McKinley Heating Service Experts Reviews

"It was extremely frustrating as my appointment was made weeks in advance and was for 10-12 noon. I waited until close to 11 and then called the main office as no one had shown up and know call. I got the run around with 3 separate calls back to me and was told the service person had been delayed and could he/she come from 4-6 pm. This was very inconvenient as I had already changed some plans but as there wasnt any other time when I could be available I accepted the appointment. I also asked that no one call me between 1:15-2:15 as I was in a class but sure enough I got a call but didnt answer as I couldnt. So at close to 5 when, again, no one showed I called again and was told to service person would call me. Fortunately he rang my entrance number shortly afterwards. I was told the service would take 2 hours but he was done in about a half hour or so. He was professional enough and respectful in taking off his shoes. I did find it a little odd though that he didnt carry a ladder of some sort coming into an apartment condo building and luckily for us both I had a step stool."

"Technician was great. Booking system over the last 3 years is awful. I book Hassan every year and wait longer to have him attend, and every year for the past 3 that appt. is changed and another tech is assigned. Very disheartining."

"Good service"

"Josh was on time, professional, knowledgable (I had lots of questions as usual) and courteous"

"Great friendly service tech, very personable."

"The technicians are always friendly yet professional. Always explains what they did."

"Ryan was knowledgeable,polite and professional"

"Technician was cheerful and polite. He was able to complete the service with no problems and tidied up after."

"Was very professional . Furnace to be installed May 31, so the rest of survey all 5s until after installation."

"Ryan was very good and answered any questions I had"

"Brian arrived on time and was very thorough with the service."

"Very pleasant and efficient"

"very professional knowledgeable service."

"Professional and pleasant"

"On time Excellent service - know what they are doing"

"In the past, I have been pleased and have recommended your organization. However, the last experience was offputting. I will say that Amber (in the admin office) was fantastic, and very accommodating. However, this particular "service expert" (Ryan) is not welcome in my home again."

"The rating would be higher but I was disappointed with the response when I asked to level the air conditioner. I was told it would need to be disconnected and the cost would be significant. I don't think this is the case."

"They did a a very good job explaining the AC operations."

"The technician did not show at the booked 2 hours time window and did not even bother to call. Just re-booked it on the next day! How convenient, while I took the day off just to be home on the scheduled day."

"I was delighted by Brian's knowledge, expertise, and depth of detail provided as part of the answer to questions. An exemplary service. Thank you."

"The Service technician was very courteous, professional, and completed the work required in a timely and professional manner."

"Quick to respond. Intelligent person who took our call and advised us of options. Knew her product. We accepted quote and team was at my home within 2 hours. Great service. And efficient too."

"excellent service representative"

"I expected the maintenance report to be send to me by post and it hasnt been."

"They were able to identify a duct problem that is causing our ac to freeze up. They are working with us to solve the problem."

"Very good explanation for everything she was dining..what needed our attention. Polite helpful."

"Technicians were prompt, polite and completed the service in a professional manner."

"Professional and friendly attitude"

"Ryan was very thorough while troubleshooting my AC charge problem. Explained very clearly what he was seeing and provided reasonable options for repair. Very detailed in his approach. Pleasure to deal with."

"Quick, courteous and did what they said they would do."

"Prompt knowledge friendly highly recommend"

"I am always confident that the servie I get is first class. Travis has provided excellent maintenane and advice on the pros and cons olf buying a new firnace. The installers Nathan and Jordan were excellent.; They left the job site spotless. Thank you to all."

"Brad showed up at my house mid-morning when I had a planned window between noon and 4. Bonus already. Brad was courteous, quick to diagnose the problem and to fix it. He provided extra pointed and relevant info for future reference."

"Very helpful. good work. repsonses to quesions. one of the best we have had"

"Good service. Technician had been here before"

"The person that gave us the quote and the installers were very knowledgeable and friendly."

"Good service"

"Well, the job was ultimately completed but it took more than 2 days and required 4 visits, when it was planned to take one cay to complete."

"Tech was very good to deal with. He was helpful with some of questions I had."

"Josh and Rob were great!! Another good experience from McKinley"

"Excellent, everything from sales and installation. Knowledgeable in rebates, energy efficiency, proper sizing of furnace and air conditioning systems. As owner, I appreciated the inclusion of all required city permits. Technicians took the time to go through the installation process. the risk of the chimney sizing and the consequence of requiring a new hot water heater which I became aware of. I was glad that they were able to install the new tank the very next day. Technicians were thorough in going over the operation of the equipment including the new programable thermostat."

"Great experience"

"Ok"

"Ryan, was very professional and, answered all the questions I had. He is really an asset to your company."

"Great service"

"The service department provides excellent service. Mike and Kyle were both friendly, efficient and do their jobs will. I especially appreciated Mike's attention to my problem and his quick response."

"Very professional"

"arrived on time, courteous, explained results"

"Loni was so friendly and took great care in ensuring everything was looked over and she explained what her plan was"

"Techs are fine, but admin is a mess. Dealt with Rob's Albertan for years, but cancelled with them due to constant appointment issues, and made up excuses. Didn't realize McKinley was same company when scheduled appt, until scheduled appt was screwed up, and admin told me a used wrong number to schedule....until the same person I spoke to realized they were the one I spoke to originally. I will take the free tune up, but the consistent errors is why I can never recommend."

"Your technician didn't know any repair just want sell new furnace! You said the heat exchanger failed but I try 3rd party found the heat exchanger is working well. cost me $263.55 but didn't do any repair!"

"Worked through a small issue and then continued working together to do some problem solving. Some of the best customer service I have received from any company in any field!"

"Air conditioning was serviced"

"Alex was great with us. Patient with my elderly Mom. Showed us how to set the inside wall mount with a feature we didn't even know was there."

"Excellent attentive service. Anwsered questions well"

"Technician was polite and helpful. Tidy."

"Service was great, helpful, and on time"

"Very thorough and explained everything as they completed the work"

"Josh provides exceptional service. He gets everything done quickly. He answers all the questions."

"Reliable service. Knowledgeable techs."

"My furnace was installed on May 4. The installers were proffessional and knowledgable. I was consulted on issues and kept informed. They were maticulous and cleaned up the area before they left. I was given a briefing on what they did and the furnace operation.."

"Great"

"Efficient, pleasant"

"Kyle's professional knowledge and persistence located the problem part and he quickly completed the necessary repair. Cudos to McKinley for handling the warranty coverage. Overall a 10 of 10 experience."

"Tech that came out to perform the HVAC system service was quick and thorough."

"Service was great and timely however there was some confusion with the techs and work they were supposed to do (initially came for furnace but it was A/C service I requested). That being said they had all the tools and made quick work of the service."

"Kassam and Sheila Bruce are amazing representatives of your company"

"previously replied"

"Thought they were thorough upon the tuneup and did not pressure me"

"Kyle was courteous, informative & very competent at his job. Also Sonya Wong was instrumental in getting my appointment corrected & then calling to see if I wanted to get in earlier because of a cancellation.."

"very professional, prompt and polite."

"Sales Rep. was honest, explained the various options, advantages/disadvantages of each, pricing options and follow-up service. The installation went well."

"Fredie and Mel did a terrific job with the installation."

"The service technician was clear and informative in diagnosing the problem and providing me with alternatives."

"Efficient Service. Friendly Technician"

"Stephen was great. He took the time to explain everything and got the job done on the same day even though he had to go back for the part that needed replacing."

"Showed up on time. Knowledgeable and answered questions"

"Nice knowledgeable person was here when they said and got to work."

"Technician was knowledgeable and extremely helpful!"

"Service is outstnding. The tehnician was very professional and knowledgeable. He diagnosed The problrm with my furnace and kept me informed. I value his advice and will continue to ask for this techicisn ."

"The customer service is great - from the office staff to the tech - they give many options for appt times , provide reminders and the tech calls when on the way to my house . The issue with my furnace what taken care of and diagnostic/ recommendations provided. I never feel pressure to buy new products , unlike some other companies."

"He was informative, respectful to my property and did not rush. Very honest and trustworthy. I am very fussy and he meet all the expectations. Would prefer him to my house if I needed service going forward!!"

"Excellent service and a great service tech"

"First disappointed my first scheduled appointment was lost in your system. Makeup was provided very quick and the Rec Alix was very professional. Thank you for the free check up."

"Tech. was very personable and explained issues well."

"Very smooth and knowledgeable man, great work."

"Friendly and informative"

"Ryan, your technician; was very polite and professional; I would definitely request him again."

"Vince and Steve were wonderful, polite and very professional. Excellent"

"Service tech was very very good"

"He is respectful , patient, trusting and very knowledgeable."

"Representatives were personable, seemed knowledgeable, and helpful."

"Travis was great and he answered all my questions."

"Extremely knowledgeable technicians who always get the issue corrected the first time."

"Fast response. Problem fixed promptly. No charge."

"Very friendly and knowledgeable"

"Technician very knowledgeable and repairs completed right the first time."

"Dean arrived promptly, acted professionally and answered all our questions"

"I found that the person that came here to be very helpful. He was very professional, friendly and answer any questions that we may have had."

"Evan is excellent. very helpful, informative and a pleasure to deal with. one of best people that have helped us on anything with the house."

"technician was very knowledgeable and courteous."

"Travis was excellent. Explained everything"

"Brad was super competent! Very considerate, knowledgeable, polite, and friendly. McKinley has provided us with great products and services for our heating, cooling, and water systems in our home for many years."

"Even though the technician tested the furnace to ensure it is working properly, he did not find what caused the issue."

"The salesman who came for our quote was lovely, and knowledgable!"

"The service technician arrived during the allotted time. He was friendly and knowledgeable. Explained all the steps he took to service my furnace and probptly replaced the necessary part."

"The water heater failed on Friday. We received an immediate evaluation the same day. Problem solved with new water heater and additional softener the following Monday. Thats service. We are a happy family."

"From the beginning I was treated with the greatest of service and would highly remmend your company to anyone. From the person who answered my call,, Evan, Steve and Shawn . Regards, Jim Drummond."

"Evan our technician was knowledgeable and provided excellent service and repaired our humidifier"

"Very prompt and efficient service. I was impressed with Steve. He was very good about explaining what he had done and advising of the various plans you offer. I will have to have more information regarding these plans before committing."

"The technician arrived on time. He was thorough and quick. He was able to answer my questions."

"the Technician was very knowledgeable, very efficient and very polite."

"Sales representative was very busy dont even have time to wait for 5 minutes."

"Good response and service when your furnace is not working. Please tell Josh I am not on Facebook or Google to comment on his work, I am doing it here. Good job done, Josh."

"Friendly, efficient service"

"Efficient, prompt, personable service"

"Punctual, Efficient, friendly, courteous"

"Excellent service & always friendly."

"We requested a quote for installation of a cooling system. Mr. Shwan harrison called to inform me that he will arrive late. When he came, I informed him that the annual maintenance service was done recently. He was busy with our furnace for a while, maybe about 20 minutes and he did not give me an explanation what he was doing and why he needed to work on furnace to give a quote. These are the price range I got: $ 19350 for Carrier 24VN6-048 (modulating, 24 SEER) and $ 8939 for Carrier 24SPA6 (single stage 16 SEER). Since he left, our furnace has changed. It is a bit louder than usual and working almost non-stop. It has never been like this since installation in Dec 2018. I appreciate it if another service provider comes and takes a look. Thank you."

"Excellent customer service and prompt response. Kelly was amazing on setting up the technician to see me that evening. Kyle was polite and courteous."

"We have used them for years and have been very pleased with their service and technicians"

"We have been long term customers of McKinley Heating and have always been completely satisfied with the services received. Technians are professional, friendly and offer excellent service and advice."

"Prompt & efficient"

"Good work, timely."

"Technicians arrive promptly, office reconfirms appointments, service is excellent"

"Very efficient work, answered all questions, very professional, get an actual person on the phone"

"general competence"

"Great service"

"We have been a customer of McKinley for twenty twenty five years!"

"pleased with service"

"Efficient and friendly"

"Quietly do their work keep client informed."

"The technician was very knowledgeable and polite."

"Just great service Very professional"

"Technicians were not able to answer all the questions that I had, and did not offer to get help from more qualified personnel. I also found their prices expensive for some of their services"

"McKinley has never "let me down" in over 20 years of serving our family's multiple homes."

"So far the service has been great."

"polite and knowledgeable technician"

"The sales and service people have always been helpful when dealing with my furnace and water heater."

"Technicians are very friendly, competent, take time to listen and fix the problem."

"Fast and good service."

"Josh always provides great patient service. The vibration just prior to ignition is still present [only when summer fan is on and the air coming from vents is cool prior to ignition]. However, Josh assured me that he would consult with Lennox to see if they have a solution to eliminate the vibration."

"good customer service, knowledgeable friendly technician. Low monthly payment service plan."

"Prompt, responsive to needs, efficient, knowledgeable, good communication, and professional in approach."

"Good service backed by plan"

"excellent service"

"Josh and Brad did a great job. They knew exactly what was wrong with the system and were very friendly."

"Alex was our serviceman, and I was very confident in his assessment and follow through. We have had no problems surface during the past six days; so I'm hoping for a near future of no issues or more cost."

"Our servicing of our furnace was not done in the fall, and we're still unable to change the date/time on our thermostat despite 2 techs trying to fix it."

"On time, takes time to explain things, no pressure to buy things"

"Friendly courteous service"

"Fast quality service."

"the service techs are really good and deal with the junk we get today very well"

"The serviceman was very nice and very efficient"

"I've been using Mckinley for years and the service has always been good."

"Weve never had bad service whenever weve had McKinley to our home."

"McKinleys good reputation."

"Great service"

"very prompt service. The two installers, Fredie & Melchor were very efficient and helpful."

"Work was completed quickly and satisfactory."

"Long term customer with regular maintenance contracts which we have not been able to access in a timely fashion 2 years in a row."

"Vince, Tanner and Dean made this purchase and installation easy."

"They are very professional and relaiable"

"Service from McKinley has always been good. This week was no exception."

"Service is always great!"

"Friendly knowledgeable and took the time to answer questions"

"Melanie at the contact point and Justin fixing our heating problem are both personable, professional & effective. McKinley would be my first call for any future needs for heating and air conditioning. Thank you."

"While we were pleased with the time and work done, a little frustrated with billing information."

"Friendly"

"Efficient, friendly service from Ryan. He was very willing to explain the processes and answer questions."

"excellent service, knowledgeable technicians."

"Friendly, knowledgeable, approachable"

"The person who took my call was helpful and reassuring. The technician was great. Fixed the problem quickly and explained everything."

"Feel like they do good work"

"Always turn up on time, knowledgeable technicians, polite and efficient."

"Being able to rent and not having to worry about maintaining it because you look after that."

"The technician who came to our home, Ryan, is very friendly and knowledgeable, and he did a great job of cleaning and inspecting our furnace."

"Professional. Knowledgeable. Clean. Polite. Respectful. Good communication."

"Service man arrived on time and worked efficiently."

"Prompt attention; appropriate explanations; installation personnel who are technically knowledgeable, polite and good communicators; equipment which (I expect) will be fully competent and capable of filling my home's requirements."

"Ryan was excellent"

"Great service. Friendly, knowledgeable staff."

"Service has been excellent, above and beyond."

"hinest, on time and efficient"

"ON time, quick efficient. Did not try to oversell. Did their job well."

"First hot water tank was faulty. Second one installed the next day, with an apology. Crew stayed and monitored tank heating to ensure integrity of unit."

"Nobody ever asks"

"I dont do recommends often"

"the technicians including the sales consultant Chris were very friendly , reliable and knowlegeable in their expertise. The job was done in no time. My husband and i felt comfortable with them around our house. They cleaned up after their job was done. Now we are enjoying the heat in our house and very relieved knowing that we czn call for your support and assistance when needed."

"Weve always had professional service!"

"Very friendly, helpful and was easily able to fix my furnace"

"Ryan is hospitable professional and always excellent in explaining processes and answers any question I have"

"knowledgeable technicians"

"They were friendly, explained the problem and what could be done about it."

"Chris is very polite, knowledgeable and friendly."

"Reliable"

"Friendly, problem-solver. Thorough service. Apologized for being a few minutes late- gave reasonable reason."

"Because when I asked for something you are really expensive And no choose I purchase my fournaise from you"

"Excellent, respectful, cheerful and thorough sevice."

"Very professional"

"Very reliable. Congenial service people"

"McKinley provided exceptional after hours service. Please email me a copy of the bill. Thanks."

"Knowledgable service people, quick response to requested emergency service"

"They rarely work evenings or weekends. Difficult to get serviced for people who work regular 8-5 not from home. However they did a professional job installing and included 1 free maintenance."

"Quality service and friendly staff."

"There is a discrepancy between your assessment of the upstairs furnace and that of Acclaim. Obviously I need to hire an objective third party to get at the truth, an added expense that is irritating."

"we have always gone with McKinley heating. They have always taken good care of us."

"Yes, but the products are really expensive"

"Always satisfied with the service"

"Reliable, answered questions honestly"

"The service that we have received is exceptional."

"Your installers and maintenance chap were very good."

"in the last couple of years we have recommended your service of supplying furnaces to 5 different households and Mckinley looked after all their requests furnaces and air conditioners."

"It was all good."

"The service was very positive."

"Very Friendly Technician and Sales Person. Respectful of my house, and what i needed. Alex answered all my technical questions confidently and clearly."

"Courtesy and great service"

"Great service fast and great advise"

"Immediate service to my home"

"Where do I start called them out to repair furnace (noisy draft motor). Was told no parts available with no ETA, thought it was strange that the salesperson showed up at the same time, said the only option was a replacement furnace. I found and ordered the part myself and installed it. So basically I was charged $125 for a sales call. Also the tech didnt properly close the storm door when he left on an extremely windy day and the door swung open and destroyed the door closer and cracked the door jamb."

"Service provided by Installers Vince, Tanner and Gabriel was professional, friendly and seamless. Install looks better than I couldve imagined and installers were very knowledgeable and helpful."

"They were lacking in cleaning up debris. I have a dog run , they were venting the furnace out that side of my house. I asked them to please make sure everything was cleaned up. I found wood , screws , rubber, and worst of all cut up pieces of flashing. I expressed how important it was as the dog could be harmed. I found wood, more flashing in front of my door. Very disappointed with the outside clean up. I asked them to make sure nothing would cut my dogs feet. Good thing I looked before letting the dog out."

"The technician was knowledgeable and shared some great tips."

"The service McKinley provides is excellent. Your service team is friendly and helpful; a pleasure to deal with."

"I just never put higher ratings"

"Prompt, courteous, tidy. Good explanation of the work done."

"Polite, efficient technicians"

"very efficient, explained what he was going to do, solved the problem"

"Excellent technicians but Ultimate Labour Protection Plan is a scam."

"very professional"

"Starting with Rhonda to Nathan and Jordan dealing with McKinley was a great experience. Very professional interaction in total."

"Tech was on time and knew his stuff"

"The person that did the work was very good and professinal."

"The service is what is expected."

"Launi is very professional and friendly too."

"the service they gave us was quick, friendly, honest. They were not pushy to take the additional service coverage"

"Great prompt service"

"The tec was able to resolve the issue promptly."

"I have always found the staff to be punctual, professional and courteous"

"Prompt, friendly, reasonable rates."

"Very friendly and professional"

"Your customer service is always great, and every technician who has ever assisted us has been great. No complaints."

"Friendly, helpful, knowledgeable"

"Prompt service"

"Every time I have had to contact Mckinley for service, I have always received prompt courteous service."

"Work is done well."

"Josh is fantastic"

"Pleasant Efficient"

"Technician are always on time and know what they are doing."

"the technicians are always pleasant and solve any issues in a very good manner"

"Efficient. On time. Knowledgeable."

"Knowledgeable service techs"

"Prompt reply to request, friendly service, and fixed the problem quickly"

"The technician was friendly and handled our issue with expertise and promptness."

"Able to get a technician in quickly and fix the issue."

"The technician was prompt friendly informative and kept me in the loop regarding what need doing and what he did"