McKinley Heating Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 3,258 Reviews
gary A.
edmonton, alberta
"From the salesman Shawn to the installers Devin and Joe very nice men to deal with great work"
anne marie B.
st. albert, alberta
"The technician remembered he had been here before, was efficient and pleasant."
norma A.
edmonton, alberta
lorne F.
edmonton, alberta
"Number one I willnot give anyone a 10. all that I could have epected was done and accomplished with willinfness for me to check the work."
richard P.
edmonton, alberta
"sales very knowledgeable about products and options, crew that replaced the water tank did so quickly and professionally"
jesser O.
edmonton, alberta
"The technician did an excellent job fixing my outside venting. He explained to me the the thing fixed very clearly"
apryl B.
edmonton, alberta
"The technician was on time, efficient, and polite."
audrey P.
edmonton, alberta
fraser B.
edmonton, alberta
shirley L.
edmonton, alberta
"Landon saw a problem n went ahead to rectify the situation. I appreciated that."
patricia W.
edmonton, alberta
"Friendly and professional"
ivan/maria T.
edmonton, alberta
terry B.
edmonton, alberta
"Because McKinley always gives me great service always. And technician kasam is nice to talk to we always talk about our Oilers."
john S.
edmonton, alberta
"He's was good at fixing the problem that we where having with the humidity in the house"
hal M.
edmonton, alberta
renee R.
sherwood park, alberta
"Landon was very informative as well as professional."
terry B.
edmonton, alberta
"Always good service from Mckinney heating ?? service"
david N.
st albert, alberta
"Would be 10 but your after hours number was not readily apparent."
robert W.
edmonton, alberta
"Very good service, Thanks."
kewal D.
edmonton, alberta
"Technician knew what he was doing and was on time"
tara F.
edmonton, alberta
"Our technician knew the problem, he had seen it before, and was able to fix it without any problem."
patty O.
edmonton, alberta
"Friendly tech and seemed very knowledgeable"
donna W.
edmonton, alberta
"Professional Service."
robert D.
edmonton, alberta
"Because when everything was done the clean up was really great"
wayne G.
edmonton, alberta
"Overall great service"
gerry L.
spruce grove, alberta
steve Y.
sturgeon county, alberta
"Came to our home promptly and followed safety precautions. Technician could have provided more detail on receipt ab out issues with our furnace."
frank M.
edmonton, alberta
raad C.
edmonton, alberta
lucie L.
edmonton, alberta
"prompt, efficient, knowledgeable"
judith C.
edmonton, alberta
"Techs were on time for app't. Were efficient, laid down protective floor mats, were safety conscious, explained what they were doing and going to do. But, I do not like that they did NOT installed the combustion air line to outside the home and that they used multiple connectors instead of straight pipe. (Too many potential leak points)"
jasmine E.
edmonton, alberta
"Kassam was very helpful in figuring out what was wrong and explained what was required going forward."
peggy/ron H.
edmonton, alberta
"Jason is very professional, personal and helpful!"
dan C.
edmonton, alberta
stephen P.
sherwood park, alberta
"Showed up on time, quick service, and informative."
ian K.
edmonton, alberta
"Andrew was polite, responsive and efficient. He got our furnace running using methodical troubleshooting, carefully explaining all the steps and remedies."
david W.
edmonton, alberta
"Call center did very well to get a tech to come out on a holiday (and -35C). Tech committed to coming even though busy with several call-outs, called well in advance to listen to my assessment of what had failed, and arrived fully prepared to do the necessary work. He also cleaned the burners and ensured everything was functional before leaving."
tim G.
edmonton, alberta
"Problem, solution and prevention clearly explained."
calvin W.
edmonton, alberta
"Everyone went above and beyond to make the best out of this furnace broke down issue. Thank you for coming late at night before me and my wife had to leave to the airport 5am next morning."
ronald T.
edmonton, alberta
"Tech was effective"
sara K.
spruce grove, alberta
"Was fast and professional. All around great service"
gordon F.
edmonton, alberta
"Technician was on time, courteous, masked (re; COVID), answered my questions in a polite manner."
bonnie B.
spruce grove, alberta
"The Tech was informative, and explained what he hoped was the issue. I asked questions in regards to upgrading the garage system, and he kindly referred me to talk to the office, and gave some helpful tips"
sharon P.
spruce grove, alberta
"Efficient professional friendly service"
garth T.
st albert, alberta
"The technician Eric was just excellent. He called when he was on his way over, showed up on time, was very careful to wear booties and a mask, diagnosed the furnace problem quickly, explained what he was doing and what the issue was, and was just very pleasant to deal with. You have a very fine and capable person working for you!"
lorene T.
edmonton, alberta
derek W.
edmonton, alberta
barb L.
edmonton, alberta
"When I called to book the appointment, I specifically told the admin person that I was at some intense medical appointments and would not be home before a certain time. I also confirmed that they would call me to let me k ow when the tech would arrive. They called my husband, 40 mins before the appointment time, who was in a meeting and missed the dispatch call, and had to come home from work to let the technician in. Interrupting his work day. If dispatch had called me, I wouldve been able to take the call and let them know Id be home at the time that was arranged. It seemed as though none of the things I was very specific about speaking to admin about actually was respected"
lesley M.
edmonton, alberta
"Andrew did a thorough check up to determine the problem"
kevin K.
edmonton, alberta
"Great service tech"
don C.
edmonton, alberta
lorne F.
edmonton, alberta
"He was very polite and answered any Question I had and went the xtra to check out exactly what was the difficulty!"
andy A.
sherwood park, alberta
vitalia K.
edmonton, alberta
"Worker was pleasant when answering any of my questions."
michael K.
edmonton, alberta
"Ryan did a great job with out the part's he needed. He keep't the furnace working tell he got the part's."
arlene Y.
edmonton, alberta
"Travis is polite, friendly, and gets on with the job."
ernie H.
edmonton, alberta
"Service installation was very professional. Service technicians did a great job in the install."
mike K.
edmonton, alberta
connie W.
edmonton, alberta
ken H.
edmonton, alberta
"Arrived on time and completed work in timely fashion and then explained what he did and that there wasn't any problems with the two furnaces checked."
john L.
edmonton, alberta
davis W.
edmonton, alberta
"Though being late for more than an hour, he is very professional, knowledgable about what he is doing."
andrew G.
stony plain, alberta
"Friendly, fast, professional, knowledgeable, clean, pleasant, respectful. Excellent representation of the company."
bruce S.
st. albert, alberta
"Was really good service, but expensive, especially with two furnaces. should get a discount when the second furnace is in the same location as the first."
geoff A.
spruce grove, alberta
"He came on time. You called ahead. The job was done in a timely manner."
sue R.
edmonton, alberta
"Ryan is such a polite technician who is always so willing to go the extra mile!"
ron mary lamontagne L.
edmonton, alberta
darryl H.
edmonton, alberta
"nice clean job, but you should put a 90' fitting on hot water tank exhaust vent cause the hose is thick and it kinks instead of bending. I put a vise grip on it to keep the hose open."
robin G.
edmonton, alberta
"Justin was friendly, professional, and efficient. He gave me a good report but pointed out a couple of things that needed tweaking."
geoffrey S.
edmonton, alberta
"On time appointment for servicing and excellent service"
theresa L.
edmonton, alberta
"Great service and technician Chris was excellent ensured I had heat until new furnace is installed. Shaun was diligent in explaining all the options for new furnace and was excellent in helping"
pradeep K.
edmonton, alberta
susan P.
edmonton, alberta
"technician was on time and knowledgeable about the furnace check"
irma R.
edmonton, alberta
"on time, fast, provided filter. easy payment,friendly. no snow tracked in"
susan W.
edmonton, alberta
"Ryan, the technician, is extremely pleasant and knowledgeable. He cleared an obstruction that would have been disastrous if not found. He also goes above and beyond, like kicking over the icicle stalagmite forming from the furnace exhaust in the window well. Also, when the dispatcher realized I had requested Ryan but another technician was about to come to my house, she phoned me to find out if she should cancel that appointment and reschedule another time slot available for Ryan. This home has used McKinley Heating since 1966."
stephen P.
edmonton, alberta
lisa B.
sherwood park, alberta
wayne L.
edmonton, alberta
"your boys where well org.and informing"
olga L.
edmonton, alberta
"The technician did a very thorough and effective service. The furnace is working very quiet."
edward P.
edmonton, alberta
"We usually get a chance to book our routine service in a timely fashion but this time we had to phone and had a very restricted choice of times and days."
katie W.
duplicate, alberta
"Everyone from the booking lady to the repair guy to the sales guy to the installation techs have been amazing to deal with."
thomas K.
edmonton, alberta
"politeontimeknowageablehewasthebestofthebestxcellentservice"
sandra A.
edmonton, alberta
frank P.
st. albert, alberta
"nice young man, gave impression that he knew what he was doing and finished when he said he would"
david B.
edmonton, alberta
"He was on time, covered his shoes, well spoken, professional and very thorough."
ron L.
edmonton, alberta
"Quick service, good technician"
lisa L.
edmonton, alberta
"Not having parts available is inconvenient and requires two visits which costs everyone money."
denis L.
edmonton, alberta
dave B.
sherwood park, alberta
"On time..provided quality work..was able to explain a question regarding the thermostat."
karl W.
edmonton, alberta
"Fredie and Melchor are hard workers. Fredie explained about the furnace and paper work."
susan V.
st. albert, alberta
"Ryan is one of the best techs weve had and is very friendly. He explained everything that may at some point need our attention as well as any other questions I had."
linda H.
spruce grove, alberta
"Very professional and courteous"
derek E.
edmonton, alberta
"Ryan Feader was wonderful to deal with and is the reason why I will choose McKinley again. I was a bit disappointed with the communication in the morning regarding a timeline on my place in the job queue. It was indicated that the office was supposed to call me w/ a time in the morning. I called 3 times over 3.5 hours before Amber delivered on a promise to get me my place in the queue quickly."
tracy A.
edmonton, alberta
"All employees helped me greatly! Rhonda in sales and keeping me informed, Travis with my initial breakdown of my tank, Devin and Joe with my installation, and Kim with my appointments! Wonderful service!"
patrick D.
edmonton, alberta
"Very quick call in procedure; excellent agent; timely calls to arrange access by tech; on-time tech; on budget repair (no surprises); and an overall personal confirmation of the value of the plan we are signed up for (and have been since 2015)."
stuart A.
edmonton, alberta
"Justin was very professional. Called 30 mins in advanced, arrived on time and provided quick and thorough service."
adrian B.
edmonton, alberta
"Both the office staff member, who took my phone call, and the Technician Justin who provided the service were professional and friendly to deal with."
lisa B.
edmonton, alberta
"The technician was lovely"
rena L.
edmonton, alberta
"He was helpful and polite."
judy A.
st albert, alberta
"Excellent service , knowledgeable, efficient, respectful, everything completed as stated in a timely manner."
art B.
edmonton, alberta
"Communication was great, the techs (Vince and Kyle) did an extremely professional job and I am very happy with the new furnace."
tom M.
edmonton, alberta
"Only reason I did not rate as 10 is because every year I have to call to request my annual service call as opposed to McKinley calling or emailing me before late November."
jonathan S.
edmonton, alberta
elnora H.
edmonton, alberta
"on time, pleasant technician, seemed to know what he was doing,"
bill B.
edmonton, alberta
"Professional service"
diane B.
edmonton, alberta
"Workers were professional and friendly."
ken B.
edmonton, alberta
"Landon was very friendly, helpful, efficient, and generous with advice on how to keep the home warm. He also enabled my (re) enrolment in the Armour + program."
rod B.
stony plain, alberta
"Quick when it was a emergency and great customer service"
joyce S.
st. albert, alberta
"We really appreciate Kassam for his diligence and knowledge; that's why we always ask for him"
john T.
edmonton, alberta
yue X.
edmonton, alberta
len M.
edmonton, alberta
"He was polite and got the job done quickly."
carita N.
edmonton, alberta
"I could just take it easy. Faults were showed and risk of carbon monoxide leakage avoided. Ordering a new furnace very smooth."
anne G.
beaumont, alberta
greg F.
edmonton, alberta
elnora H.
edmonton, alberta
robert N.
edmonton, alberta
"The installers were so quite that I hardly knew they were there."
steve H.
edmonton, alberta
gladys C.
edmonton, alberta
"The technician was very helpful , polite and friendly"
joseph A.
edmonton, alberta
"prompt service and very professional"
grady M.
edmonton, alberta
jan P.
spruce grove, alberta
"I always get great service."
ken jo bartko B.
edmonton, alberta
arnold E.
edmonton, alberta
"Very personable, introduced himself. Explained what he was doing. Called before he arrived."
marc C.
edmonton, alberta
"I am frustrated with the lack of professionalism even though I'm paying an above average price. I received a satisfaction guarantee that's not worth the paper it's printed on. The technicians installed a HRV system and didn't check if the timers worked, which is essentials since the HRV is the only way to vent the bathrooms. Fine - stuff happens. The problem was identified and a solution was suggested. Only 1 of 5 wifi timers are working. Another appointment was booked - and the technician didn't show up. They are scheduled to come again...we'll see what happens. So far, not a service expert company at all!"
rita W.
edmonton, alberta
"Excellent P R. Willing to take time to answer questions. Polite."
shelly O.
edmonton, alberta
"called and got an appointment the very next day, the technician was right on time, friendly and helpful. would like to have same technician again."
lynne S.
edmonton, alberta
"They arrived on time; were friendly and courteous. They were helpful when I voiced my concerns."
barry T.
st albert, alberta
debbie G.
edmonton, alberta
"very personable and knowledgeable."
bonnie M.
edmonton, alberta
"Answered right away and came that afternoon. Furnace installed next morning. Very grateful for their efficiency."
tracy B.
st.albert, alberta
"Omg! Where do I start! I made an appointment to get a quote on a new furnance! Got an email with the wrong times called back girl was rude! Then a service tech is late to the appointment again SERVICE tech! That I did not ask for! And then sales guy shows up late again and does not even getting rid a quote!"
john Z.
edmonton, alberta
robert K.
spruce grove, alberta
"The men arrived at the arranged time and worked in very cold conditions to install the furnace in the workshop and did a very good job in a tight environment"
karen L.
edmonton, alberta
"Great service from staff"
mary L.
edmonton, alberta
fred F.
edmonton, alberta
"crew very professional"
richard H.
edmonton, alberta
"Techican knew his job very well."
ron T.
edmonton, alberta
"Friendly service personnel, arrived 50 minutes before the slotted time given"
chris C.
edmonton, alberta
"Rental Option, Installed above code requirements."
ken C.
edmonton, alberta
"Courteous and informative"
andrea C.
edmonton, alberta
"Everyone was great."
jeff S.
st. albert, alberta
nadia G.
edmonton, alberta
"Pleasant and very thorough."
maureen N.
edmonton, alberta
"Alex was very knowledgeable and professional explaining the situation."
ronald B.
edmonton, alberta
"Very pleasant,professional,and reliable. We appreciate his expertise!!"
jerry D.
edmonton, alberta
"Exceptional prompt and very informative service. Excellent company to deal with heating problems. Will use again if needed."
carlos B.
st. albert, alberta
"Fast response by the Sales Consultant, fast booking to get furnace installed, professional service during install. Easy and hassle free."
wayne M.
edmonton, alberta
"Excellent professional service"
dorraine W.
edmonton, alberta
"Very knowledgeable young man & thoroughly explained how our furnaces are doing."
gail B.
edmonton, alberta
"Technician was knowledgeable, friendly, didn't mind me asking questions."
john G.
edmonton, alberta
jennifer M.
edmonton, alberta
"Service good but I wouldnt want anyone to think there is never any room for improvement.."
david K.
edmonton, alberta
"Expert sincere advice"
carmen K.
edmonton, alberta
"The Tech, can't remember his name was very polite, did a very good check and did the yearly clean/check for my furnace and hot water tank. We had concern that our furnace was not putting enough heat out and he confirmed that by playing with the settings."
jerry L.
edmonton, alberta
"Rapid response and efficient, knowledgeable, friendly service"
ginny A.
edmonton, alberta
"The time from my first call to when Alex got back to me was very short. We tried to troubleshoot the problem first but when it was not able to be resolved Alex was at my home in about 15 min. He sorted out the problem and got heat going very quickly. He also taught me some things about the system."
josephine B.
edmonton, alberta
"The give action right away"
robyn V.
fort saskatchewan, alberta
judy A.
st albert, alberta
"Excellent service,respectful, no pressure, various options provided."
cathy L.
edmonton, alberta
dave N.
edmonton, alberta
todd W.
edmonton, alberta
"Technician was polite and courteous and completed the job well."
clyde W.
edmonton, alberta
"Excellent service"
mac K.
edmonton, alberta
mark L.
edmonton, alberta
"It will be great if the item can be repaired right away, but no spare parts in a truck."
gillian P.
edmonton, alberta
"Friendly courteous and efficient staff"
darren C.
edmonton, alberta
"very pofessional"
tom H.
spruce grove, alberta
"Tech solverd problem quickly and was able to restore heat to the home."
joel G.
edmonton, alberta
"Bc y'all are awesome-from start to finish."
debbie K.
edmonton, alberta
"Always wonderful service year after year. Excellent and knowledgeable technicians."
paul O.
spruce grove, alberta
"Fast efficient courteous service. Clear explanation of problem."
carol M.
edmonton, alberta
"Very quick and efficient."
trevor H.
edmonton, alberta
justin Z.
edmonton, alberta
"Always feel like the technician is being honest on what I need and provides helpful advice."
sandi P.
edmonton, alberta
"Rhonda asked all relevant questions pertaining to our need of a hot water tank and then everything possible to get it installed as soon as possible. Did necessary paperwork over the phone as we are on the advantage program already for a furnace in the house and the tank was added on."
david S.
edmonton, alberta
greg F.
edmonton, alberta
maggie F.
edmonton, alberta
"Josh provided service"
gary D.
st albert, alberta
"Great explanations provided & helpful attitude"
roman B.
st. albert, alberta
"EFFICIENT, NEAT, HELPFUL, EXPLAINED THINGS WELL. MADE GOOD SUGGESTIONS."
janet M.
edmonton, alberta
"Technician was sent out very quickly and he resolved the rather minor problem very quickly."
mary L.
edmonton, alberta
jerome S.
edmonton, alberta
"technician was competent"
anne A.
edmonton, alberta
"I feel he did a good job"
diane F.
edmonton, alberta
"Called ahead, very polite, answered all my questions, went above what he had to do when he sealed a leak on my humidifier."
raymond M.
edmonton, alberta
"I'm not sure if this survey refers to an annual furnace inspection that was done, or to the installation of a new AC unit and steam humidifier. Both activities were done in a courteous and very professional manner."
jamie O.
edmonton, alberta
"The technician was very informative and answered my questions. Also he respected my house. Overall it was a very enjoyable visit. Thank You"
thorsten H.
spruce grove, alberta
"- Our new 2-stage AC unit was wired as a single stage and the technicians DID NOT communicate this to us (why did we pay for a 2-stage?). I acknowledge this was a result of insufficient wires going to the thermostat but feel they were relying on homeowner ignorance to conceal the circumstances. I was able to remedy the situation myself but would have done so sooner, had I been properly informed. Not good business practice. - Because our humidifier had to be moved, the water hose was no longer of sufficient length. Although we were assured it would be replaced asap, I ended up doing it myself this past weekend (2 weeks post installation). - Our water heater was unplugged to accommodate work, which is fine, but wasn't plugged in again once the work was done. - The front panel of the furnace wasn't properly reinstalled, causing it to be partly sucked into the blower compartment when the furnace came back on. - Although the crew put down mats, the mats were dirty and the installers didn't stay on them. We spent three hours vacuuming and washing floors after the installers left. Although respectful to us, McKinley staff were not respectful to our home. - Cigarette butts were left around the AC unit outside - unprofessional conduct, in my view. - In general, the installation itself seems to have been reasonably done. The details and considerations around that, however, leave very much to be desired."
jose Y.
edmonton, alberta
"Excellent service"
gary K.
edmonton, alberta
"Technician was very professional, knowledgeable and personable. Very efficient. explained the results of the checkup clearly and concisely."
dave C.
edmonton, alberta
"The three technicians worked like troopers to finish the installation in a single 11+ hour day. The only thing that wasn't done was installing batteries in the new thermostat (almost the last thing done and by then the technician was tired)."
caroline S.
edmonton, alberta
"Our furnace was cleaned on Oct 18. After the technician (Langdon?) left we realized the fan was running loud. I contacted McKinley the same day and another Technician Justin came out and said that the fan was set too high and when he pulled the filter it was dirty. We had just paid Langdon for a NEW filter. A dirty filter had put in! Also, the paper work left with us (both the pink and yellow copies) was not filled out properly no indication that our monthly payment plan was continuing. It was not a very reassuring experience!"
beverley R.
st albert, alberta
"All of your staff is excellent but Ryan explained a problem he found and agreed with me that I should make arrangements for twice yearly checks which I will do. Excellent discussion and advice."
mary C.
edmonton, alberta
"I called Ronda on Wednesday with my problem and she had a replacement scheduled for the very next day."
mike H.
edmonton, alberta
muriel D.
edmonton, alberta
"Showed up early rather than late, were efficient, explained everything, and took away a part they removed. Nice to deal with"
kevin C.
edmonton, alberta
"Devin and Joe did an excellent job with the AC replacement. Next year, during the cooling season, I will be able to fully assess the new system."
rita R.
sherwood park, alberta
"Everyone was very professional and friendly"
lori A.
edmonton, alberta
"Chris was answered all my dumb questions and was very easy to deal with."
tara F.
edmonton, alberta
"The service tech did not have the gasket needed to service our furnace and instead of just going to Home Depot around the corner they drive to the West End and back to get it from their warehouse. Took an extra 45 min. Also, nothing was done to the rust that was already built up ie: paint it, WD40 on it or CLR on it to stop the rust spot from growing."
ruth B.
edmonton, alberta
"Very thorough, friendly and efficient."
dr. berry B.
edmonton, alberta
mark C.
edmonton, alberta
"Tech was prompt, polite an left no mess"
eileen L.
st. albert, alberta
"Fast, clean, co-operative with requests,thorough"
bob F.
edmonton, alberta
diana A.
edmonton, alberta
amanda T.
edmonton, alberta
"The technician was very upfront with what would happen/cost. He arrived early, was very kind (and funny), and answered all of our questions. He was also very efficient."
les F.
edmonton, alberta
"Explained the results of the annual furnace inspection."
rose B.
edmonton, alberta
"The representative was very thorough in his explanation as to the expected lifetime of our furnace complete with suggestions on operation and upkeep."
val W.
edmonton, alberta
"Tech arrived on time and was courteous"
heather C.
edmonton, alberta
therese C.
edmonton, alberta
"Josh is always courteous and professional"
yen H.
edmonton, alberta
"Quick response."
jason O.
edmonton, alberta
wayne K.
edmonton, alberta
"Andrew was an excellent communicator, very knowledgeable, and enjoyed my sense of humour."
ken W.
edmonton, alberta
"Technician is friendly and has put effort to explain the problem."
carrie D.
edmonton, alberta
"The techs were polite and went about their work efficiently but took the time to explain what whey were doing and willing to take the time to answer any of my questions"
wally B.
edmonton, alberta
gerald M.
edmonton, alberta
frank M.
edmonton, alberta
"Extremely helpful and prompt"
robert F.
edmonton, alberta
diane L.
edmonton, alberta
"Very prompt answering of phone, immediately booked me an appointment for the next day, tech arrived early, not late (but office called first to check that earlier was ok, which it was), tech very thorough and knowledgeable, and encouraged me to call if any further problems."
sieglinde R.
edmonton, alberta
"Please refer to the email assessment I sent to Rhonda Wiens to be shared only with Freddie, Melchor and their supervisor, but not yo be posted on Google"
rita S.
edmonton, alberta
carl K.
edmonton, alberta
"The Technician, Kassam, makes the difference - we find him to be friendly, yet professional. We feel he is very knowledgeable in his field and very trustworthy."
tom B.
sherwood park, alberta
"Did a good job"
wendae G.
st. albert, alberta
"They were on time,cleaned up after and worked very efficiently while here."
dale P.
edmonton, alberta
"Always good service"
tarek C.
spruce grove, alberta
"Friendly, and was able to diagnose what our issues were."
jackie A.
edmonton, alberta
wanda C.
edmonton, alberta
"Everything from making appointment to service went off as requested."
andrew F.
edmonton, alberta
"Your man arrived on time, had called ahead with a 15ish min warning, was clean and went right to the job. he had the issue resolved within 15 min and kept me informed throughout."
debbie M.
edmonton, alberta
"Great service . Friendly techs."
dale K.
edmonton, alberta
"As usual, Sam was brilliant ... the equipment lives up to what we paid for it too"
irene A.
edmonton, alberta
"Prompt service and all questions that I ask we answered."
candace S.
edmonton, alberta
rick C.
edmonton, alberta
baljit S.
edmonton, alberta
"The customer service and interaction was very professional"
larry amand A.
ardrossan, alberta
"Repairs were completed quickly and professionally"
john G.
st. albert, alberta
vincent Y.
edmonton, alberta
"Detailed explanation about the questions/concerns I have."
elizabeth O.
edmonton, alberta
jay C.
spruce grove, alberta
"Showed up on time did job very quickly and effecintly."
sally M.
edmonton, alberta
"Technician explained what he performed"
gerald S.
edmonton, alberta
"answered questions & provided explanations about operation of the unit"
mike K.
edmonton, alberta
"Didn't receive receipt for payment"
susan L.
edmonton, alberta
linda P.
edmonton, alberta
john E.
edmonton, alberta
linda H.
spruce grove, alberta
"Prompt and efficient"
john P.
edmonton, alberta
"was able to do the job well, and friendly"
michael S.
edmonton, alberta
silke G.
spruce grove, alberta
fred F.
edmonton, alberta
neil W.
edmonton, alberta
"He went beyond expectations with tips on fixing another appliance"
paul K.
edmonton, alberta
"Excellent , professional service"
alexandra L.
edmonton, alberta
rakel B.
edmonton, alberta
"Ryan did an excellent job.He was very efficient and pleasant. I look forward to him doing the next furnace tune up."
susanne D.
edmonton, alberta
"They were very professional, knew what they were doing and answered my questions."
bob D.
edmonton, alberta
"Prompt, friendly, and efficient."
jumana G.
edmonton, alberta
dennis H.
edmonton, alberta
"The "service" was an estimate for furnace and hot water tank replacement. I received the estimate and will consider it along with 2 other estimates."
jim S.
edmonton, alberta
yen H.
edmonton, alberta
"They all are punctual, professional, went beyond my expectations"
george P.
edmonton, alberta
"Efficient friendly"
blake R.
edmonton, alberta
"Tech was professional, knowledgeable and answered all questions."
dave T.
edmonton, alberta
"The technician was on time, friendly, explained everything so that we could understand, was very polite and tidy."
jan P.
spruce grove, alberta
"Kasam has been my technician for years. He is very knowledgeable, answers my questions, friendly and never leaves a mess."
marg B.
st. albert, alberta
"The appointment for this annual check was made a year in advance. The appointment was missed on the scheduled day but the technician came out promptly on the next day. He found a weakness (motor noise) in our furnace motors and discussed repair or replacement of furnace with my husband who was present for the inspection. We appreciated that he allowed us time to explore options and answered questions a couple of times. The repairs were made the day after we notified the technician of our decision. The work was neatly done in a timely manner, and we were treated with respect at all times by the technician and the office staff. Thank you. The only problems we had is that office staff notified me that the parts were ordered before we had agreed to repair the furnace. This was likely due to a communication error. Also, the inspection report did not describe the state of the fire box which necessitated a couple of phone calls to the technician for clarification before making our decision to repair instead of replace the furnace. These problems were both satisfactorily resolved."
shane M.
edmonton, alberta
"He is the man!"
june W.
edmonton, alberta
lidia W.
edmonton, alberta
"i trust my furnaces are in good condition, I bought them from your company and trust you look after them well. the two techs were very pleasant and worked quicky."
bradley B.
edmonton, alberta
"Technician took the time to explain the work and the results."
lesley M.
edmonton, alberta
"Overall, I have been very satisfied with Service Experts. I had to wait a long time for my furnace part and wonder what you plan to do to prevent this in the future."
curtis H.
spruce grove, alberta
mark H.
edmonton, alberta
"you send knowledgeable and friendly staff."
judy P.
edmonton, alberta
"Kassam was very friendly and knowledgeable and helped solve our issues and looked at the whole system eg a/c unit outside"
stephen T.
edmonton, alberta
"Skilled, informative and mannerly"
patricia C.
edmonton, alberta
"He answered all my questions knowledgeably"
madhu S.
edmonton, alberta
"I did not get a reminder the day before or same day that a tech was coming. I phoned because no one came for a while. On my calling the office was told he was coming and would email tech.Then on it was fine as I was notified the tech was running late because of the previous job."
karen C.
edmonton, alberta
"Because they came and did what I expected , quickly , taking care of my floors , quietly and left things clean ."
rob K.
edmonton, alberta
"The onsite tech and sales consultant were excellent - very knowledgeable and professional. I do have a major concern that when booking the appointment, I highlighted that we have an immuno-compromised person in the household and need to limit household access to fully vaccinated people. I was told that you cannot legally ask or require this of your employees. I have since found out that that is 100% incorrect and employers can require proof of vaccination. Any future work MUST be done by fully vaccinated individuals to avoid putting my wife at risk."
michael R.
edmonton, alberta
anne marie B.
st. albert, alberta
"I am on the maintenance program. When the a/c broke, the first technician (Travis) came same night I called (Wednesday). We had to wait for a part to come in which came in two days later (Friday) but it was not booked for install until the Monday. I thought that the maintenance program was to give priority service so was wondering why I had to wait for the entire weekend to have the replacement part subsequently installed?"
jean C.
edmonton, alberta
ivan A.
edmonton, alberta
"Very professional"
christine M.
edmonton, alberta
"Polite, professional, explained the service and how the ac works, problem solved some rattling issues, cleaned up nicely."
marilyn K.
edmonton, alberta
garry S.
leduc, alberta
"Only because of Ryan and the possibility of having do the service next year. Otherwise we would not have renewed our contract."
harold W.
edmonton, alberta
leslie G.
edmonton, alberta
"Very easy to make an appointment. Appreciated the phone call the day of the appointment from the office to state technician was on his way. Technician was professional and polite and explained what was needed."
paul M.
edmonton, alberta
"Quick response time , very polite"
darryl H.
edmonton, alberta
"Answered all my questions and did a nice clean job."
bob N.
edmonton, alberta
faten I.
edmonton, alberta
"Instant service high quality"
dennis C.
beamount, alberta
"You responded very quickly and completed the repair in a quick and professional manner. The cost was very fair."
dale K.
edmonton, alberta
dimitria F.
edmonton, alberta
betty/mike G.
edmonton, alberta
"Just a great job"
margaret C.
edmonton, alberta
"wonderfully helpful and skilled and kind"
jim B.
spruce grove, alberta
d0lores B.
edmonton, alberta
robert alan A.
edmonton, alberta
"Service is always professional went dealing with your field staff. They are polite and explain everything out fully"
al dixie crickmay C.
st. albert, alberta
"He is always very nice and courteous"
sheila G.
st. albert, alberta
"On time, answered questions and gave a good update on work performed"
sophia K.
edmonton, alberta
joel S.
st albert, alberta
brent F.
edmonton, alberta
beatrice K.
edmonton, alberta
"He was very pleasant, knowledgeable and accommodating to my needs in the replacement of the furnace room thermostat."
jackie K.
edmonton, alberta
"I had submitted an online service request on Sunday, August 22. I had asked if a technician could come out the next day. On Monday morning, I had received a confirmation email from the office to let me know a technician would be sent out that morning."
christopher W.
edmonton, alberta
"Was for a quote."
paula R.
edmonton, alberta
"Daryle and Joe were very polite and efficient. Explained everything they did."
anne-marie L.
edmonton, alberta
"The person was on time, courteous, and informed."
steve B.
edmonton, alberta
"friendly, punctual, professional service with no pressure sales attempt"
orest U.
edmonton, alberta
"Pleasant,informative and helpful."
stewart W.
edmonton, alberta
robert B.
edmonton, alberta
"do to the degree of difficulty the men did extremely good work ,with a new furnace it will be a learning curve for both reliability and problem solving as they surface"
gwen B.
edmonton, alberta
rob R.
edmonton, alberta
alice C.
edmonton, alberta
"Very satisfied with the service. The technician followed Covid-19 protocols, explained the diagnosis of the air conditioner in detail. Also explained how he will fix the issue. Very reasonable priced."
ryan M.
edmonton, alberta
"The technician was professional, punctual, and masked for covid protection. I greatly appreciated the safety McKinley does with their staff to protect staff and customers. Outstanding thank you!"
gayle D.
edmonton, alberta
mike P.
edmonton, alberta
"Chris was very knowledgable about the furnace and zeroed right in on thr issue, identified the parts needed and replaced them."
paul C.
edmonton, alberta
"The guy was professional and efficient. No problems found other than a little rust showing on the burner but no worse than last year. He also showed me how to save some money on my next fall tune-up call in 2022."
roberta S.
edmonton, alberta
"Efficiency of the process of checking the furnace."
jim S.
edmonton, alberta
paula P.
edmonton, alberta
"The technician was to obtain information on the availability of a part to fix the unit - it is now three days later and he still has not called even though I know for a fact he had the information on the same day as the service call. Since the part has to be brought in to fix the unit it would have been nice to have it dealt with sooner rather than later."
mary haggerty H.
edmonton, alberta
"I would have been happier if they had come earlier. They were booked between 8 and 10 and came at 9:15 I had an appointment that morning at 11, and they weren't finished til 10:45. Likely my fault, I should have specified I wanted them early so they would be done well before 10 am"
audrey L.
st. albert, alberta
"Christian is thorough and knowledgeable and takes the time to chat with us to ensure all of our questions are answered. It is great having the same technician each time."
sergey K.
st. albert, alberta
"Fast and quick work."
trudy M.
st. albert, alberta
"Very informative"
alexander R.
edmonton, alberta
"We want to recognize the residential sales consultant Chris Brown for his advice of choosing the right model of air conditioner which serves well our needs, the two installers Devin and Rob for their work during the install, and service technician Christian Kelly for his professionalism after install doing troubleshooting, and great customer service. Thank you."
lois T.
edmonton, alberta
"The technicians arrived on time, worked quietly and efficiently, explained the process of installation, answered my questions, and cleaned up the worksite when they finished."
sheila M.
edmonton, alberta
peter W.
edmonton, alberta
"Prompt, informative"
laurie D.
sherwood park, alberta
mark M.
edmonton, alberta
"The unit that blows the air out was back ordered and had to call them to find out that it was going to be in stock that day. Had to call them again because the electrician had come to install the unit but then said he would not be back for a week and a half. After calling them back, the ac was magically installed the next day without issue. Communication is not the best but the job they did was amazing."
tarek C.
spruce grove, alberta
"The technician was on time, thourough, and explained what the problem was and promptly fixed the problem."
erin S.
edmonton, alberta
"Chris was here on time and had everything up and running. It didnt take long to solve the problem and he checked our system to make sure it was all good. Was happy that we were able to have service so quickly."
charlotte S.
edmonton, alberta
"Technician was very helpful, answered all my questions and did the check on my spit a/c in a very timely and efficient manner"
janet H.
spruce grove, alberta
"I had no concerns about the appointment. Information was explained well. There was no pressure."
judy M.
edmonton, alberta
elizabeth S.
edmonton, alberta
"Very friendly, tells me what he is doing every step of the way"
sheryl M.
edmonton, alberta
"It was easy to book an appointment, the technician arrived on time and the work was completed in a timely and professional manner"
don arnaud A.
edmonton, alberta
michael B.
edmonton, alberta
"The technician preformed their job well and in a timely fashion"
diane G.
edmonton, alberta
"Very prompt service. We smelt odor of gas frequently in our basement.. Service person stayed until he found and repaired it. Very pleased with his diligence."
wah L.
edmonton, alberta
frank M.
edmonton, alberta
"Justin carried out my annual furnace checkup, checked my water tank and recommended a tank replacement. Zacc and Ryan did the rest very efficiently and were very helpful and answered all my questions. I am very satisfied with the work they carried out."
kathleen G.
edmonton, alberta
"Polite, timely and knowledgeable"
frankie L.
edmonton, alberta
"quite informative"
mike F.
st. albert, alberta
"Knows plenty about residential HVAC."
sandy al pelesey P.
edmonton, alberta
"Went above expectations to resolve glitch with thermostat not connecting to WIFI. Checked out everything that we were concerned about and all issues resolved. WIFI came back online. Did what Travis said and then magically outside temp appeared."
david P.
edmonton, alberta
"Great attention to detail"
darin P.
edmonton, alberta
ingrid R.
edmonton, alberta
"Professional knowledgeable courteous timely and very friendly"
don P.
edmonton, alberta
"Tech was very thorough and informed me of the condition of the furnace and AC,"
roger K.
edmonton, alberta
"Provided me with same-day, emergency service when my hot water tank failed."
sukhwinder J.
edmonton, alberta
emad M.
edmonton, alberta
"It was fast and informative and the technician was so polite"
david L.
edmonton, alberta
don C.
edmonton, alberta
dave L.
spruce grove, alberta
"I've always had good service and have always found the people at McKinley very accommodating. I find the techs to be very respectful when dealing with me."
della/ian S.
spruce grove, alberta
"Technician very knowledgeable"
patty L.
fort saskatchewan, alberta
"Great service"
linda H.
edmonton, alberta
"Technician was courteous, respectful, and unobtrusive."
ernie S.
edmonton, alberta
christine A.
edmonton, alberta
"Friendly, clear, didnt try to upsell unecessarily."
dave B.
edmonton, alberta
chris C.
edmonton, alberta
"Chris replaced the condensate pump but water was still dripping from the furnace. The next day, Josh determined that the line from the AC was clogged and cleared out."
d0lores B.
edmonton, alberta
"Answered my questions, discussed options, made no unrealistic promises."
nancy M.
edmonton, alberta
"Waited almost 3 weeks for in-house estimate. While I appreciate that a lot of requests were being made due to heat wave, I had hoped for more priority as a loyal customer with annual maintenance plus service. Tried to explain that I was likely to choose McKinley for all HVAC needs due to existing satisfactory relationship. Waiting to hear back regarding size of unit appropriate for house needs. Understand the global shortage situation, but it is disappointing that no potential installation date can be provided. Asked to go on cancellation list and provided cell phone number (780-267-4326), so am waiting with anticipation. Thank you for the opportunity to provide this feedback."
charles K.
spruce grove, alberta
"He was very polite, seemed to work hard and did a good job. He did arrive ~15min after his time window which was the reason I didn't give 10"
dave D.
edmonton, alberta
"Installers were here on time, did a good install and cleaned up."
penny S.
edmonton, alberta
"Ryan was very professional and courteous. He answered all questions I had for him."
richard Y.
spruce grove, alberta
alfred K.
edmonton, alberta
"I always get great service and the techs are very knowlogable"
debbie G.
edmonton, alberta
george P.
edmonton, alberta
"Justin was thorough and frequently asked me if I had any questions."
susan L.
edmonton, alberta
"All was great"
kevin P.
edmonton, alberta
john L.
edmonton, alberta
mario K.
edmonton, alberta
"I was declined service because McKinley was too busy ...... yet here I am filling out a survey for being declined service after spending $25,000 the year previous for a new system"