McKinley Heating Service Experts Reviews

"I had a lot of hassles with the initial installation of the new furnace that definitely could have been avoided with more experienced installers. However, the last visit was fine."

"I was able to have the job requested done the same day I called the office. Staff very helpful."

"Rapid response"

"Service Tech explained what he was going to do to help resolve what appears to be an air flow issue"

"Friendly, knowledgeable and able to quickly identify the issue."

"Friendly people, reasonable prices and decent service."

"Ryan is an extraordinary representative of your company!"

"I called to have someone come and look at my furnace. I was quoted $125.00 plis gst. When they arrived ( service technician and sales rep) they got right into telling my furnace needed replacing and turned off my furnace. When I asked why they did that they said for safety reasons. I asked them to turn it in and they refused as they said it was unsafe, and when I asked to proof that there was any gases coming out that could be harmful they could not do that. I said that the furnace needs to be in as it is still winter and they said they could drop off a few heaters. When the technician wanted to get paid I was charged double the quote and when I asked why the technician said it was $125.00 for him to show up and the rest was for him looking at my furnace. I have since found another company that offered a free quote and a lot less money for the same things Mckinley was trying to offer me. They walked me through the whole process of what would need to be done. I felt very pressured by the sales rep and made me feel very uncomfortable about how he referred to my equipment.And how the best deal would be to replace it all (furnace hot water tank and my ac unit) and of course the most expensive. I would not recommend this company I would recommend you shop around and dont feel like you have to go with them. As they quoted me one price and charged me double."

"Alex looked at our steam humidifier and found a potential problem that i was able to follow up on and correct"

"prompt, courteous, knowledgeable"

"Their response time was awesome, they had a technician out within a few hours. Steven was our technician and was totally transparent with what needed to happen. He had a contact for Shawn (sales) who came within the hour to discuss our options. We had booked our appt at that time and Nathan and Jordan came on time and were great! everyone was efficient and didn't bother burdening us with excess info or needless sales. we are impressed and would highly recommend your company."

"I do not want to be pushy."

"Great people, professional service. The only disappointment is scheduling my annual checkup. I pay monthly for the service plan and normally service in Nov - Dec. When I called in this year I had to wait until Jan 24. Service Plan customers should automatically have an appointment for the next year, not having to call in."

"Good service from friendly, knowledgeable folks!"

"All kinds of problems from installation inspection issues to missed maintenance dates, emergency calls not following up, etc."

"Always prompt to arrive, fix the problem quickly and explain the problem."

"Professional, on time, knowledgeable"

"Technician was courteous and knowledgeable. Very professional."

"Steve seemed to be very thorough and reassuring."

"The service technician was very efficient & courteous. Booking an appointment however was not ideal - not because staff were unfriendly but because of the no late weekday or no-weekend availability. This required me to take an unpaid day off to get the pre-paid maintenance service completed before it expires."

"Fast service on a cold day"

"Sam is the BEST HVAC tech"

"The service was prompt, the technicians polite, thorough, and explained everything well."

"We were very happy with Ryan and the set up of our remote thermostat he did for us!"

"prompt attention"

"We are very pleased with the speedy response time to our furnace issues. The service technician Josh was one of the best technicians Ive encountered in a long time. He was very efficient and offered me some good service tips. My experience from McKinley right from the beginning of the phone call was a A+"

"The level of professionalism in the service Ryan provides is unsurpassed."

"Dealing with McKinley for a longtime. Great service and product!!!"

"When I called McKinley early Monday morning, my call was answered quickly and the customer service representative was so kind and understood the urgency. The technician arrived right away to take a look at my furnace and he spent the time to explain the situation to me. I very much appreciate the amazing service I received. Thanks again!"

"Excellent equipment and service."

"prompt service"

"Service was timely and professional"

"Service has always been excellent and we're happy with our furnace. The only reason I didn't give a 10 is because I found the online booking service didn't work well this year."

"Good knowledgeable techs"

"Work was timely, installers were neat and respectful. We have cats which are indoor animal. Ask they watch for them which they were careful to do.Vince installed the other furnace last year and our experience was the same."

"Technician was very professional, knew his job and explained everything in plain language"

"Was punctual, fixed the problem quickly."

"Very honest and efficient, I didn't feel pressured to purchase anything."

"service was great, and the men who came were very nice, respectful, professional, friendly. I really liked the red carpet, shows so much respect to my home. They did an awesome job, worked hard, we are very happy with the new furnace"

"On time dependable service"

"Hassle free service."

"Always have offered quick reliable service, and great technicians."

"Quality"

"Tech was on time. Very knowledgeable and pleasant."

"Our sale consultant Shawn was excellent, he went though our options for replacing our aging furnace along with AC & hot water tank. We decided to replace all, He reviewed the benefits of McKinley's advantage program. The service technician's that did the install were exceptional. The were polite, went through steps for install to answer any of our questions, ensured our work area was left as was prior to install & entire install was done professionally. Would recommend McKinley to anyone wanting exceptional service & product!"

"Used to be good company no good for last 5 years Technician Sam was good"

"The technician was very knowledgeable, he did the check of the furnace with no problems and in a timely manner."

"I had Steve come out and inspect the furnace. Chris explained what would be done and cost . Nathan and Jordan came and did the work. They were all friendly and informative and answered all my questions."

"technicians seem to vary in experience, knowledge and thoroughness of furnace, humidifier and thermostat inspection and explanation--generally pleased."

"Excellent service"

"Professional, on time and respected the site, project and us as a customer"

"friendly and patient"

"Very good service and prompt response time"

"service has been fast and pleasant to deal with"

"Very prompt service. No hassles. Clear directions and good planning. Nathan and Jay explained the whole install prior to starting. All details were discussed. Dean provided all the necessary equipment required for our house. Great professionals."

"Because they are timely and reliable."

"Ryan is a very good technician."

"Courteous service"

"Good Sevices, good installers"

"Everything works well The staff appear competent and are always courteous Travis was a good example....nice young man..."

"Excellent service"

"Technicians Josh and Launi we very professional. They were pleasant knew what they were doing and kept me informed as to what and why they were doing what they were doing."

"Currently out of the country and my home caretaker notified me that my furnace was out. You provided a hassle free service to quickly repair my heating system"

"Our technician, Josh Weiss, was fantastic as he has been the two previous times he provided service at our rental property. He is utmost a professional in every sense of the word. He is polite, tolerant of questions and very accommodating about walking the customer through the process of the service call."

"Technician was thorough, professional, punctual. He seemed to have a solid maintenance skillset and proactive mindset. He was an effective communicator and took time to review findings and pass on go forward maintenance suggestions with me. He respected our home by ensuring he didn't track dirt in/out and cleaned up the furnace workspace when done. I really like the detailed check sheet used and comments provided... The lady that took our request for a service call a few months ago was organized, knowledgeable and very professional. I had confidence that the service visit would be conducted in a reliable and effective manner."

"Alex noted that my steam humidifier wasnt working and recommended that I contact the installer to fix it. Very happy."

"Happy with the service and responsiveness"

"Excellent service"

"Had to come back twice to complete the job."

"Reliable service and I really appreciate all the information Im provided with in regards to the problem and all the solutions"

"Since my furnace had stopped in very cold weather, when I called your company, Kassam, the service technician, responded promptly - even though he had been given the wrong phone number to alert me of his arrival. Kassam was able to ascertain the problem and provided the necessary repair."

"Excellent service"

"Reliable service. Professional installation. Techs specialize in all areas and have proper training. Shout out to Nathan and Jordan on bang up job on furnace, humidifier and AC install. I know my 70 yr old house posed challenges and you took them on cheerfully."

"Been using you guys for years. Great service. Repair went great, my only small issue is that I can hear the new pump every time it comes on. This is a new sound in the house, even with the furnace in the basement with a closed door."

"When you need help they try very hard to step up and they do. So very grateful for their skill and kindness. Saved our Christmas."

"Technician came ASAP the day I called. He was pleasant and efficient, & did good work"

"Friendly and efficient service technician."

"Good communication, on time and friendly technicians."

"Mckinley was the 4th place I called and you were able to come out day of, unfortunately the tech quoted us $1200 for a new blower motor and wouldn't break down the pricing when we knew that was way too expensive. We knew if we purchased a new one ourselves it would be around $300. So it felt like because we were in the position we were in that we were being taken advantage of We were also told by the tech and a sales rep that later came, that our furnace was definitely at the end of it's life (15 years) and we should get a new one for sure. And that was pushed more heavily than the repair. This did not sit right with us either We ended up having to pay for you to come out but in the end it was still cheaper to contact another company and have them out to do the repair for almost half the price quoted. And definitely way less than a new furnace. And this tech said we had lots of life left in our furnace. I'm floored with the difference in service, and so glad we went with our gut Your tech and sales rep were perfectly nice, obviously just working for a company that isn't very trustworthy"

"This is regarding rescheduling an appointment. Our appointment was cancelled due to severe cold . Which is understandable. Re booking I was issued a new technician. I have used Josh 6/7 years . When I questioned, was told there was no note in my file. If the person booking would have looked, would have seen I have used Josh 6/7 years ."

"Quick and friendly service"

"Excellent..prompt ..caring service"

"Timely response"

"Install was on time and completed same day with no issues. Recent service was great and everyone was helpful and knowledgeable"

"good reputation in community good experience in past professionalism and courtesy shown from your employees"

"Friendly customer service with integrity. Reliable"

"Technician friendly and efficient."

"Good service"

"Excellent service from your Technician Alex"

"He did excellent work for me."

"Very helpful"

"I am on the maintenance program and was surprised no one called to set up my annual furnace check up. When I called I had to wait several weeks for appt."

"Technician listened to my concerns and trouble shot to find the solution."

"Very knowledge and confident ."

"You didnt show, nor did you apologize. Kept us waiting for a week"

"Fast and efficient service; friendly techician who explained many things clearly to help in our decision-making."

"Evan was pleasant and efficient"

"The technician did show up when they said he is coming no phone call or text from him, I had to call again to inform the office that no one showed when I called at around 12am, finally someone came at 10 am"

"Courteous friendly and efficient service"

"I always get same day service and technicians are friendly, really good and fix the problem for a fair price."

"very personable ..excellent service"

"Very good service right from the time we were looking into getting a new furnace and air conditioner."

"Technicians polite, helpful & explain answers to your questions. Shoes are removed. I like it when they use clean bootees as I am fussy about my floors/ rugs."

"Very pleased with the service person Alex he answered all my questions. I felt he was concerning and considerate."

"I still have a red sticker from the City of Edmonton from the install not passing City of Edmonton Inspection. When I get a green sticker I will rate higher."

"You followed up to contact me after I left a message. Simple but effective. Show some interest in the customer because not all of your competitors do so."

"We have a monthly contract with you which has been very handy for us having a technician out in a timely manner. They have also been able to get us back up and running smoothly."

"very reliable and knowledgeable company"

"Great service and great workmanship"

"Came out the same day I called. Service person was on time, courteous and professional. Pricing was reasonable and fair."

"Pleasant, efficient technician."

"Everything had meticulous attention to detail, all questions politely answered, and they made sure I understood. The only thing I would tell others, is that if they have a security system to test it right after the work is completed. There was some kind of communication(?) or programming(?) problem that occurred right at the zone where they were working.Telsco came out and fixed it, No cost, because I have a repair plan with them.with them. It's fully understandable that the issue occurred, considering the amount of work that was completed in that area. I should have given all 5's on the last survey I did, only saw how much care was taken in the days it took to get everything back to normal down there."

"On time, good communication"

"Service techs seemed professional, friendly, worked timely and cleanly."

"Good reputation and the technician in time"

"It was completed in 1 day"

"Always reliable and friendly service"

"Pleasant and helpful when booking my appointment and accommodating technician who explained the solution to my issue well."

"The service men who came out to my house were exemplary. The fact that it took 9 years after the initial faulty installation and yearly calls for ongoing problems that required multiple days off of work and expense I am finally happy to say that it has been fixed by Devin & Joe the way that it should have initially been done. They were amazing."

"Contact person not up to scratch"

"Timely response to our call."

"Tech was punctual and explained everything he did to ensure maintenance was done correctly."

"Steven knew what he was doing and fix the problem quickly."

"no comment"

"Prompt and knowledgeable service tech"

"Devin and Joe were very professional and respectful. They answered all of my questions."

"Evan was very knowledgeable, efficient and friendly."

"This companys management and leadership live customer service best practices, carried out by its installation and service personnel. They are not satisfied until the customer is satisfied."

"Recent outstanding service"

"We been dealing with you for a long time and never been disappointed."

"My problem was quickly resolved"

"Satisfied with the service"

"Great service. Professional and thorough"

"Excellent work, explained well, their patience with me, timely arrival and completion."

"I dont like to recommend things to people, but I would mention your name."

"Prompt efficient service"

"Brand ñew hot water tank run out of hot water twice.. twice a tech came. Second one stay one and half houers, give him credit. I hope is ok now."

"ALEX WAS VERY HELPFUL AND POLITE. WSS VERY IMPRESSED WITH HIM. GAVE ME SOME GOOD ADBICE WITH REGARD TO MY FURNACE."

"Got a quick respond in getting the new heater"

"Excellent service"

"They are timely, respectful, honest and competent."

"both technicians that were assigned to do the initial problem solving and do the final repairs went beyond expectations especially on the repair component. He sourced a further problems and repaired then and ensured both furnaces were working properly before leaving."

"Overall the experience was quick and complete."

"Very professional install and friendly"

"Prompt, polite, professional"

"Tech's were fast and did a great job. Even ran the plumbing for the HRU properly. Original home furnace install completed by another company did a poor job."

"Ryan was polite, efficient and made the experience less painful"

"The service man was very courteous and answered all my questions. He left the area very clean. I was totally satisfied."

"The heat is working! Our technician was very polite, knowledgeable and professional"

"Polite and helpful appointment booking and service technician."

"Steve did a wonderful job. His service was excellent. I would highly recommend him to anyone. I really appreciated his hard work and positive attitude. Steve is a great asset to your company."

"The technician was very friendly and knowledgeable. Very prompt in returning our call and fixing our problems"

"We have been using McKinley/Service Experts for many years and we are very pleased with them."

"they were prompt and efficient. Both technicians went out their way to ensure all problems were found and repaired before leaving."

"they are always professional and answer my questions, even though sometimes the questions are (how shall I say this)a little stupid."

"The technician was on time, courteous and efficient."

"I have been with McKinley since the very early 1990s after a friend recommended them. I have received nothing but great service from them throughout the years. I trust McKinley to keep my furnace and AC in good shape. When I do have an issue (my furnace had an issue last week) they are there quickly performing efficient work while keeping me informed of the problem in words then I understand"

"I had to have 2 visits account furnace did not light up after 1st visit - didn't know this until 1030 at night when we realized furnace wasn't working. 2nd call to advise that furnace wasn't working required an additional call to them questioning why I hadn't heard from service call rep. Turns out he missed getting call. Problem finally recified at 0130 am."

"We received excellent service from your technicians Nathan, Tanner and Vince when they installed our heating and cooling systems."

"Professional, courteous and very knowledgeable staff. Excellent customer service always provided from initial request through to completion of service."

"My furnace wasn't working first thing in the morning and I was able to get a technician here and have it fixed by noon."

"I cannot recommend an HVAC company that did not correctly diagnose the problem with our furnace. To be fair, we had three technicians check out our albeit old furnace. Only the company that replaced it correctly diagnosed the problem."

"Excellent service"

"Excellent service"

"Quick, efficient and effective. Did not try to oversell. Initial attempt at repair concluded that new furnace was required, but did say that repairs could be done but did not know how long repairs would last. Installers were very good and I appreciated their work."

"Technicians are excellent. Takes too long to book service."

"Service technician did the proper problem solving and replaced the defective item."

"prompt, reliable service"

"I know this survey is just a rating system for the internet stars for the company. In reality my honest answer is 0, I never give recommendations. The answers below are also internet rating of the company. As for dependable work yes I hope so. Competetive pricing I do not know as I have not checked. Yes all the staff was very helpful, and respectful, answered my questions, explained everything, they cleaned up behind themselves."

"Misdiagnosis and leading me to a big hassle and leave with no heat for a week"

"Timely service"

"Good customer service, technician was very knowledgeable and explained items clearly"

"very helpful"

"Had a heating and fan issue. Steven was prompt, professional and helpful in solving the problem and suggesting ways to improve working efficiency."

"All the people we dealt with were very professional."

"Very knowledgeable and efficient technicians. The only thing preventing a perfect 10 is the wait-time to get a technician on-site."

"So many problems installing furnace, hot water tanks and steamer. Our steamer hasnt worked since it was put in 2 months ago. Our credit card was charged without authorization from us. We never recieved a invoice or receipts for the purchases. We have brought this up with management and no one has gotten back to us."

"Prompt, thorough, pleasant, reliable"

"The tec told me what he was doing and why. Also told me what to watch for and why."

"Because it took a second visit by a technician to fix the problem"

"Tech was friendly, on time left the area clean. He also seemed very knowlegable."

"Everybody was friendly, polite, clean & careful. In 2015 was the forst time I called McKinley & We got friendly, polite service then."

"Reliable, friendly"

"Good service"

"Weve always been satisfied with their work."

"Concern with "rental" model for furnaces. Manipulative and overly expensive."

"Your service was excellent."

"Excellent service"

"Friendly, efficient and effective"

"Good technicians and reliable service"

"Thourough job. Professional person"

"Worker performed tasks in a timely manner..Reviewed with us the work done. Cleaned up all trash after job finished."

"Friendly, kept me informed, honest, knowledgeable"

"Willing to solve the problem"

"Friendly"

"Tech. was friendly and on time for the appointment."

"Very professional and highly competent service."

"I request Navian tankless service and was sent a furnace expert instead. My booked day off from work to get this service done was not successful. The technician sent was very nice but not certified to work on this unit."

"Knowledgeable technician. Punctual. Honest."

"Reasonably fast call out on an emergency basis. Friendly, thoughtful technician. And I am happy with the final result!"

"Very knowledgeable and explained the problem of the furnace. Etc,etc. We are very happy with the service. Thank you."

"Quick, professional and friendly"

"satisfied with work done."

"Vince & Tanner were very professional and went above & beyond ensuring everything was up to code! McKinley bumped up my furnace replacement by a week when the motor died unexpectedly and I was left with no heating in -26c weather. A huge thank-you to you all for accommodating!!"

"Everyone I deal with at McKinley is knowledgeable and friendly."

"Good quality service. Good technical support. Reliable. Trustworthy. Professional. Polite. Respectful. Honest. Good communication."

"Every contact has been great."

"He was thorough, had answers to all my questions and I feel he was there to do the best job, Not just for the pay."

"Very efficient"

"I have always been happy with the service I received."

"The service technician, Justin, was just terrific Was very safety conscious and explained everything to me of what he did. Great value."

"(I may have already responded to this survey, so just in case it didn't go through:) The sales and service people have always been easy to deal with, have provided me good advice on what needs to be done with my present system, and have never pressured me into spending more than was necessary on repairs or upgrades."

"I had used McKinley for many years, temporarily tried another company and recently have happily returned to McKinley. Their technicians are great in every aspect; knowledge, thoroughness, skill of job completion and communication. Dispatch is equally dependable, competent and very helpful."

"excellent service"

"Good customer service and advice."

"Good reputation in community. Close proximity to home, quick service. Telephone agent was quick to put me on call list and tech able to complete job within 24 hrs."

"well knowledge"

"Always prompt professional service."

"I would have no problem recommending your company to others, just don't ever give 10s when rating"

"Great service"

"very professional and friendly"

"Evan the technician was exceptionally good. I called in on Saturday that the furnace did not work . He worked diligently"

"Fast response and solved the issue quickly"

"Installers were very good"

"We have been using your services for several years now and really appreciate your experience and expertise, and the technicians are always so helpful and friendly."

"The service techs and sales reps have always been straightforward in assessing whether my systems need upgrades or repairs, have been helpful in explaining all the options, and have never pressured me into choosing something I was doubtful about."

"Quick, clean, reliable service at a reasonable rate."

"Awesome job by all. CHRIS FROM SALES WAS INCREDIBLE"

"Knowledgeable, efficient, courteous service."

"The response to my issue was exceptional, the person from the office on the phone was very polite and friendly and the technician was wonderful and very forth coming with any information I required. A very pleasant experience."

"Service is consistently great, techs are professional and all staff are friendly and helpful."

"Kyle the service technician is very accommodating and has been of great assistance. The new furnace however and fancy iPad thermostat is rife with problems. System 10 mins ago, just shut off again .5th time in 5 days. Really need someone to figure this out, this shouldnt be happening with a new system 5 days old."

"Good service over about 30 years."

"Excellent technicians. Knowledgeable, skilled, friendly, efficient."

"Very professional service all round"

"Fast service and take care of issues completely."

"Arrived on time , very professional ., quality work ."

"The work was professionally done"

"I've always had good service from McKinley. the technicians are always polite and professional."

"McKinley provides good service."

"Great service--very professional/pleasant. Explained everything in a very clear, concise manner"

"Very professional"

"Friendly and throughout."

"I got the service I needed in the day I need"

"Great service , prompt and efficient ."

"Excellent service for many years"

"Service from McKinley has always been prompt and professional ."

"usually very good with follow up but needed someone to level my A/C unit and called the office spoke with someone who was to call me back and didn't. I called back and had excellent service from Bobbi"

"Easy to book appointment, accommodated my work schedule. Technician Alex was prompt arrived when promised. Explained problem & recommended solutions. Alex was knowledgeable and respectful, very pleasant fellow."

"Furnaces are lasting with annual service. Technicians are knowledgeable"

"I have used McKinley services for many years and have always been very satisfied. The staff are friendly, polite and always prepared to help in any situation."

"Prompt and excellent service. We were unfortunate to have a furnace issue but were fortunate to have Josh to fix our issue. We have also dealt with McKinley for a number f years."

"Excellent service"

"The tech Evan was very king and knowledgeable. He and I had a great interaction. Very nice man."

"McKinley Heating installed our two furnaces almost 20 years ago and have continued to offer top service every year since. Peace of mind is priceless."

"From Rhonda at the Service Advantage program to Freddie and Melcher who were all outstanding installers, the service was great. One exception though re scheduling of my heat pump "install". Despite scheduling the major install 2 weeks earlier, the heat pump "experts' were not there on the heat pump install day. Withou5bwwrnongbit was delayed 2 weeks. No notice."

"Kassam was fantastic! Explained things well, worked efficiently and was able to sort out the mess left behind. Got my furnace working again and was a pleasure to deal with!"

"On time , and techs were very knowledgeable"

"the technician diagnosed the problem quickly and accurately but was unable to repair as the actual art needed to be ordered. I found out the original at has been discontinued and Amre Supply had the new part # in stock. I ad to buy the art and install myself as the house was without heat."

"New his job, friendly, was helpful to question I asked"

"The technician"

"Great knowledgeable service"

"Fast service No upselling"

"Reliable service. Technician was prompt, professional and pleasant. Took the time to clearly explain what was needed and why."

"friendly, knowledgeable and good explanation of options"

"Kassam in past years and Ryan this year have been very personable and competent technicians."

"The service was excellent and the technician and sales person were friendly and very helpful."

"My technician Alex is fabulous. I always have quick and thorough help when needed."

"Generally, I have been happy with McKinley. Though occasionally the technicians who come to do service calls on our furnace have been unable to address the reason for the call. Notably the last three times I have called McKinley with an issue have been less stellar with technicians showing up without knowledge of why I called, or expecting to do one thing and having to be corrected by myself upon arrival on why I called the call number. The latest technician was the only one who came and addressed a long-standing issue with our furnace, spent the necessary time to troubleshoot it, and gave us actionable steps moving forward to mitigate said issue. I wish this had been done the first time."

"The guy doing the estimate was very knowledgeable. The installers knew the business and were professional. The installers catered to us as customers."

"The McKinley representative was knowledgable and explained the situation clearly. He answered our questions and also listened to us. He was friendly as well as professional in his interaction with us."

"Courteous ,Professional and communicated confirming arrival."

"The technician"

"polite, efficient"

"The technician arrived on time and seemed to know what he was doing He was very courteous"

"great service"

"Have experienced excellent technician service from very caring technicians"

"honest service"

"efficient professional service"

"Provide good service, friendly staff."