McKinley Heating Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 2,775 Reviews
ron L.
spruce grove, alberta
"Employees were polite, respectful, knowledgeable, and helpful."
chris B.
edmonton, alberta
jim B.
edmonton, alberta
wendy M.
edmonton, alberta
wayne C.
edmonton, alberta
"Service was on time and technician knowlegeble and well mannered."
beth W.
spruce grove, alberta
"Technician was thorough, explained everything he did and answered any questions I had."
joy M.
edmonton, alberta
"Travis was very thorough, and provided written details of what he had done and found. He advised me on something I need to clean and showed me how to do it, since I had no garden hose out yet for him to use."
ken L.
edmonton, alberta
"Alex said he was familiar with the condensate pump, but it took the two of us to figure out that the broken part was a plastic check valve. Alex didn't have one, or offer to get one, but found it was available at AMRE supply so that I could go get it and install it. Or I could get a new condensate pump."
bill W.
edmonton, alberta
"Zacc was extremely polite extremely informational and was very efficient at his job explaining everything he did along the way and then cleaned up after himself I would highly recommend Zacc to anyone in this field of work if I could I would give Zacc 11 out of 10"
wes P.
gibbons, alberta
"They had the hot water tank installed the next day. Very fast."
micheal G.
edmonton, alberta
"personable men and excellent service."
kelly H.
edmonton, alberta
jean B.
edmonton, alberta
"very efficient and helpful"
giorgio B.
edmonton, alberta
"A very good service"
dennis M.
st. albert, alberta
"Christin was very professional and courteous, observed COVID protocol and explained the results of his procedures and testing very clearly."
elmer S.
edmonton, alberta
karen P.
edmonton, alberta
"Prompt, efficient service"
mary C.
edmonton, alberta
"He was knowledgeable, and completed the service in a timely manner"
bonnie W.
edmonton, alberta
"Ron and Leland were personable and very competent."
jason P.
edmonton, alberta
"Friendly, knowledgeable and professional."
pat D.
sherwood park, alberta
"Helpful for any questions and very professional"
marilyn S.
edmonton, alberta
"All went well."
hazel H.
devon, alberta
"Great service"
gurpreet D.
edmonton, alberta
"Tech was well prepared and resoucefull"
carla D.
edmonton, alberta
doris S.
edmonton, alberta
"Christian consistently made us aware of what he was doing and why he was doing it. We trusted him."
wilma V.
edmonton, alberta
"The technician arrived on time and gave efficient, friendly service."
rhonda S.
edmonton, alberta
"I assume this survey is in regard to the 2 year check up we were promised and never recieved."
joel S.
st albert, alberta
"Should have been done right in the first place."
charlie S.
edmonton, alberta
ken B.
edmonton, alberta
"Ryan is an amazing technician, very knowledgeable, personable and efficient. We hope to have him do our service in the future"
raymond C.
edmonton, alberta
"The tech was knowledgeable, prepared, thorough, efficient, meticulous and personable - as good as it gets."
eugene L.
edmonton, alberta
"Work was done efficiently."
david K.
edmonton, alberta
"the men were quick and very helpfull got my water back very fast"
michael W.
spruce grove, alberta
"Professional sales, great pricing, timely professional installation."
val C.
edmonton, alberta
"Ryan was very helpful & informative"
carl W.
edmonton, alberta
"The plumber and McKinley Heating provide great service in quickly determine the fault, and locating a difficult to get part within 24 hours."
gerd R.
edmonton, alberta
"Very knowledgeable technician, quick response."
les W.
edmonton, alberta
"Thorough work, explained everything as he was doing it."
greg M.
edmonton, alberta
"They did a first class installation of our new furnace and hrv unit. We appreciated the explanation of the thermostat functions as we found the booklet confusing."
perry O.
edmonton, alberta
lorna N.
edmonton, alberta
"The tech solved the lack of humidification in our home by removing a plastic flow reducer from a valve. Noticeable difference in a short amount of time."
june G.
edmonton, alberta
"Amber tried everything to get a video to have Brandon come over and do the video for my license..."
denise C.
edmonton, alberta
"courteous and efficient"
darlene M.
edmonton, alberta
"easy to deal with on time knowledgeable friendly"
larry S.
ardrossan, alberta
"We like the Service expert sent to Diagnosis the problem and the repair work Josh Weiss was very knowledgeable and respectful. i would prefer to have Josh do my service work on a continuing basis"
jason P.
edmonton, alberta
"Your tech was on time, thorough, polite & knowledgeable."
bob M.
edmonton, alberta
"No incentives other than those advertised were presented. All info provided could be acquired in available literature. No real incentive to deal with McKinley."
kevin K.
st. albert, alberta
neil H.
edmonton, alberta
"Ryan was very professional, helped me understand what he needed to do and confirmed everything was working well."
greg F.
edmonton, alberta
sirt L.
edmonton, alberta
"They care about doing thing right."
david C.
edmonton, alberta
jeanine R.
edmonton, alberta
"McKinley takes great pride and care of their customers. They have very well trained installers and technicians."
mike N.
edmonton, alberta
"Technician was great"
xeusi W.
edmonton, alberta
anne marie B.
st. albert, alberta
"Nobody's perfect - always a little room for improvement! ;>)"
linda F.
edmonton, alberta
"Good technician, good admin"
gerry L.
st. albert, alberta
"Excellent, professional, happy, courteous, clean. A very positive experience!"
ian L.
edmonton, alberta
"none"
sandy W.
edmonton, alberta
"Didnt solve the issue of exhaust noise."
anne-marie A.
edmonton, alberta
"Alex did a good job, answered my questions and was very professional"
morgan C.
spruce grove, alberta
"Arrived the same day I called and within the time they gave. Did a thorough job and gave good advice."
maureen S.
edmonton, alberta
"He was helpful & very professional"
tony M.
edmonton, alberta
micheal G.
edmonton, alberta
"Excellent service."
evie K.
edmonton, alberta
alan W.
edmonton, alberta
"josh is an excellent technician"
ryan N.
edmonton, alberta
"Tech was prompt, honest and took the time to explain items"
elaine M.
edmonton, alberta
"Knew what to do, answered my questions"
ed V.
edmonton, alberta
"Technician did everything excellent"
gerald M.
edmonton, alberta
erin K.
edmonton, alberta
"I understand the warranty is valid only with a yearly check. I'm told by ATCO that it's the same check as with a paid provider whereas ATCO doesn't charge."
deborah M.
edmonton, alberta
"Timely, professional"
lynda L.
edmonton, alberta
"Easy to book appointment; reminder & notice of arrival are all great. Technician was polite & pleasant and explained what he reviewed and if any issues. Great over all service."
danielle M.
edmonton, alberta
"Excellent service. Very knowledgeable. Went above and beyond my expectations. Sales Manager Chris Brown great to work with, no pressure and easy to talk to. The technicians that installed the furnace were very good, respectful, and it was very obvious that they cared about doing a good job."
ashley P.
edmonton, alberta
"Kassam was very helpful and polite. He was able to describe things in a easy way to understand."
clinton C.
edmonton , alberta
"fast and polite service"
allen M.
edmonton, alberta
"Thing were installed fast and professionally, no problems at all since install and appreciated the followed Covid measures while visiting our home."
erin S.
edmonton, alberta
"The technician was prompt and went through everything with our unit. Was thorough and give me options."
paolo F.
edmonton, alberta
"Very Professional - well informed and courteous."
cindy B.
edmonton, alberta
"They showed up on time, were polite and do their job installing the water heater. It works great. Took a little longer than expected but left the area very clean."
gordon S.
edmonton, alberta
"Dean was professional and provided good information and options, that helped. But he needs to pay more attention to details. For example, he recorded the date on the rental agreement as 2001/02/11 instead of the actual 2012/02/11. Plus when I asked him for the permit number he asked his assistant to give it to me but he told her it was for 7144 84 street, when the actual address is 7144 85 street."
grant W.
edmonton, alberta
"Justin was very thorough, professional and personable."
paolo F.
edmonton, alberta
"The technicians were all very polite, very knowledgeable and provided explanations for all the set up they were doing"
ken L.
edmonton, alberta
agnes L.
edmonton, alberta
""Alex" is always a treat to work with. Love his humour and his professional manner."
tamisan B.
edmonton, alberta
julie H.
edmonton, alberta
"Honest communication"
dale P.
edmonton, alberta
"Technician was early , got my furnace back on track and running ."
jon P.
edmonton, alberta
"Went out of their way to try and help me, telling me exactly what info they needed to do more."
tracy V.
edmonton, alberta
debra C.
edmonton, alberta
"Andrew was very professional and knowledgeable but I am frustrated that I have had to have you come out almost yearly for the same problem every time when it was actually the installation that is causing the problem but I have to pay every time for someone to come fix the issue which is a temporary fix."
anne marie B.
st. albert, alberta
john W.
st. albert, alberta
"Friendly service"
lorne F.
edmonton, alberta
"Just never give perfect scores."
tammy M.
edmonton, alberta
wendy P.
edmonton, alberta
"Everyone went over and beyond to help us"
dean W.
st. albert, alberta
"very knowledge able explain everthing"
barb M.
edmonton, alberta
"Ryan and Christian were very professional and friendly"
harry S.
stony plain, alberta
"Very pleasant fellow. D Solved our problem."
mike T.
edmonton, alberta
"Andrew quickly recognized the problem with our furnace and explained our options. Rhonda directed us to the best options for our furnace replacement."
kerri D.
edmonton, alberta
"Kassam is polite, professional and explains everything very well."
ruth B.
edmonton, alberta
"fast and efficient"
chantelle P.
devon, alberta
"The tech who came out was professional, got the job done.... would have given a 10 but the person who took my call tried to almost brush me off until she found out the unit was a rental from you... then magically she could book something inside of a week,"
alan G.
edmonton, alberta
"Great customer service, prompt and efficient staff. Good experience all round."
sharon M.
edmonton, alberta
"Prompt, polite and knowledgeable service"
judee D.
edmonton, alberta
"Travis did his job very well, to the best of his ability. The office called to let me know he was on his way, they even gave me his name prior to his showing up. When Travis explained the problem and that he need an installation guy to go on the roof, he unfortunately could not give me a time frame of that happening. That would have been good info. It is understandable that not every tech can go onto roofs, but nice to have a time frame of how long your going to be in the deep freeze waiting for the next tech to arrive, you know, today, tomorrow, few days time frame. Obviously they can't go on the roof in the dark, so once a certain hour comes, I knew I was going to be without a furnace for overnight, not Travis' fault. The installation guy (who called prior to comeing) came the next day and he did clear up the ice on the roof vent, not a future fix though. My house temperature got down to 13 degrees, then the next day 9 degrees, before being fixed."
myriam S.
edmonton, alberta
"Quick response and knowledgable Technicians."
susan V.
st. albert, alberta
"Nelson came to our house and proceeded to check out our remote thermostat. Upon checking it, he found that the remote thermostat wasnt communicating with the furnace the way it should have been. He fixed it for us and it has been working the way it should be."
paul S.
edmonton, alberta
"Very pleased, very professional"
john N.
edmonton, alberta
"Michael was prompt (same day service) despite the extremely cold weather and was very knowledgeable. Service was restored (temporarily) and a permanent solution was promised once weather warms up."
ronald T.
edmonton, alberta
micaela G.
edmonton, alberta
"Everything went smoothly."
maryann D.
edmonton, alberta
"Chris was knowledgeable and very nice to deal with"
dan M.
edmonton, alberta
"Chris came out quickly to address our furnace concerns and provided us with a plan for a new unit. Zacc and Jaimie arrived the next morning and promptly got to work removing the old and installing the new unit in some nasty cold weather with no complaints. We are very appreciative for their dedication to their service work. Thank you"
alex S.
edmonton, alberta
"Response time was very good. Also, Nelson was very good at communicating when he would arrive and arrived when he said he would."
agnes L.
edmonton, alberta
"Josh explained everything well. He was friendly and professional."
connie D.
edmonton, alberta
"always professional and thorough"
jim B.
edmonton, alberta
jennifer H.
edmonton, alberta
"Josh was on time, polite, knowledgeable and informative with useful information."
melanie C.
edmonton, alberta
"On time, quick and efficient, appropriately friendly, knowledgeable, pleasant person."
danni S.
edmonton, alberta
"Very friendly, helpful. Fixed two little holes, answered my questions, confirmed I was doing right with my humidifier, gave me a tip about getting a new filter next year."
virginia R.
edmonton, alberta
"Friendly , knowledgeable, knew about the existing furnace being oversized, & no longer in code."
patricia S.
edmonton, alberta
"Thermostat is not working properly, it should be replaced. Technician agreed it does not work properly as well."
bob K.
spruce grove, alberta
"When we decided to replace the furnace and hot water tank, Rhonda's response was very quick. Installation was arranged for a few days later and the boys did a professional job. Instructions were provided when needed and were very clear."
ivan E.
edmonton, alberta
"Justin was quick and efficient"
phyllis P.
edmonton, alberta
"Service person was very friendly and knew what he was talking about."
kelly S.
spruce grove, alberta
"Cant read technicians name but he was good."
vera Z.
spruce grove, alberta
"The person that came to fix my furnace was very professional and good at his job. My furnace is running very good and I am very happy with the job."
elizabeth L.
edmonton, alberta
"Nelson was excellent, he corrected the problem with our short cycling furnace then performed a full inspection and recommended replacement of our 66 year old furnace. He fully explained what was wrong and showed pictures then explained how each of the new furnaces worked and the benefits of each."
michael C.
st albert, alberta
"Sam was very good and able to fix what the previous technitions could not. We would request to have Sam back As for the previous techs only temporarily fixed our problem as for the salesman the sold us this furnace we are dissatisfied due to information we have gathered over the past year"
donna T.
edmonton, alberta
"I had agreed to get a tuneup for both of my furnaces at a cost of $372 plus GST. When the technician thought that the pressure switch might cause me a problem I was told the price would be $217 plus GST. I was not told that the switch was under warranty and that was the labor charge. I feel this is excessive since the total bill of $618 was for labor. He was here less than 2 hours. Also if he would have mentioned the part was under warranty and that is the charge to install it I would have had him leave the part and my son would have happily installed it. I also signed up for the monthly membership so will be using you for the next year at least."
wah L.
edmonton, alberta
dennis P.
edmonton, alberta
"Technician arrived on time, was courteous, and was careful/tidy."
debra R.
edmonton, alberta
"As discussed, floor drain pipe may need changing."
mignon L.
edmonton, alberta
"I had asbestos around the furnace. Had to contact my own contractor for asbestos removal and had to coordinate everything between the asbestos contractor and McKinley. As a contractor McKinley should have a database of recommended contractors for doing asbestos removal. It should have been all inclusive."
donald S.
spruce grove, alberta
"Propt service, very friendly and competent technician. Well done."
laurie M.
edmonton, alberta
richard D.
edmonton, alberta
"Right from the first telephone contact to the last person we saw, everyone was friendly, extremely helpful and professional."
sara K.
spruce grove, alberta
"Very knowledgeable and helpful."
harris W.
edmonton, alberta
"The technician explained the problem clearly to me. Then, he provided a solution and helped us get our furnace running! I It was also a very cold day, I appreciate all the work he did for us! Thank you."
catherine C.
edmonton, alberta
"Andrew explained exactly what he was doing and why"
peter W.
edmonton, alberta
"They were pleasant and knowledgeable."
maureen P.
edmonton, alberta
frank M.
edmonton, alberta
"The workers were very pleasant,polite and knowledgeable"
sandra F.
edmonton, alberta
jerry Y.
edmonton, alberta
"The technician was prompt, friendly, informative, and quickly diagnosed the problem"
christine S.
edmonton, alberta
alan G.
edmonton, alberta
"Excellent response time and good trouble shooting/resolution."
maria Z.
edmonton, alberta
lois M.
gibbons, alberta
"I wanted to know and understand all options for payment and service. I realize that the monthly payment for an extended period of time is your most popular and sought option but it cant be the only option. I still dont understand what other options and what other service plans if any, are available. The other info such as the product, installation, etc. was explained well. The technicians who came to the house were polite and did their job."
sandy al pelesey P.
edmonton, alberta
"Service Man was very thorough. Explained everything he did. Inspected and serviced furnace and changed the filter as well as checking to see the thermostat works properly and adjusted the humidity level. Very friendly and approachable as well."
denis B.
edmonton, alberta
kevin M.
edmonton, alberta
"With the cold weather and the lateness on Wed. afternoon, McKinley provided us with fast and efficient service. From the Lady on the phone, Eric who came over after hours and for Nelson who did the work the following morning. Thank you for all the"
dario R.
edmonton, alberta
"Technician was an absolute pleasure to deal with."
marshall A.
edmonton, alberta
"I was impressed with the professional work done and the care to clean up any mess.."
bill G.
morinville, alberta
"The initial call out on Tuesday, 19 January was not up to my expectations. The technician was not familiar with my furnace (York Affinity) and he spent a total of 8 hours troubleshooting, at the end of which he concluded that it was the master control board, which he replaced at a total cost of $ 1,870 plus GST. The next day, the problem with the furnace persisted and the next tech that came out diagnosed the problem in 10 minutes. At this time the estimator was called (Chris) and he gave me a price for a new furnace but only gave me back $ 1,500 plus GST for the misdiagnosis the day before. The installation of the new furnace was done on 21 January by Devin and Jamie was excellent. Very professional, very fast. And their explanation of the new furnace and thermostat was perfect. Very well done job."
amy W.
st albert, alberta
"Because I believe both the technician and the salesman mislead me to believe my furnace was on its last legs, that parts for it were becoming scarce and that it might break down during next weeks cold snap and I really needed to deal with it right away. They also touted the benefits of renting versus buying outright - pushed it quite frankly. After some internet research and a second opinion from another furnace professional I no longer trust your company at all. I had also expressly asked them if renting would be ok given that I would be selling my home in about 5 years. They told me it wouldnt be a problem. That is in complete contradictory what my research shows. I believe they tagged me as an older woman, with not much money because my house is old and in disrepair - I think they might equate people with less funds than them as simple minded and figured I was an easy mark. By the way - the other furnace professionals said it was a sturdy furnace, parts were readily available and that I had lots of time to consider when to do it (Im my case after my kids and grandkids move out and I can get my place back in order). Your team worked great together to railroad me."
perry A.
edmonton, alberta
"I was given a free filter but it was wrong size."
patricia W.
edmonton, alberta
dave P.
edmonton, alberta
"Christian was extremely professional, efficient and helpful with his knowledge and advice."
mike C.
edmonton, alberta
"Fantastic!..Great attitude, extremely knowledgeable and courteous"
tom R.
edmonton, alberta
shirley L.
edmonton, alberta
"He was very professional."
larissa C.
edmonton, alberta
"I got a call for when he would come, he came on time, and very friendly and professional"
cindy giroux G.
beaumont, alberta
"Good, efficient service provided. A couple of things to remember: 1) if parking in the driveway make sure the customer is asked whether they'll need to leave during the day; 2) are facemasks required by your techs? The two gentlemen who came to my house did not wear them."
orest S.
edmonton, alberta
sharon P.
spruce grove, alberta
"Efficient thorough service provided"
glen Y.
edmonton, alberta
"Quick response and service"
mitchell S.
edmonton, alberta
"Everyone was very professional and helpful - from the service tech with initial diagnosis, to the sales consultant, to the guys that installed the new furnace. Thanks to Alex, Dean, Devin, Zacc & Jamie."
janette M.
fort saskatchewan, alberta
len I.
edmonton, alberta
"He was good."
mike F.
st. albert, alberta
rob P.
edmonton, alberta
"Little expensive"
ken B.
edmonton, alberta
diane F.
edmonton, alberta
"He was polite, courteous & arrived on time. He went over & above to explain everything & thoroughly checked other issues. It was because of him that I purchased a membership."
gurpreet D.
edmonton, alberta
"Call was answered promptly and booking time was within couple of days"
charline D.
edmonton, alberta
"Prompt service Professional employee conduct. Repair completed during the first visit."
gary R.
spruce grove, alberta
"Overall I was extremely satisfied, just pricing model seems kind of high"
joseph A.
edmonton, alberta
"Technician was great but I am disappointed with the fact that the salesman didn't recommend the better filters when I signed up and now the cost is 100.00 more"
arlene Y.
edmonton, alberta
"I'm waiting for the documentation about the UV system that Mike recommends."
ed Y.
edmonton, alberta
elaine S.
edmonton, alberta
"He restarted our furnace"
jesse E.
st. albert, alberta
"Christian was super professional! he made sure i understood what the tune up was all about."
fred F.
edmonton, alberta
lorne H.
edmonton, alberta
donna L.
edmonton, alberta
"Alex was very personable, thorough, and informative. He provided several options and had a sales person to us within the hour to explore the option of replacing our existing furnace."
michael C.
st albert, alberta
"He was efficient and explained everything"
nafissa A.
edmonton, alberta
"He was very professional and knowledgeable."
robert M.
st. albert, alberta
"Deane did an excellent job of finding the right furnace for my apartment and the installation crew were first rate at get it installed and running in about 5 hours."
ibrahim K.
edmonton, alberta
"Kassam was very diligent and attentive to the customer's concerns and need. He want out of his way to troubleshoot our heating problem and resolved it. He also tried his best to offer us the most cost savings his company can offer."
jean-marc C.
spruce grove, alberta
loren V.
edmonton, alberta
"Quick Response(The next day) Tried to save owner money and reuse reliable parts when possible. Pressure valve was replace 2 years and was found to still be in satisfactory working order so did not replace resulting in a lower final bill."
elaine B.
fort saskatchewan, alberta
"They arrived on time. Were very nice and honest and stuck to the time frame told to us."
stewart F.
edmonton, alberta
brian F.
st. albert, alberta
"Knowlegeable"
jesser O.
edmonton, alberta
"Devin and Joe did an excellent job. They should be commended"
ingrid V.
st. albert, alberta
"The service expert was friendly, polite and adhered to proper COVID protocols. He did a tune up on my furnace and I haven't had any issues since he's been here."
shawn C.
edmonton, alberta
"Timely, efficient, explained the technology; kindness, friendly service Thanks so much Alex"
dale H.
edmonton, alberta
"The technician did what he could, but my issue is still not resolved. So I am still where I was at previously. This rating should not reflect the technician, as he tried to help."
manual R.
edmonton, alberta
"Job well done"
carita N.
edmonton, alberta
"Effective."
bob K.
spruce grove, alberta
"Very professional and courteous"
gail P.
edmonton, alberta
"Personable, friendly, informative"
gisele A.
edmonton, alberta
"Chris was very professional on time, and helpful."
don C.
edmonton, alberta
david H.
edmonton, alberta
"The technician, Zack I believe his name was, was absolutely fantastic, knowing I might get a tech like him in the future prompted the rating, he was also one of the techs sent to install our new furnace previously and though all the techs were exemplary he went above and beyond"
dennis R.
edmonton, alberta
prakash S.
edmonton, alberta
"No issues encountered. Service was on time"
maryann D.
edmonton, alberta
"Found the problem and offered solutions. We are waiting for parts and follow up."
steve C.
edmonton, alberta
"After Andrew left, I remarked that over the 14 years since the furnace was installed, McKinley service has always been done by prompt, straight shooting, courteous and friendly techs and Andrew was the latest example."
ron mary lamontagne L.
edmonton, alberta
andrew H.
edmonton, alberta
"Services was top notch and have responded to the services I need in a very timely manner."
steve C.
edmonton, alberta
"Technician was personable, on time, efficient and wore mask and gloves while in residence - would have appreciated a bit more feedback on furnace performance. Overall - pleased with the service."
gary R.
edmonton, alberta
"Very informative and pleasant"
roy K.
edmonton, alberta
"He was on time, clean and seemed to know his stuff."
brad B.
edmonton, alberta
"Both guys were very polite, respectful of our home, and professional. The only issue is that they shut the gas off at the house meter. That extinguished the pilot light in my detached garage unit heater. We all forgot to re-light it. I discovered that 72 hours later. When I went to re-light it the fan motor would not rotate. No heat now. My son then became positive for Covid so we cant get that fixed until everyone here is cleared. Had to move items that could be damaged by freezing down into the basement including 14 bundles of laminate flooring and a pressure washer."
robert W.
edmonton, alberta
dave B.
sherwood park, alberta
"Service was excellent."
tony T.
edmonton, alberta
monica M.
edmonton, alberta
"The team were prompt in arrival and took care of protecting our floors and explained the process. They were made very little disruption to the home, explained about the water being off for a while and what to expect when it was turned back on."
paul O.
spruce grove, alberta
"Courteous, respectful, masked. Detail of invoice not very clear and led to contacting service manager."
aditya K.
edmonton, alberta
"Alex was excellent. He quickly got the furnace in our extension working (it hadn't worked since it was installed). Alex was knowledgeable, helpful and friendly. His efforts were above and beyond what we had expected."
heinrich G.
edmonton, alberta
"Everything went well and Chris explained how the humidifier works. We are very happy with the installation."
connie W.
edmonton, alberta
"Mike and Matt the service technicians and they were polite, neat, efficient and very pleasant. theydid a great job!"
janet M.
edmonton, alberta
"Polite efficient service"
june G.
edmonton, alberta
"Every time I call McKinley they come right away or within 2 hours. They are kind, professional and very helpful and kind. They do a great job and I am pleased."
zhong fu F.
edmonton, alberta
ron W.
edmonton, alberta
"Very quick attention to the home need."
darlene B.
edmonton, alberta
ken H.
edmonton, alberta
catherine L.
edmonton, alberta
"Worked efficiently, followed COVID restrictions, kept us informed, didnt complain about our dogs, worked neatly."
hank soest S.
edmonton, alberta
mary-lou C.
edmonton, alberta
"I know I can count on professional and thoughtful service. Ryan is someone who has a trust building personality."
graham C.
edmonton, alberta
"problem solved very quickly and efficently"
elaine S.
edmonton, alberta
"Would have been a 10 if the tech who diagnosed the problem had the control board with him or available to collect and we didn't have to wait until the next day for someone else to come.."
todd W.
edmonton, alberta
"Technician repaired furnance at no charge and salesman recommended replacement due to age and previous service done."
jonathan S.
edmonton, alberta
steve P.
sherwood park, alberta
"The McKinley team was helpful, professional and delivered quality services on time."
morris K.
edmonton, alberta
"Service was provided in a timely manner by a competent and knowledgeable technician. He was respectful of the Covid protocols."
phil M.
edmonton, alberta
"Service technician polite and friendly. Finished service in timely fashion. Did not leave a mess. Provided summary report of services provided."
jelil B.
edmonton, alberta
"Satisfy with the work"
don W.
edmonton, alberta
"Tech knew what he was doing any questions I had he easily answered"
verna T.
edmonton, alberta
paul G.
edmonton, alberta
james D.
edmonton, alberta
"I feel secure that you will be there to help when I need help. As a senior I need that security."
roger K.
edmonton, alberta
"Fast efficient service; knowledgeable technician."
jud O.
st. albert, alberta
"Technician was great - on time and completed the inspection and service thoroughly"
debbie M.
edmonton, alberta
"Prompt, friendly service. Travis is always very thorough."
bonnie B.
edmonton, alberta
"Technician arrived during the time window previously provided, and was polite and efficient. We have a multi-year service contract, and it would have been helpful if the documentation left by the technician at the end of the call specifically indicated how many more visits we have remaining under the contract."
tony P.
edmonton, alberta
"The Tech was great and had a lot of great advise regarding our furnace. I do not want Cory your sales rep in my house ever again. 2nd time Hes been here was a total arrogant individual and I wont let him back in my house. Bullying sales techniques not my thing and when he ripped the thermostat off the wall that had a corroded battery in it tried to say I need a new one and it wont work- new batteries and some minor scrubbing by your tech all good. Cory said its $200 bucks hell put a new one one. Yes our furnace is old but we dont have a ton of money this year so trying to make it last which the tech did advise of ways to help at less the cost. I feel sorry for the techs that have to have Cory with them in the beginning. I think they represent the company much better than your sales guy."
wayne C.
edmonton, alberta
dianne B.
edmonton, alberta
joan G.
edmonton, alberta
"From the time I called inquiring about the furnace areplacement, to Chris Brown our sales Rep, to the 3 men Devin, Landaon, and Zace, everyone was helpful and professional."
kevin K.
edmonton, alberta
len C.
edmonton, alberta
david S.
edmonton, alberta
"installation done exactly as proposed"
dale K.
edmonton, alberta
"prompt, courteous, knows what he's doing and gives us great service and advice"
diana A.
edmonton, alberta
ginny A.
edmonton, alberta
"The technician was polite and punctual. I have to say I find the plus Service Plan to be confusing. If the cost for a general maintenance check up is essentially the same as your plan why offer both? And if you are offering both, Can you put together a straightforward hand out that shows all the details of both? Every year I look at this and wonder why it isn't more straight forward."
theresa C.
edmonton, alberta
"Very courteous and professional"
phil B.
edmonton, alberta
"He was friendly, knowledgeable and fast."
tina tom eppinga E.
sturgeon county, alberta
"He Did and good job, and explained everything"
garry M.
edmonton, alberta
lori H.
st.albert, alberta
"I have had Travis here a few times, and he is always very pleasant and very helpful."
bonnie B.
spruce grove, alberta
"Sam was very thorough and provided a better explanation as to what was happening with the thermostat and how it could be fixed and gave me the option to do so didn't just say it has to be this particular way. I thoroughly feel like I was having a conversation with somebody in my inner circle who was helping me out trying to fix a furnace with his honesty and knowledge it was very refreshing :)"
larry amand A.
ardrossan, alberta
"Sam is very knowledgeable and service orientated Tech."
gary B.
edmonton, alberta
"Quick & professional service!"
david C.
edmonton, alberta
don S.
edmonton, alberta
pyllis P.
edmonton, alberta
"Everything was good. The tech noticed the misspelling of my name. I see it has not been changed."
monty B.
edmonton, alberta
"The service was professional."
gwen B.
edmonton, alberta
"The service rep answered all my questions and explained the work that he was doing."
gord D.
edmonton, alberta
"Thorough and on time"
alison P.
edmonton, alberta
"Were going to have to spend a lot of money to fix a small issue."
harold P.
edmonton, alberta
"He was very friendly, informative and thorough. He used his lunch time to read up on the humidifier and subsequently fixed it without further costs to me! Excellent client Service atattitude!"
leonard E.
edmonton, alberta
cathy T.
edmonton, alberta
"The technician arrived on time, He was very personable, informative and completed the work work very competently. He was careful to address the COVID-19 safety policies."
mike K.
edmonton, alberta
"Courteous, informative"
jennifer M.
edmonton, alberta
"Service was good, technician friendly"
ian L.
edmonton, alberta
"workers informed me of what was to br done"
robert C.
edmonton, alberta
"Installers did excellent work - neat, precise, on time"
joy M.
edmonton, alberta
"Ryan completed the servicing quickly and explained in detail what he had done. I appreciated that he entered my home complete with PPE."
john E.
edmonton, alberta
"No one gets a 10. There is always room for improvement."
rakel B.
edmonton, alberta
"I was very impressed by your technician Ryan.He was professional and courteous.He did a good job with the furnace tuneup and installation of new filters."
lisa M.
edmonton, alberta
jennifer H.
edmonton, alberta
"Very professional, friendly, patient and knowledgeable"
patricia G.
sherwood park, alberta
"He was polite, timely, pleasant and tidy."
ivan T.
edmonton, alberta
"Punctual, efficient, answered all my questions."
daryl S.
edmonton, alberta
"The Tech explained many things about my furnace and water heater."
richard S.
edmonton, alberta
"Ryan was very polite, personable, and professional and explained what he had done in easy to understand terms. He listened well (my husband's comment) and we both very much appreciated that he connected/re-set our humidifier system and hose - not necessarily part of the furnace call. We also appreciated that he wore a mask even though we were a bit pre-occupied with other things and didn't get around to putting on masks ourselves."
janet F.
edmonton, alberta
kelvin M.
edmonton, alberta
"No issues reported by tenants. Technician was polite and informative"
lidia W.
edmonton, alberta
"your technician was pleasant & professional. He explained what he did and what i need to be aware of for the future. The only reason I didn't give a 10 was becuase my appointment was "lost" and i called the day of service to find out what was happening and was told I am not booked. Your receptionist was a problem solver and got a tech out asap so i didn't have to book off anothr 1/2 day of vacation to get this looked after. Also your website wasn't working property, i am resubmitting my comments a second time today. there was an error msg."
pat M.
edmonton, alberta
"Ryan was very friendly and knowledgeable. This is the second time he's been to my home and I would welcome him back again."
mark D.
edmonton,, alberta
"To date I have never had anything but exceptional service from Mckinley."
bea K.
edmonton, alberta
"He was very knowledgeable and went up and beyond of the regular service call. I was very appreciative for all the work and testing he did on my furnace."
terry S.
edmonton, alberta
"Solved the problem."
jackie A.
edmonton, alberta
peter M.
edmonton, alberta
"Clear about what was required, done, and needed to be done. Cared for my home and expressed interest."
doug C.
edmonton, alberta
"Devin and Zacc did an awesome installation. They were timely and very professional. Very satisfied"
sheetal S.
edmonton, alberta
"On time, informative, clean, friendly"
greg A.
edmonton, alberta
georgia S.
edmonton, alberta
"Prompt and good communication"
nancy K.
fort saskatchewan, alberta
"Quick response. Helpful and knowledgable tech. Stands by their product and warranties. Excellent service!!"
jim H.
edmonton, alberta
lynne K.
edmonton, alberta
"Prompt, properly masked, kept safe distance, answered questions accurately and promptly"
jeanne C.
st. albert, alberta
hazel H.
devon, alberta
"Pleasant guy"
debra L.
morinville, alberta
"Tech was great, and explained everything."
hiske G.
edmonton, alberta
"Very pleased with the service call: a good start of Fall and reassuring to have a service membership for the year"
david V.
edmonton, alberta
"Ryan seemed very informative, was very polite and respectful."
mike P.
edmonton, alberta
"Sent a tech and sales guy. Stood there watched the furnace for a bit. Told me I needed a new one and walked out giving me a bill for $140 bucks."
patrick D.
edmonton, alberta
"Good conversation"
anne A.
edmonton, alberta
"You have done a great job"
harry S.
stony plain, alberta
"We were satisfied all round. In"
debbie M.
edmonton, alberta
helen W.
edmonton, alberta
"Ryan was very professional and thorough."
audrey L.
edmonton, alberta
"All representatives were professional in their demeanor and got the job done. Although we did need Nelson's help after hours to complete the installation of the air conditioning unit."
carl W.
edmonton, alberta
gary J.
edmonton, alberta
"Fast, friendly, professional service."
keri O.
edmonton, alberta
"Christian was very professional, polite and knowledgeable. He took the time to explain everything in detail but yet in a way I understood. I have always been so impressed with your technicians."
sophia K.
edmonton, alberta
"Technician was professional, respectful and polite. Did great job as always."
lisa A.
edmonton, alberta
"Alex was friendly and thorough and provided sound advice."
peter W.
edmonton, alberta
michelle J.
edmonton, alberta
"There on time, worked solid and let me know when done and what they did"
diana P.
edmonton, alberta
amar B.
edmonton, alberta
arek S.
edmonton, alberta
"Everything was absolutely perfect. I am so impressed by absolutely every step taken by your company."
tasha K.
edmonton, alberta
edmund C.
edmonton, alberta
"Josh was friendly, relaxed and personable. Half the stress of calling someone in to fix an issue is whether you can trust the person to provide the right advice and opinion. Places I've dealt with has used fear to upsell or make unnecessary fixes. I've used McKinley for a few years now and consistently the person that has arrived has been personable."
robert P.
edmonton, alberta
"The technician was on time, very polite and efficient."
steve G.
edmonton, alberta
"Ryan was very polite and knowledgeable."
frankie L.
edmonton, alberta
"Smooth"
rick K.
edmonton, alberta
karen H.
edmonton, alberta
"Helpful. quick on time"
debbie S.
edmonton, alberta
"We had major problems with our furnace they had to come out 5 times. Chris did everything he could and the problem kept resurfacing. He was kind understanding and went above and beyond for us. This was a reassuring nightmare and he made it go smoothly with out fees that we cant afford right not. So appreciate him and his expertise."
simon S.
edmonton, alberta
"The service person was professional, friendly and efficient, he had followed all COVID protocol. We are very please."
janet F.
edmonton, alberta
"Chris was on time, was very thorough with his inspection of our garage furnace and gave useful advice."
frank M.
edmonton, alberta
irene M.
edmonton, alberta
"Workmanship and Personality"
bill S.
edmonton, alberta
"the Technican was very pleasant knowledgable and provided solutions to my problem. He was a little early but it wasn't a problem"
jeffrey S.
st. albert, alberta
linda L.
spruce grove, alberta
dr zhang Z.
edmonton, alberta
"Andrew D provided exemplary customer service and completed the job as required."
lynn M.
sturgeon county, alberta
"Knowledgeable and courteous"
stephen S.
edmonton, alberta
"Ryan did a very thorough job in servicing our AC unit today. He was very courteous, professional, and respectful. We appreciate his understanding in our Covid concerns as well. Thank you Ryan!!"
penny S.
edmonton, alberta
"The technician was polite, on time, and explained everything that he did and found"
john F.
edmonton, alberta
"Tech is spectacular- hes been a regular & always goes above and beyond to ensure value is there Call takers not so much ... like Im a pain when I call, couldnt fit me in for a day, but instead of booking me for next available appointment & putting me on cancel list, they just put me on cancel list only ... if I had not called back after no cancellations to request again Id still be waiting !!!"
christopher C.
edmonton, alberta
"John answered all my questions and did his best to suppress the rattling noise in the AC."
dale H.
st.albert, alberta
"Technician was on time, actually early, kept me informed what he was doing, fixed the problem and gave me some tips."
fred B.
edmonton, alberta
"Knowledgeable And efficient I thought that since McKinley did the furnace installation, that they should be on hand for the technical inspection and any shortcoming , if found-corrected ."
brian F.
edmonton, alberta
tim L.
edmonton, alberta
"Ryan did a very good job and provided very good advice to us."
tony P.
edmonton, alberta
"Josh did a great job and explained everything that he was going to do. He diagnosed the problem very quickly and after picking up the part got the job done in no time."
frank T.
edmonton, alberta
"Technician identified problem and provided solution promptly. He was clearly knowledgeable and experienced. He also pointed out that our furnace may require replacement in the next year or two."
james D.
edmonton, alberta
arlene Y.
edmonton, alberta
karen H.
st. albert, alberta
carlos T.
edmonton, alberta
"The team was very professional and responsive to my unit breakdown with great customer service."
mike S.
edmonton, alberta
"Quick, thorough and a good assessment."
ken R.
edmonton, alberta
"Travis has been here before, hes a knowledgable dude, friendly, has always got the jobs done and explains."
robert K.
edmonton, alberta
ken K.
edmonton, alberta
"Respectful, updated me as he worked and showed me what he was doing."
sandra S.
fort saskatchewan, alberta
"We called McKinley in the morning and Travis came out in the afternoon. He was very professional and he showed my husband how to clean the motor in the AC. Not only did he sc hedule a time to return the next day with the required parts, but we received a phone call , from McKinley, to tell us he was on the way and then another phone call when he was detained. That was very much appreciated. Travis wasted no time to repair our AC and it is now working perfectly. Stellar service!!"
winnie J.
edmonton, alberta
"Chris provided exellent service in coordinating the same day install of the hot water tank I had my grandchilderen over and not hot water. the installers Matt and Joe where professional in installing removing and clean up of the hot water tank"
audrey L.
st. albert, alberta
"Respectful, efficient, used covid protective practices"
steve & lillian W.
edmonton, alberta
"The service man was very polite. He took the time to answer all my questions. He showed me how to use the thermostat properly. He has a lot of patience with me as I am not very good at these new devices. After taking me through all the procedure, not once, but TWICE. I think I understand how to change the temperature. I can't thank him enough."
janine B.
stony plain, alberta
"Excellent service and advice, starting with Chris and carrying on with technicians Daryle and Joe for our furnace and hot water tank replacement. The supplied hot water tank was defective out of the box but a new one was installed the next morning by Freddy and Mel. Very impressed with the entire purchase and service."
john K.
edmonton, alberta
"Called today at 1130 in the A M for service of A C unit,they were they at 100 pm and finished at 2 pm,Thank you Nelson Walker and Mckinley for the Great service and Speedy response"
karen M.
edmonton, alberta
carmen M.
sherwood park, alberta
"McKinley calls me up annually to tell me it's time for my yearly maintenance and they were out in 4 days and everything was smooth and pleasant."
shirley C.
edmonton, alberta
leona K.
parkland county, alberta
"Because Im a satisfied customer"
mark J.
edmonton, alberta
"friendly and knowledgeable technician"
jeanette F.
edmonton, alberta
"He was prompt, polite and knew his job"
valdis G.
edmonton, alberta
"Ryan was very personable and explained what he was doing, so I learned a little about how my furnace works."
geoff A.
spruce grove, alberta
"The technician came as arranged, on time, and completed the job."
susan F.
edmonton, alberta
shawn P.
edmonton, alberta
"The tech was very thorough and helpful"
linda T.
edmonton, alberta
"Justin was very polite and efficient Did the service quickly and ensured that I did not have any questions"
cathy T.
edmonton, alberta
"The techn