asked him for the permit number he asked his assistant to give it to me but he told her it was for 7144 84 street, when the actual address is 7144 85 street."
grant W.
edmonton, alberta
"Justin was very thorough, professional and personable."
paolo F.
edmonton, alberta
"The technicians were all very polite, very knowledgeable and provided explanations for all the set up they were doing"
ken L.
edmonton, alberta
agnes L.
edmonton, alberta
""Alex" is always a treat to work with. Love his humour and his professional manner."
tamisan B.
edmonton, alberta
julie H.
edmonton, alberta
"Honest communication"
dale P.
edmonton, alberta
"Technician was early , got my furnace back on track and running ."
jon P.
edmonton, alberta
"Went out of their way to try and help me, telling me exactly what info they needed to do more."
tracy V.
edmonton, alberta
debra C.
edmonton, alberta
"Andrew was very professional and knowledgeable but I am frustrated that I have had to have you come out almost yearly for the same problem every time when it was actually the installation that is causing the problem but I have to pay every time for someone to come fix the issue which is a temporary fix."
anne marie B.
st. albert, alberta
john W.
st. albert, alberta
"Friendly service"
lorne F.
edmonton, alberta
"Just never give perfect scores."
tammy M.
edmonton, alberta
wendy P.
edmonton, alberta
"Everyone went over and beyond to help us"
dean W.
st. albert, alberta
"very knowledge able explain everthing"
barb M.
edmonton, alberta
"Ryan and Christian were very professional and friendly"
harry S.
stony plain, alberta
"Very pleasant fellow. D Solved our problem."
mike T.
edmonton, alberta
"Andrew quickly recognized the problem with our furnace and explained our options. Rhonda directed us to the best options for our furnace replacement."
kerri D.
edmonton, alberta
"Kassam is polite, professional and explains everything very well."
ruth B.
edmonton, alberta
"fast and efficient"
chantelle P.
devon, alberta
"The tech who came out was professional, got the job done.... would have given a 10 but the person who took my call tried to almost brush me off until she found out the unit was a rental from you... then magically she could book something inside of a week,"
alan G.
edmonton, alberta
"Great customer service, prompt and efficient staff. Good experience all round."
sharon M.
edmonton, alberta
"Prompt, polite and knowledgeable service"
judee D.
edmonton, alberta
"Travis did his job very well, to the best of his ability. The office called to let me know he was on his way, they even gave me his name prior to his showing up. When Travis explained the problem and that he need an installation guy to go on the roof, he unfortunately could not give me a time frame of that happening. That would have been good info. It is understandable that not every tech can go onto roofs, but nice to have a time frame of how long your going to be in the deep freeze waiting for the next tech to arrive, you know, today, tomorrow, few days time frame. Obviously they can't go on the roof in the dark, so once a certain hour comes, I knew I was going to be without a furnace for overnight, not Travis' fault. The installation guy (who called prior to comeing) came the next day and he did clear up the ice on the roof vent, not a future fix though. My house temperature got down to 13 degrees, then the next day 9 degrees, before being fixed."
myriam S.
edmonton, alberta
"Quick response and knowledgable Technicians."
susan V.
st. albert, alberta
"Nelson came to our house and proceeded to check out our remote thermostat. Upon checking it, he found that the remote thermostat wasnt communicating with the furnace the way it should have been. He fixed it for us and it has been working the way it should be."
paul S.
edmonton, alberta
"Very pleased, very professional"
john N.
edmonton, alberta
"Michael was prompt (same day service) despite the extremely cold weather and was very knowledgeable. Service was restored (temporarily) and a permanent solution was promised once weather warms up."
ronald T.
edmonton, alberta
micaela G.
edmonton, alberta
"Everything went smoothly."
maryann D.
edmonton, alberta
"Chris was knowledgeable and very nice to deal with"
dan M.
edmonton, alberta
"Chris came out quickly to address our furnace concerns and provided us with a plan for a new unit. Zacc and Jaimie arrived the next morning and promptly got to work removing the old and installing the new unit in some nasty cold weather with no complaints. We are very appreciative for their dedication to their service work. Thank you"
alex S.
edmonton, alberta
"Response time was very good. Also, Nelson was very good at communicating when he would arrive and arrived when he said he would."
agnes L.
edmonton, alberta
"Josh explained everything well. He was friendly and professional."
connie D.
edmonton, alberta
"always professional and thorough"
jim B.
edmonton, alberta
jennifer H.
edmonton, alberta
"Josh was on time, polite, knowledgeable and informative with useful information."
melanie C.
edmonton, alberta
"On time, quick and efficient, appropriately friendly, knowledgeable, pleasant person."
danni S.
edmonton, alberta
"Very friendly, helpful. Fixed two little holes, answered my questions, confirmed I was doing right with my humidifier, gave me a tip about getting a new filter next year."
virginia R.
edmonton, alberta
"Friendly , knowledgeable, knew about the existing furnace being oversized, & no longer in code."
patricia S.
edmonton, alberta
"Thermostat is not working properly, it should be replaced. Technician agreed it does not work properly as well."
bob K.
spruce grove, alberta
"When we decided to replace the furnace and hot water tank, Rhonda's response was very quick. Installation was arranged for a few days later and the boys did a professional job. Instructions were provided when needed and were very clear."
ivan E.
edmonton, alberta
"Justin was quick and efficient"
phyllis P.
edmonton, alberta
"Service person was very friendly and knew what he was talking about."
kelly S.
spruce grove, alberta
"Cant read technicians name but he was good."
vera Z.
spruce grove, alberta
"The person that came to fix my furnace was very professional and good at his job. My furnace is running very good and I am very happy with the job."
elizabeth L.
edmonton, alberta
"Nelson was excellent, he corrected the problem with our short cycling furnace then performed a full inspection and recommended replacement of our 66 year old furnace. He fully explained what was wrong and showed pictures then explained how each of the new furnaces worked and the benefits of each."
michael C.
st albert, alberta
"Sam was very good and able to fix what the previous technitions could not. We would request to have Sam back As for the previous techs only temporarily fixed our problem as for the salesman the sold us this furnace we are dissatisfied due to information we have gathered over the past year"
donna T.
edmonton, alberta
"I had agreed to get a tuneup for both of my furnaces at a cost of $372 plus GST. When the technician thought that the pressure switch might cause me a problem I was told the price would be $217 plus GST. I was not told that the switch was under warranty and that was the labor charge. I feel this is excessive since the total bill of $618 was for labor. He was here less than 2 hours. Also if he would have mentioned the part was under warranty and that is the charge to install it I would have had him leave the part and my son would have happily installed it. I also signed up for the monthly membership so will be using you for the next year at least."
wah L.
edmonton, alberta
dennis P.
edmonton, alberta
"Technician arrived on time, was courteous, and was careful/tidy."
debra R.
edmonton, alberta
"As discussed, floor drain pipe may need changing."
mignon L.
edmonton, alberta
"I had asbestos around the furnace. Had to contact my own contractor for asbestos removal and had to coordinate everything between the asbestos contractor and McKinley. As a contractor McKinley should have a database of recommended contractors for doing asbestos removal. It should have been all inclusive."
donald S.
spruce grove, alberta
"Propt service, very friendly and competent technician. Well done."
laurie M.
edmonton, alberta
richard D.
edmonton, alberta
"Right from the first telephone contact to the last person we saw, everyone was friendly, extremely helpful and professional."
sara K.
spruce grove, alberta
"Very knowledgeable and helpful."
harris W.
edmonton, alberta
"The technician explained the problem clearly to me. Then, he provided a solution and helped us get our furnace running! I It was also a very cold day, I appreciate all the work he did for us! Thank you."
catherine C.
edmonton, alberta
"Andrew explained exactly what he was doing and why"
peter W.
edmonton, alberta
"They were pleasant and knowledgeable."
maureen P.
edmonton, alberta
frank M.
edmonton, alberta
"The workers were very pleasant,polite and knowledgeable"
sandra F.
edmonton, alberta
jerry Y.
edmonton, alberta
"The technician was prompt, friendly, informative, and quickly diagnosed the problem"
christine S.
edmonton, alberta
alan G.
edmonton, alberta
"Excellent response time and good trouble shooting/resolution."
maria Z.
edmonton, alberta
lois M.
gibbons, alberta
"I wanted to know and understand all options for payment and service. I realize that the monthly payment for an extended period of time is your most popular and sought option but it cant be the only option. I still dont understand what other options and what other service plans if any, are available. The other info such as the product, installation, etc. was explained well. The technicians who came to the house were polite and did their job."
sandy al pelesey P.
edmonton, alberta
"Service Man was very thorough. Explained everything he did. Inspected and serviced furnace and changed the filter as well as checking to see the thermostat works properly and adjusted the humidity level. Very friendly and approachable as well."
denis B.
edmonton, alberta
kevin M.
edmonton, alberta
"With the cold weather and the lateness on Wed. afternoon, McKinley provided us with fast and efficient service. From the Lady on the phone, Eric who came over after hours and for Nelson who did the work the following morning. Thank you for all the"
dario R.
edmonton, alberta
"Technician was an absolute pleasure to deal with."
marshall A.
edmonton, alberta
"I was impressed with the professional work done and the care to clean up any mess.."
bill G.
morinville, alberta
"The initial call out on Tuesday, 19 January was not up to my expectations. The technician was not familiar with my furnace (York Affinity) and he spent a total of 8 hours troubleshooting, at the end of which he concluded that it was the master control board, which he replaced at a total cost of $ 1,870 plus GST. The next day, the problem with the furnace persisted and the next tech that came out diagnosed the problem in 10 minutes. At this time the estimator was called (Chris) and he gave me a price for a new furnace but only gave me back $ 1,500 plus GST for the misdiagnosis the day before. The installation of the new furnace was done on 21 January by Devin and Jamie was excellent. Very professional, very fast. And their explanation of the new furnace and thermostat was perfect. Very well done job."
amy W.
st albert, alberta
"Because I believe both the technician and the salesman mislead me to believe my furnace was on its last legs, that parts for it were becoming scarce and that it might break down during next weeks cold snap and I really needed to deal with it right away. They also touted the benefits of renting versus buying outright - pushed it quite frankly. After some internet research and a second opinion from another furnace professional I no longer trust your company at all. I had also expressly asked them if renting would be ok given that I would be selling my home in about 5 years. They told me it wouldnt be a problem. That is in complete contradictory what my research shows. I believe they tagged me as an older woman, with not much money because my house is old and in disrepair - I think they might equate people with less funds than them as simple minded and figured I was an easy mark. By the way - the other furnace professionals said it was a sturdy furnace, parts were readily available and that I had lots of time to consider when to do it (Im my case after my kids and grandkids move out and I can get my place back in order). Your team worked great together to railroad me."
perry A.
edmonton, alberta
"I was given a free filter but it was wrong size."
patricia W.
edmonton, alberta
dave P.
edmonton, alberta
"Christian was extremely professional, efficient and helpful with his knowledge and advice."
mike C.
edmonton, alberta
"Fantastic!..Great attitude, extremely knowledgeable and courteous"
tom R.
edmonton, alberta
shirley L.
edmonton, alberta
"He was very professional."
larissa C.
edmonton, alberta
"I got a call for when he would come, he came on time, and very friendly and professional"
cindy giroux G.
beaumont, alberta
"Good, efficient service provided. A couple of things to remember: 1) if parking in the driveway make sure the customer is asked whether they'll need to leave during the day; 2) are facemasks required by your techs? The two gentlemen who came to my house did not wear them."
orest S.
edmonton, alberta
sharon P.
spruce grove, alberta
"Efficient thorough service provided"
glen Y.
edmonton, alberta
"Quick response and service"
mitchell S.
edmonton, alberta
"Everyone was very professional and helpful - from the service tech with initial diagnosis, to the sales consultant, to the guys that installed the new furnace. Thanks to Alex, Dean, Devin, Zacc & Jamie."
janette M.
fort saskatchewan, alberta
len I.
edmonton, alberta
"He was good."
mike F.
st. albert, alberta
rob P.
edmonton, alberta
"Little expensive"
ken B.
edmonton, alberta
diane F.
edmonton, alberta
"He was polite, courteous & arrived on time. He went over & above to explain everything & thoroughly checked other issues. It was because of him that I purchased a membership."
gurpreet D.
edmonton, alberta
"Call was answered promptly and booking time was within couple of days"
charline D.
edmonton, alberta
"Prompt service Professional employee conduct. Repair completed during the first visit."
gary R.
spruce grove, alberta
"Overall I was extremely satisfied, just pricing model seems kind of high"
joseph A.
edmonton, alberta
"Technician was great but I am disappointed with the fact that the salesman didn't recommend the better filters when I signed up and now the cost is 100.00 more"
arlene Y.
edmonton, alberta
"I'm waiting for the documentation about the UV system that Mike recommends."
ed Y.
edmonton, alberta
elaine S.
edmonton, alberta
"He restarted our furnace"
jesse E.
st. albert, alberta
"Christian was super professional! he made sure i understood what the tune up was all about."
fred F.
edmonton, alberta
lorne H.
edmonton, alberta
donna L.
edmonton, alberta
"Alex was very personable, thorough, and informative. He provided several options and had a sales person to us within the hour to explore the option of replacing our existing furnace."
michael C.
st albert, alberta
"He was efficient and explained everything"
nafissa A.
edmonton, alberta
"He was very professional and knowledgeable."
robert M.
st. albert, alberta
"Deane did an excellent job of finding the right furnace for my apartment and the installation crew were first rate at get it installed and running in about 5 hours."
ibrahim K.
edmonton, alberta
"Kassam was very diligent and attentive to the customer's concerns and need. He want out of his way to troubleshoot our heating problem and resolved it. He also tried his best to offer us the most cost savings his company can offer."
jean-marc C.
spruce grove, alberta
loren V.
edmonton, alberta
"Quick Response(The next day) Tried to save owner money and reuse reliable parts when possible. Pressure valve was replace 2 years and was found to still be in satisfactory working order so did not replace resulting in a lower final bill."
elaine B.
fort saskatchewan, alberta
"They arrived on time. Were very nice and honest and stuck to the time frame told to us."
stewart F.
edmonton, alberta
brian F.
st. albert, alberta
"Knowlegeable"
jesser O.
edmonton, alberta
"Devin and Joe did an excellent job. They should be commended"
ingrid V.
st. albert, alberta
"The service expert was friendly, polite and adhered to proper COVID protocols. He did a tune up on my furnace and I haven't had any issues since he's been here."
shawn C.
edmonton, alberta
"Timely, efficient, explained the technology; kindness, friendly service Thanks so much Alex"
dale H.
edmonton, alberta
"The technician did what he could, but my issue is still not resolved. So I am still where I was at previously. This rating should not reflect the technician, as he tried to help."
manual R.
edmonton, alberta
"Job well done"
carita N.
edmonton, alberta
"Effective."
bob K.
spruce grove, alberta
"Very professional and courteous"
gail P.
edmonton, alberta
"Personable, friendly, informative"
gisele A.
edmonton, alberta
"Chris was very professional on time, and helpful."
don C.
edmonton, alberta
david H.
edmonton, alberta
"The technician, Zack I believe his name was, was absolutely fantastic, knowing I might get a tech like him in the future prompted the rating, he was also one of the techs sent to install our new furnace previously and though all the techs were exemplary he went above and beyond"
dennis R.
edmonton, alberta
prakash S.
edmonton, alberta
"No issues encountered. Service was on time"
maryann D.
edmonton, alberta
"Found the problem and offered solutions. We are waiting for parts and follow up."
steve C.
edmonton, alberta
"After Andrew left, I remarked that over the 14 years since the furnace was installed, McKinley service has always been done by prompt, straight shooting, courteous and friendly techs and Andrew was the latest example."
ron mary lamontagne L.
edmonton, alberta
andrew H.
edmonton, alberta
"Services was top notch and have responded to the services I need in a very timely manner."
steve C.
edmonton, alberta
"Technician was personable, on time, efficient and wore mask and gloves while in residence - would have appreciated a bit more feedback on furnace performance. Overall - pleased with the service."
gary R.
edmonton, alberta
"Very informative and pleasant"
roy K.
edmonton, alberta
"He was on time, clean and seemed to know his stuff."
brad B.
edmonton, alberta
"Both guys were very polite, respectful of our home, and professional. The only issue is that they shut the gas off at the house meter. That extinguished the pilot light in my detached garage unit heater. We all forgot to re-light it. I discovered that 72 hours later. When I went to re-light it the fan motor would not rotate. No heat now. My son then became positive for Covid so we cant get that fixed until everyone here is cleared. Had to move items that could be damaged by freezing down into the basement including 14 bundles of laminate flooring and a pressure washer."
robert W.
edmonton, alberta
dave B.
sherwood park, alberta
"Service was excellent."
tony T.
edmonton, alberta
monica M.
edmonton, alberta
"The team were prompt in arrival and took care of protecting our floors and explained the process. They were made very little disruption to the home, explained about the water being off for a while and what to expect when it was turned back on."
paul O.
spruce grove, alberta
"Courteous, respectful, masked. Detail of invoice not very clear and led to contacting service manager."
aditya K.
edmonton, alberta
"Alex was excellent. He quickly got the furnace in our extension working (it hadn't worked since it was installed). Alex was knowledgeable, helpful and friendly. His efforts were above and beyond what we had expected."
heinrich G.
edmonton, alberta
"Everything went well and Chris explained how the humidifier works. We are very happy with the installation."
connie W.
edmonton, alberta
"Mike and Matt the service technicians and they were polite, neat, efficient and very pleasant. theydid a great job!"
janet M.
edmonton, alberta
"Polite efficient service"
june G.
edmonton, alberta
"Every time I call McKinley they come right away or within 2 hours. They are kind, professional and very helpful and kind. They do a great job and I am pleased."
zhong fu F.
edmonton, alberta
ron W.
edmonton, alberta
"Very quick attention to the home need."
darlene B.
edmonton, alberta
ken H.
edmonton, alberta
catherine L.
edmonton, alberta
"Worked efficiently, followed COVID restrictions, kept us informed, didnt complain about our dogs, worked neatly."
hank soest S.
edmonton, alberta
mary-lou C.
edmonton, alberta
"I know I can count on professional and thoughtful service. Ryan is someone who has a trust building personality."
graham C.
edmonton, alberta
"problem solved very quickly and efficently"
elaine S.
edmonton, alberta
"Would have been a 10 if the tech who diagnosed the problem had the control board with him or available to collect and we didn't have to wait until the next day for someone else to come.."
todd W.
edmonton, alberta
"Technician repaired furnance at no charge and salesman recommended replacement due to age and previous service done."
jonathan S.
edmonton, alberta
steve P.
sherwood park, alberta
"The McKinley team was helpful, professional and delivered quality services on time."
morris K.
edmonton, alberta
"Service was provided in a timely manner by a competent and knowledgeable technician. He was respectful of the Covid protocols."
phil M.
edmonton, alberta
"Service technician polite and friendly. Finished service in timely fashion. Did not leave a mess. Provided summary report of services provided."
jelil B.
edmonton, alberta
"Satisfy with the work"
don W.
edmonton, alberta
"Tech knew what he was doing any questions I had he easily answered"
verna T.
edmonton, alberta
paul G.
edmonton, alberta
james D.
edmonton, alberta
"I feel secure that you will be there to help when I need help. As a senior I need that security."
roger K.
edmonton, alberta
"Fast efficient service; knowledgeable technician."
jud O.
st. albert, alberta
"Technician was great - on time and completed the inspection and service thoroughly"
debbie M.
edmonton, alberta
"Prompt, friendly service. Travis is always very thorough."
bonnie B.
edmonton, alberta
"Technician arrived during the time window previously provided, and was polite and efficient. We have a multi-year service contract, and it would have been helpful if the documentation left by the technician at the end of the call specifically indicated how many more visits we have remaining under the contract."
tony P.
edmonton, alberta
"The Tech was great and had a lot of great advise regarding our furnace. I do not want Cory your sales rep in my house ever again. 2nd time Hes been here was a total arrogant individual and I wont let him back in my house. Bullying sales techniques not my thing and when he ripped the thermostat off the wall that had a corroded battery in it tried to say I need a new one and it wont work- new batteries and some minor scrubbing by your tech all good. Cory said its $200 bucks hell put a new one one. Yes our furnace is old but we dont have a ton of money this year so trying to make it last which the tech did advise of ways to help at less the cost. I feel sorry for the techs that have to have Cory with them in the beginning. I think they represent the company much better than your sales guy."
wayne C.
edmonton, alberta
dianne B.
edmonton, alberta
joan G.
edmonton, alberta
"From the time I called inquiring about the furnace areplacement, to Chris Brown our sales Rep, to the 3 men Devin, Landaon, and Zace, everyone was helpful and professional."
kevin K.
edmonton, alberta
len C.
edmonton, alberta
david S.
edmonton, alberta
"installation done exactly as proposed"
dale K.
edmonton, alberta
"prompt, courteous, knows what he's doing and gives us great service and advice"
diana A.
edmonton, alberta