McKinley Heating Service Experts Reviews

"We had some difficulty getting someone to come out due to issues re: the pandemic but I spoke to two technicians on the phone over a three day period who were both great. When Kassam came to the house we had been without our main floor furnace for about 12 hours. He spent an hour and a half here and explained things to me, replaced a part and then spent an extended time checking that the furnace was working properly. He was great!!!"

"Contacted me quickly Arrived quickly after contact repaired and functioning!"

"Really made our furnace area look good with way completed all the plumbing connections"

"Very knowledgable but was the third time installing"

"Responded quickly even though it was 11pm. Found the problem in a few minutes, which turned out to be a gas supply problem and nothing to do with the furnace."

"Techn. Was very pleasant,efficient and personable."

"We had been without heat for over a week with previous Company and could not expect them for 2 more days. I called McKinley and the next day, they were here in the early morning."

"Very professional, great workers, very careful in moving the old out and the new in the house!"

"Very quick to come out and respond to our concern."

"Spent quite some time trouble shooting the issue."

"although the technician came late in the evening, what makes me upset is that with a 2 year old furnace and water installed by McKinley we've had nothing but constant problems. Also have a technician come to fix the problems of the furnace install that the City of Edmonton inspector failed on is also frustrating. I had to take 2 days off of work - and then still another day when the City of Edmonton Inspector has to come BACK to re-inspect the fix. Plus that within the month that the technician came to "fix the problems" we had to call again to fix MORE problems."

"Had a salesman come out to the service call without my knowledge and felt that this was pretty presumptuous to have show up without letting me know ahead of time."

"Efficient. Pleasant manner"

"Friendly , quick ,efficient. Installers were quick & clean & helpful thanks"

"Ryan arrived on time, was very pleasant and polite and kept me informed as to the progress of the service. And he gave me new filters which no one did in the past!"

"The sale and installation was seamless. We felt very comfortable with the whole process."

"Have been dealing with specific McKinley experts for many years ,I highly respect them and trust their opinions and guidance on heating products"

"The response to my initial call was prompt....very good for late in the afternoon on a Friday."

"Tech was courteous, competent and not only solved the noise problem but explained everything he had done. When he took off his coveralls and did a the technician tango, I knew he was going above and beyond a standard service level I made up that last part. Have never had an issue with the service calls."

"Prompt arrival and everything fixed to our full satisfaction."

"They were very knowledgeable & efficient."

"Very satisfied with the quickness and professionalism of the techs and sales person. It was easy and fast. The only thing is that I had asked for the permanent filter in my old furnace to be kept back and left at the rental property but it was taken. It had cost me over $200.00 so I hope it can be recovered."

"Great service"

"very efficient and a wealth of info"

"Problem fixed! And explained"

"Ryan was professional, personable, efficient"

"Service person very informative and willingness to share his knowledge"

"Nelson was very friendly, efficient and knowledgeable . He went above and beyond explaining steps of process to resolve the problem."

"They did excellent work, very prompt and professional."

"Ryan was courteous, friendly and professional and he explained the work he did. If I could request a technician to come to my home again it would be him!"

"I felt that the team went above and beyond to make sure everything was not just right but perfect. Even the few minor issues were dealt with swiftly and satisfactorily."

"QUICK RESPONSE ON PHONE - technicians exceptional and friendly Ryan and Zacc very knowledgeable - same day fixed"

"Very thorough work done"

"Fredie, Melchor, and Robb installed my new furnace and water heater. My old furnace was 41 years old, and I was starting to worry about whether it would make it through another winter. They worked very hard all day. They were friendly, courteous, and efficient. They explained everything to me and cleaned everything up when they were finished. I was very happy with the service that the provided."

"Issue wasn't fixed on the first visit. Tech came back and there was another issue found. Verbal quote was very expensive. Never did receive a formal quote from the office after 3 phone calls."

"Fast on a Saturday call. Professional rep. Knowledgable"

"Responsible, courteous, good clean up."

"I was pleased with the response time but wasn't too pleased with the outcome. I understand that the weather was too cold and climbing on the roof was hazardous but waiting a week for a solution was a little too long. I had the same problem last year so I feel that the problem should have been fixed then....it wasn't going to go away. We are a "winter city"!"

"Good job"

"Arrived quickly and resolved the problem quickly with a plan to prevent further issues"

"He was friendly and efficient in installing our humidifier."

"Service was prompt and friendly. Furnace was replaced with no mess left behind. We chose a basic unit and there was no pressure to buy something fancier."

"I don't like pushy sales people or intrusive workers. They were very efficient and very polite."

"i am unsure as to the extend of services provided with the monthly fee, and my own care for the furnace. also your service providers removed my laundry hangers without my consultation."

"Ryan has been to my house before. I am comfortable with his advice and he is happy to demonstrate information about the furnace."

"I have replied in length to my concerns and contacted the Service Manager last week with my concerns. He called me the next day and agreed the tech did not follow the protocol and he would call me when he discussed it with the tech the next day. He has not returned my call in a week. Then when I complete the survey the Digital Touch Point says theres a problem and I should try again. I am more than unhappy."

"Christian went above and beyond to allay my concerns about a noise I was afraid was from the furnace."

"Replacement of thermostat, without high-end features like WiFi control by mobile devices, even with a electronic interface module, cost over $900?? I was ripped off."

"quick,clean and profressional install with training of apprentices evident . recall for new thermostat no problem."

"Both technicians were professional and courteous"

"Made all the required changes and inspections however I was very pleased with all his explanations of what he checked and what was ok and what needed to be addressed"

"Customer Service Receptionist very helpful when I asked for an experienced technician? Technician arrived on time and did necessary work quickly. Was friendly and courteous. He knew what he was doing. He was an experienced tech and I appreciated that. I do not like these surveys because if I have someone not experienced which happened several times, I would feel badly to rate them poorly. Thank you."

"Quick service - Great explanation of options - Lease to Own deal for landlords of rental property"

"Service was prompt and professional. Quick diagnosis and repair"

"Very professional service. Ryan was courteous and provided excellent information."

"Had some problems after installation of humidifier and they were immediately addressed."

"The initial service was excellent. However I paid $800 for a new inducer and sadly the problem still exists and Im not willing to pay more money for a issue that the inducer was suppose to fix!!"

"Given a full explanation as to the installation. Apparently there was no cold air return according to the City Inspector. Other staff came on Dec. 13th and did an Excellent to rectify the situation."

"Very thorough and corrected issues with our new furnaces that were installed by another company"

"Nelson was polite, professional, and pleasant. He clearly explained the issue with our furnace and provided tips on how to prevent the problem from reoccurring in the future."

"He was prompt and courteous and gave important information."

"Devin was here for both days of installing the tankless water heater and was extremely professional and informative."

"Ryan was very polite and friendly, he kept me up-to-date with the progress of the inspection and was very efficient with the work."

"Fast response time and quick solution to problem"

"Turned up on time, recognized the problem and was able to provide alternatives with costs."

"DID A WONDERFUL JOB"

"Because usual McKinley Heating, or the technician, give us a free air filter, this time he did not give the air filter and he did not give us his business card, we do not know his name."

"Thomas was very knowledgeable and was super helpful. He repaired issues that we didn't even know we had and optimised our system. Very professional, friendly and kind technician."

"Both the technician and sales rep were very knowledgeable and took the time to explain everything and provided informative and detailed options."

"Very personable, very knowledgeable, explained things thoroughly. A pleasant person to deal with."

"PROMPT SERVICE"

"Ryan arrived on time, did the work required in a reasonable amount of time, fixed what was wrong and was an excellent communicator for a person 25 yrs young !"

"Andy searched for the elusive solution to an on-going issue with our heating system, and was successful. Very impressed with his abilities, and good communication skills."

"He was on time explained everything to me"

"Ryan was very pleasant, courteous and professional. He took the time to explain the work that he was doing on the furnace."

"Stellar service, great technician"

"Thomas was a pleasant, well mannered knowledgeable young man who shared all information and advice in a timely fashion. This young man is a wonderful ambassador for your company."

"Very respectful, informative and polite. Completely cleaned up after himself"

"Excellent service -- was able to solve problem. Went and got part so could be fixed right away."

"He was personable, and provided information. He also answered my questions."

"very friendly and personable."

"The technician did good work, and the process of scheduling went well, but the service was horrifically expensive."

"Pleasant young man who answered all our questions and provided good service Very knowledgeable and was very thorough."

"Alex assessed and fix the the problems very uicklyand effeciently in minutes"

"He did a good job."

"he was honest in what services I required."

"From the original furnace inspection, to the speed of the sales person coming out and specing a new furnace and hot water heater for us, to the professional installation services, all aspects we excellent."

"I contacted your company on a Sunday for furnace problems, and Kassam was very helpful and was able to prompt me enabling me to get my furnace working via a phone call. Technician Josh came out on Monday and diagnosed my system, and as soon as parts arrive my system will be repaired. Accollades to both of them, but a big "thumbs up" for Kassam."

"Found the problem and fixed it the next day."

"Justin was very courteous and friendly, Justin explained everything he was doing, he answer all my questions and explained everything to me"

"Andrew is very knowledgeable and provides all options and great tips."

"They were prompt, efficient, nice, funny and seemed to really want to help me. They explained things clearly and presented me with options on how to move forward. When I called McKinley, the receptionist was super nice and very helpful. Overall, a great experience!"

"When I call McKinley and I have a problem they come out asap and do a great job. No more leaking so far. Very pleased with your service so far. I really appreciate it. I was so grateful to rent a furnace as I had no $$ to buy a new one so this worked out great for me. Thanks kindly, June ps Merry Christmas to the whole team..."

"Technician Josh was great, very helpful. But for the service call, I was told I would get a call back but had to phone in again to follow-up."

"Trust, good service and honest discussion."

"Delivered service same day as called. Tech was experienced in what he did. Minimum disruption to my lifestyle."

"Because Thomas and Sanan were on time and did the inspection very efficeantly."

"Great technician knowledgeable and friendly"

"Josh did what was expected and did keep us informed"

"Thomas was knowledgeable and efficient, and answered all my questions. We are very happy with the service from Thomas!"

"The technician left, reporting the "banging" was much better however throughout the day, the banging returned as previously reported to the technician. My husband and father then removed the vent cover from the returning duct. On the technician notes he noted that he secured the end of the return duct however it was FAR from secured, in fact I doubt this was even looked at. The cold air return filter was completely plugged. My husband then had to frame the duct to the wall and now there is no longer any banging."

"Never give top ratings"

"I am in Palm Springs and my house care giver was able to get help in a timely fashion!"

"The technician was prompt and courteous and explained his advice."

"Prompt courteous service. Very nice technician"

"The tech. was efficient and effective and did his work with diligence."

"The guys were very polite , mindful and very knowledgeable"

"Professional, thoughtful, identified shortcomings in previous installation work, offered advice... plus all the installers were simply good friendly people."

"Technician was on-time and when he was finished he explained what was done to my furnace."

"The service technician was very knowledgeable and thorough"

"Good check of the furnace, clear information on what needed doing, quick, efficient work, and no mess."

"Provide us with all options available to us and suggested the most cost efficient way."

"Very respectful and thoughtful. When they were finished, you wouldn't even know that they were here. Left the room clean and completed all the jobs that we had asked them to do. We are extremely satisfied."

"Very informative & thorough"

"Josh was excellent, as usual."

"After they tech left the furnace did not work and another tech had to come out. I was inconvenient as I had to adjust my plans to wait for another tech."

"Friendly service, Mike the installer was excellent and explained the process. He even cleaned up the fallen insulation in my daughters room after moving a panel, not his fault there was insulation above the panel but took ownership and cleaned it up with an apology."

"Christian was very efficient, knowledgeable, polite and thorough."

"Showed up same day, technician was friendly and informative."

"Technician was able to make quick assessment off problem. Ability to acquire appropriate parts on a Sunday was impressive. Installation of new part and returning equipment to service in a timely manner was appreciated"

"Gaps in communication. First scheduled appt, no call the day before. No show at appt time. Called and was told a no heat happened. Techs not aware and did not have pump charged when they came on the rescheduled date."

"Professional technician who is knowledgeable and trustworthy. Booking an appointment is easy and communication is excellent."

"Representatives are always friendly and informative, over about 10 yrs I've never experienced anything else. Justin was the latest example. I've never been surprised by costs or service provided - accurate and timely every time."

"Nice guy and Profesional work!"

"Excellent service. On time. Professional and knowledgeable."

"Prompt efficient service. Technician was very thorough."

"Kasam knows us, knows our system, knows what he's doing, is attentive to detail and is very professional!"

"My furnace went out in very cold weather. Your office answered my call immediately and had a technician out as quickly as possible to repair my furnace. Chris is very knowledgeable and worked efficiently to solve the problem."

"Thomas was very thorough, informative and polite."

"I am still waiting for them to come back to fix the ceiling panel they broke and the fan that was noisy"

"Technician arrived on time and was skilled and efficient in the task."

"Didnt have to wait very long to get appointment. Kassam found the problem and made sure the heater was running properly in a reasonable amount of time."

"Furnace and AC install crew was quick and polite however had to place a service call 10 days later as the furnace stopped working. Service tech said a pipe was clogged with plastic fillings from vent PVC installed. Not sure it's a common issue or not but optics aren't great"

"Polite, efficient and knowledgeable"

"Appreciated the free service call to check humidifier and rectify. Teresa was reassuring, and of course, Travis was wise and solved the problem - also educated me. Nice to know that McKinley "has my back"."

"Kassam went way beyond the requirements of yearly check up for my heating system, and improved the usability and comfort of it. I would be glad to get him back for the next service call."

"we were provided with more than expected imformation . thankyou"

"On time and very efficient"

"McKinley Heating and air conditioning personnel are always polite and respectful. They make appointments, keep the appointments and show up when they say they will."

"You had a technician out the same day I called."

"Phoned for the appointment and very timely response. Justin called to discuss what he found and worked out how to get a new filter-very helpful"

"Christian was very professional and knowledgeable and answered any questions I had."

"They were friendly and professional"

"I like being informed of the ETA of the technician by office (Theresa) and appreciate the professionalism and friendliness of the technician (Ryan)."

"very knowledgable, friendly and answered all our questions"

"Service technicians were very courteous and knowledgeable. Booking an appointment was easy and technicians arrived on time after a telephone alert that they were on the way."

"Explained what he was going to do and completed that. Offered other solution if happens again"

"technician is knowledgable, friendly and polite"

"Technician was friendly and skilled."

"Josh explained the problem throughly to me, told me what my options were and then made the necessary repair."

"Proffesioal"

"Furnace installation appeared to be highly competent"

"Nice person, professional"

"My furnace works well and is clean for the winter."

"On time, quietly competent, and left everything set as it should be."

"Everything was great but the wait for install. Not much can be done about that though."

"The service was when it was scheduled for, it was fast & courteous."

"Technician was courteous, worked quickly and took time to explain his findings to me."

"Josh was willing to work in my crawl space! He diagnosed the problem quickly and explained it to me. Then he completed the fix in good time."

"Justin was pleasant and friendly, answered all of my questions, and was thorough and efficient in his work."

"Ryan - service tech was knowledgeable and courteous. Chris - sales rep explained everything in understandable terms and provided pros and cons to all options of furnaces available. Mike and Rob - installers - professional, great installation and excellent clean up"

"They did their job as they should - fine"

"All good"

"Professional service. Explained process and why humidifier was not working and what needed to be done. Completed work on time even with extra repair of unknown problem with humidifier. Very tidy."

"Professional and very courteous, well experienced. Will sure ask for him to be our tune up technician next year."

"The individuals involved with my appointment were courteous,knowledgeable and kept me informed throughout the process and respected my concerns."

"Josh has serviced my furnace previously and he is very professional, polite and does an excellent job."

"I would have expected the technician to vacuum the dust and dirt that was inside the unit. The filter was not cleaned either--he just looked at the top surface."

"Nelson was prompt, pleasant, informative, thorough. Have older furnace. Pleased with his knowledge of this equipment. He carefully explained possible problems and solutions. I was very confident in his recommendations."

"Justin was a bit late because he had been double booked."

"Prompt and Curteous; Explained Things"

"Good service provided"

"Justin was very knowledgeable and polite"

"Service Technician was very professional and showed me what he did to get the furnace working again."

"technician knew what he was doing very polite and personable"

"Fast and professional service"

"Josh provided very professional and courteous service."

"The furnace was not on when we got home and had to call technician and was surprised as to the venting"

"Sam knows our system, knows us and knows his "stuff" ..."

"tech was helpful with minor repair and clear explanation of work done."

"It was very efficient & fast."

"Fast service. Thomas was polite, friendly, efficient."

"Josh was very respectful coming into our home. He listened to what our issue was and then very efficiently and effectively went forward to fix it. He was also very tidy and cleaned up whatever was needed to be cleaned."

"Eric was very nice and respectful. He did his job!"

"They were on time. explained all service done and results of inspection."

"Justin was very thorough and paid attention to detail. He was also very kind and understanding about my circumstances."

"Friendly and thorough"

"Josh has been servicing my furnace for several years. The experience and knowledge he demonstrates continues to provide me with a high level confidence that the servicing was done correctly."

"Ryan was very polite and helpful"

"Arrived early. Polite."

"Excellent technician"

"Andrew was exceptional - Cheerful, polite, informative, and efficient."

"Very thorough and explained everything"

"He answered all my questions and gave me a report after on potential future problems."

"Courteous efficient"

"I was very impressed how fast Dean Doyle and Eric arrived to deal with my emergency with a leaking humidifier.Dean gave me a good explanation what the problem was and also how to achieve clean airflow in my house."

"Alex is excellent. He continues to trouble shoot and locate issues until the problem is solved. He is the best technician we have ever had with McKinley."

"He was informative and courteous"

"On time, professional, explained all the details of what was found and the implications."

"Christian was helpful, considerate, and knowledgeable."

"Friendly, efficient, great service."

"Quick, on time, and thorough"

"Sam always provides quality, knowledgeable and cost-effective work."

"Technician was very helpful and courteous but could not identity any problems through the diagnostic process. Yet the very next day and every day since, there has been a "System Malfunction" message on our thermostat - I felt it was a waste of $131 service call as there was no solution. Again I have no issue with the technician but it appeared he did not have much experience with our Carrier product and the problem remains."

"Christopher was courteous, knowledgeable and addressed the concern I had professionally. Although the problem was not completely solved he gave some suggestions and put my mind at ease that the furnace was functioning properly"

"Friendly, kind, efficient, knowledgeable, and honest technician. Josh came across as very trustworthy and someone we would want in the future. Reception/sales girls were great too. Fast service. Great website and response system."

"Showed up on time, fast and efficient work"

"Chris was a excellent sales rep giving tips and helping understand what was needed and not going just for the biggest unit. Techs Fredie and Melchor were very professional and did a great job setting both unit up"

"Kassam is exceptionally polite, kind and thorough! He explains things well and takes his time servicing our home appliances"

"Christian was very knowledgeable, professional and courteous."

"He did a good job"

"He was friendly and answered all my questions"

"Its a fair rating"

"Sam knows our system, is very professional, thorough and welcome in our home"

"Efficient, answered my questions and didn't make me feel like I should know the answers."

"Travis, the technician, answered all my questions, showed me with hands on what switches to turn or move to and set-up my humidifier for winter and summer operation in a 'leave it alone' mode. A great technician who was very helpful!"

"Chris is very professional, answered our questions and was very thorough."

"Christian was on time, pleasant, answered every question and did his jod"

"Josh is respectful, responsible, is hard working and ethical. Provides dependable quality workmanship. Informs the house owner of the purpose of his visit. Will update house owner of any concerns or advise as needed."

"Went smoothly"

"Devin & Robb worked very efficiently. The work was done on time and I was given satisfactory explanations to all my enquires. I was also given help in understanding and programming our new thermostat."

"Very pleasant told me what he was looking for.explained what he did."

"Chris was very polite and efficient"

"technician arrived on time, was clean and professional looking, was pleasant and got to work right away."

"Why rated 10. Easy, we asked for a call half hour ahead and Ryan called to NB let us know time he was coming. Ryan took shoes off, without being asked. Ryan was very polite, did a good job, all while being happy, smile, and very polite. Excellent personality to keep McKinley.."

"It was earned"

"Prompt, pleasant, knowledgeable. Comforting to know I could get someone her quickly should a need arise (especially if something were to occur during our cold Alberta winters.) I do however wish there was a price scale if the issue turns out to be a 15 minute peek (some fixed income seniors are struggling to make ends meet. THANK YOU ! For asking for my opinion."

"Good Service all around, sales, office, installers"

"good servive"

"Technician was helpful and curtious"

"Christian was very courteous and professional repaired our existing drainage lines and provided an overview of the furnace function in a clear and concise manner. Cautioned me about the age of our hot water heater, we had it replaced as a consequence of his advice."

"high quality professional service provided bu Josh"

"Thomas was professional, knowledgeable and helpful in every facet of the servicing."

"He earned it"

"I always learn something new when a service guy comes to the house for our inspections. I really appreciate that. I like doing the maintenance I can."

"Professional manner explained what he had done."

"We feel that we were given accurate and complete information upon which to make a decision to replace our furnace. Both men were courteous and engaging. For questions #7 and #10 I answered NA because we have yet to have the installation done."

"THE TECHNICIAN DID A VERY GOOD JOB REPAIRING THE FURNACE."

"Seemed to know what he was supposed to be checking."

"Did a good job and quickly"

"He is a very nice guy"

"Your tech was friendly and efficient."

"The technician was on time and completed his services promptly and diligently"

"Technician was on time, explained what he planned to do, explained results of work, and was very pleasant to deal with."

"Very polite and knowledgeable person."

"informative, pleasant"

"Technician explained everything in detail, very thorough"

"Thomas was organied and efficient and pleasant."

"Requested a better seal to exterior ductwork to exterior wall."

"professional, thorough,work done quickly, explained all services performed, both techs friendly"

"Great friendly service! The techs were there to fix an issue for getting the inspection passed but also changed my filters as the service light had come on my thermostat."

"Travis is friendly and thorough with his service he provided."

"I feel confident that Justin did a good job inspecting and tuning my 2 furnaces. He also checked the humidifier and decided to replace the filter pad. He was professional and friendly in his manner."

"Justin was very polite and serve with efficiency. He was able to answer all my questions with satisfaction."

"Very professional"

"The salesman was very knowledgable about the product and very professional"

"People were friendly and responsive however the furnace installation resulted in two call backs as the City Inspector would not pass the furnace as it did not meet code requirements. We were not happy it required 4 additional visits and time off work to complete the furnace installation and pass inspection. I believe McKinley should provide us with compensation for the additional time required for them to accurately install the furnace. We will continue to use McKinley during the warranty time frame."

"Excellent customer service"

"No complaints with this service"

"they started at 8:30 and were done at 3:00, consulted with me during installation/removal and answered my questions, work done is nice and neat."

"The technician was knowledgeable and had a pleasant manner.He kept me informed on what he was doing"

"always good service from McKinley"

"Both technicians were courteous and kind. They explained everything they were doing in detail for me and were very respectful to my home."

"I was surprised to learn that my air conditioner was not functioning properly causing water to leak onto my PVR after having my annual maintenance service done on July 23, 2019. Everything was said to be working fine at this time."

"Explained what he was doing. Friendly. Respectful"

"Came the same day, technician was courteous and polite and knowledgeable"

"Friendly and service was good."

"Travis was as thorough as in previous years. He took the time to ensure his trainee did everything correctly while they worked together. Very professional, courteous."

"knowledgeable and well presented"

"Showed up on time, very thorough inspection, completed repairs and provided proper guidance on maintenance"

"very courteous and helpful answering questions"

"Smooth"

"Tech was efficient, organized, knowledgeable, went the extra mile. Pointed out a problem and followed up on it"

"Arrived on time, considerate of my property, and did the work quietly and efficiently. Also, told me that I already had the kind of filter that I inquired about. I must have been asleep when it was installed. Ha! Ha! The technicians weren't."

"Josh was friendly and fixed everything cleaned up and told me things as we was doing the repair"

"Quick, polite and efficient."

"The tech did a very thorough check to try and eliminate the problem."

"He arrived on time, was neat and polite, and efficiently went about his work."

"The technician (Travis) is always prompt, courteous and thorough."

"Josh was friendly and knowledgeable"

"McKinley is very fortunate to have an experienced, knowledgeable and competent service technician like Josh. He quickly and efficiently replaced our blower motor fan after giving us options and gave good suggestions and comments. Josh is a quality employee and I would recommend him for his excellent work in future'"

"Would have like to have them clean the duct too but they don't do it"

"We were lucky to have both Josh (Technician) and Dean (Sales Consultant) visiting us today."

"I liked the service technician, however, follow up but the service manager was terrible so I went with another company to fix my Lennox AC system"

"Very promp professional service. Josh is a smart guy with great problem solving skills."

"Very helpful and knowledgeable."

"80"

"Excellent work, neat and tidy. Professional install."

"Excellent service."

"On time, professional, friendly, plensant"

"Sam figured out that the issue was a loose wire from when the prior Tech installed a new display - about a month ago. I'm not sure why the first Tech didn't wait around to make sure the thermostat was working. It said "system waiting" right from the get go. I kept thinking it was something I had to do with personalizing the thermostat. Obviously not."

"The recent AC (supplied and installed by McKinley 2 years ago) and Furnace service by the Technician was fine. He did find some issues with the motors on the furnace and we identified a possible issue with the electrical on the AC. I asked the Tech to have someone from their office contact me about the costs involved with replacing the motor(s) on the furnace vs the possibility of having a new furnace installed. One week later I have yet to have anyone call me to schedule a quote/appointment. Meanwhile last Thursday, I called and spoke with Michael (service advisor possibly??) about the issue with the AC electrical. He took all my info and suggested that the situation was not normal and he would have someone contact me either later in the day or the following day to schedule an appointment. It's now Tuesday of the following week and still no call back. I was happy with the initial work provided by McKinley when they installed my AC but it now appears as though any after-sales follow-up has fallen by the wayside."

"Ryan was polite, friendly and efficient. He explained everything and took time to show me how to clean my air conditioner."

"Flexible, was able to leave the technician on his own to do his job."

"Same day service. All repairs covered by warranty."

"Cleanliness in side and outside"

"Great at explaining"

"Ryan was very polite. He explained everything he was going to do and cleaned up after himself."

"Technician was very thorough . He performed annual maintenance on the furnace and the air conditioner. Kept me informed throughout."

"Technician was friendly & courteous; was thorough in going through the maintenance of 2 furnaces and 1 air conditioner"

"There technician was pleasant & helpful. He answered my questions & offered suggestions. (I referred to you my friend, Shirley Lim.) ( We had a problem with our roof vent freezing 2 yrs in a row & want a solution.)"

"We never really gotten to the bottom of why our humidity is not being conditioned out of the home. We have never had this issue with humidity before but ever since we had AC serviced in April/May we have not been able to manage it. The technician was very nice."

"Even after checking the furnace and finding what I now know to be "normal" codes, Andrew was pleasant and patient. I learned that the "E" codes are the ones to be concerned about."

"Short notice appointment."

"Very personable and through"

"Quick, clean, considerate guysthat sums it up."

"Josh was exceptional to deal with, and he was very helpful!"

"Christian is friendly and professional and very quickly replaced our filter."

"- Technician was very professional, efficient, and knowledgeable - Took the time to provide thorough explanations"

"Josh was excellent, very thorough, took the time to explain what he was going to do, and explained what he found. Nice Guy."

"Seemed thorough"

"It was efficient and clear."

"Everything the service rep said would happen did not. As a consequence I am now using another company to finish the repair of my system"

"Very knowledgeable."

"Very friendly and competent technician. Explained things well. Very respectful of our house when inside."

"They were all very polite and answered all questions"

"The fellows were prompt, pleasant, efficient and gave me some good advice."