mike T. edmonton, alberta February 19, 2021 "Andrew quickly recognized the problem with our furnace and explained our options. Rhonda directed us to the best options for our furnace replacement."
kerri D. edmonton, alberta February 19, 2021 "Kassam is polite, professional and explains everything very well."
chantelle P. devon, alberta February 18, 2021 "The tech who came out was professional, got the job done.... would have given a 10 but the person who took my call tried to almost brush me off until she found out the unit was a rental from you... then magically she could book something inside of a week,"
alan G. edmonton, alberta February 16, 2021 "Great customer service, prompt and efficient staff. Good experience all round."
judee D. edmonton, alberta February 12, 2021 "Travis did his job very well, to the best of his ability. The office called to let me know he was on his way, they even gave me his name prior to his showing up. When Travis explained the problem and that he need an installation guy to go on the roof, he unfortunately could not give me a time frame of that happening. That would have been good info. It is understandable that not every tech can go onto roofs, but nice to have a time frame of how long your going to be in the deep freeze waiting for the next tech to arrive, you know, today, tomorrow, few days time frame. Obviously they can't go on the roof in the dark, so once a certain hour comes, I knew I was going to be without a furnace for overnight, not Travis' fault. The installation guy (who called prior to comeing) came the next day and he did clear up the ice on the roof vent, not a future fix though. My house temperature got down to 13 degrees, then the next day 9 degrees, before being fixed."
susan V. st. albert, alberta February 11, 2021 "Nelson came to our house and proceeded to check out our remote thermostat. Upon checking it, he found that the remote thermostat wasnt communicating with the furnace the way it should have been. He fixed it for us and it has been working the way it should be."
john N. edmonton, alberta February 10, 2021 "Michael was prompt (same day service) despite the extremely cold weather and was very knowledgeable. Service was restored (temporarily) and a permanent solution was promised once weather warms up."
dan M. edmonton, alberta February 09, 2021 "Chris came out quickly to address our furnace concerns and provided us with a plan for a new unit. Zacc and Jaimie arrived the next morning and promptly got to work removing the old and installing the new unit in some nasty cold weather with no complaints. We are very appreciative for their dedication to their service work. Thank you"
alex S. edmonton, alberta February 08, 2021 "Response time was very good. Also, Nelson was very good at communicating when he would arrive and arrived when he said he would."
agnes L. edmonton, alberta February 08, 2021 "Josh explained everything well. He was friendly and professional."
jennifer H. edmonton, alberta February 06, 2021 "Josh was on time, polite, knowledgeable and informative with useful information."
melanie C. edmonton, alberta February 06, 2021 "On time, quick and efficient, appropriately friendly, knowledgeable, pleasant person."
danni S. edmonton, alberta February 06, 2021 "Very friendly, helpful. Fixed two little holes, answered my questions, confirmed I was doing right with my humidifier, gave me a tip about getting a new filter next year."
virginia R. edmonton, alberta February 06, 2021 "Friendly , knowledgeable, knew about the existing furnace being oversized, & no longer in code."
patricia S. edmonton, alberta February 06, 2021 "Thermostat is not working properly, it should be replaced. Technician agreed it does not work properly as well."
bob K. spruce grove, alberta February 05, 2021 "When we decided to replace the furnace and hot water tank, Rhonda's response was very quick. Installation was arranged for a few days later and the boys did a professional job. Instructions were provided when needed and were very clear."
phyllis P. edmonton, alberta February 03, 2021 "Service person was very friendly and knew what he was talking about."
vera Z. spruce grove, alberta February 03, 2021 "The person that came to fix my furnace was very professional and good at his job. My furnace is running very good and I am very happy with the job."
elizabeth L. edmonton, alberta February 03, 2021 "Nelson was excellent, he corrected the problem with our short cycling furnace then performed a full inspection and recommended replacement of our 66 year old furnace. He fully explained what was wrong and showed pictures then explained how each of the new furnaces worked and the benefits of each."
michael C. st albert, alberta February 02, 2021 "Sam was very good and able to fix what the previous technitions could not. We would request to have Sam back As for the previous techs only temporarily fixed our problem as for the salesman the sold us this furnace we are dissatisfied due to information we have gathered over the past year"
donna T. edmonton, alberta February 02, 2021 "I had agreed to get a tuneup for both of my furnaces at a cost of $372 plus GST. When the technician thought that the pressure switch might cause me a problem I was told the price would be $217 plus GST. I was not told that the switch was under warranty and that was the labor charge. I feel this is excessive since the total bill of $618 was for labor. He was here less than 2 hours. Also if he would have mentioned the part was under warranty and that is the charge to install it I would have had him leave the part and my son would have happily installed it. I also signed up for the monthly membership so will be using you for the next year at least."
dennis P. edmonton, alberta February 01, 2021 "Technician arrived on time, was courteous, and was careful/tidy."
mignon L. edmonton, alberta January 31, 2021 "I had asbestos around the furnace. Had to contact my own contractor for asbestos removal and had to coordinate everything between the asbestos contractor and McKinley. As a contractor McKinley should have a database of recommended contractors for doing asbestos removal. It should have been all inclusive."
donald S. spruce grove, alberta January 31, 2021 "Propt service, very friendly and competent technician. Well done."
richard D. edmonton, alberta January 29, 2021 "Right from the first telephone contact to the last person we saw, everyone was friendly, extremely helpful and professional."
harris W. edmonton, alberta January 28, 2021 "The technician explained the problem clearly to me. Then, he provided a solution and helped us get our furnace running! I It was also a very cold day, I appreciate all the work he did for us! Thank you."
frank M. edmonton, alberta January 27, 2021 "The workers were very pleasant,polite and knowledgeable"
jerry Y. edmonton, alberta January 27, 2021 "The technician was prompt, friendly, informative, and quickly diagnosed the problem"
alan G. edmonton, alberta January 27, 2021 "Excellent response time and good trouble shooting/resolution."
lois M. gibbons, alberta January 26, 2021 "I wanted to know and understand all options for payment and service. I realize that the monthly payment for an extended period of time is your most popular and sought option but it cant be the only option. I still dont understand what other options and what other service plans if any, are available. The other info such as the product, installation, etc. was explained well. The technicians who came to the house were polite and did their job."
sandy al pelesey P. edmonton, alberta January 25, 2021 "Service Man was very thorough. Explained everything he did. Inspected and serviced furnace and changed the filter as well as checking to see the thermostat works properly and adjusted the humidity level. Very friendly and approachable as well."
kevin M. edmonton, alberta January 23, 2021 "With the cold weather and the lateness on Wed. afternoon, McKinley provided us with fast and efficient service. From the Lady on the phone, Eric who came over after hours and for Nelson who did the work the following morning. Thank you for all the"
marshall A. edmonton, alberta January 23, 2021 "I was impressed with the professional work done and the care to clean up any mess.."
bill G. morinville, alberta January 23, 2021 "The initial call out on Tuesday, 19 January was not up to my expectations. The technician was not familiar with my furnace (York Affinity) and he spent a total of 8 hours troubleshooting, at the end of which he concluded that it was the master control board, which he replaced at a total cost of $ 1,870 plus GST. The next day, the problem with the furnace persisted and the next tech that came out diagnosed the problem in 10 minutes. At this time the estimator was called (Chris) and he gave me a price for a new furnace but only gave me back $ 1,500 plus GST for the misdiagnosis the day before. The installation of the new furnace was done on 21 January by Devin and Jamie was excellent. Very professional, very fast. And their explanation of the new furnace and thermostat was perfect. Very well done job."
amy W. st albert, alberta January 22, 2021 "Because I believe both the technician and the salesman mislead me to believe my furnace was on its last legs, that parts for it were becoming scarce and that it might break down during next weeks cold snap and I really needed to deal with it right away. They also touted the benefits of renting versus buying outright - pushed it quite frankly. After some internet research and a second opinion from another furnace professional I no longer trust your company at all. I had also expressly asked them if renting would be ok given that I would be selling my home in about 5 years. They told me it wouldnt be a problem. That is in complete contradictory what my research shows. I believe they tagged me as an older woman, with not much money because my house is old and in disrepair - I think they might equate people with less funds than them as simple minded and figured I was an easy mark. By the way - the other furnace professionals said it was a sturdy furnace, parts were readily available and that I had lots of time to consider when to do it (Im my case after my kids and grandkids move out and I can get my place back in order). Your team worked great together to railroad me."
dave P. edmonton, alberta January 21, 2021 "Christian was extremely professional, efficient and helpful with his knowledge and advice."
mike C. edmonton, alberta January 21, 2021 "Fantastic!..Great attitude, extremely knowledgeable and courteous"
larissa C. edmonton, alberta January 20, 2021 "I got a call for when he would come, he came on time, and very friendly and professional"
cindy giroux G. beaumont, alberta January 20, 2021 "Good, efficient service provided. A couple of things to remember: 1) if parking in the driveway make sure the customer is asked whether they'll need to leave during the day; 2) are facemasks required by your techs? The two gentlemen who came to my house did not wear them."
mitchell S. edmonton, alberta January 11, 2021 "Everyone was very professional and helpful - from the service tech with initial diagnosis, to the sales consultant, to the guys that installed the new furnace. Thanks to Alex, Dean, Devin, Zacc & Jamie."
diane F. edmonton, alberta January 08, 2021 "He was polite, courteous & arrived on time. He went over & above to explain everything & thoroughly checked other issues. It was because of him that I purchased a membership."
gurpreet D. edmonton, alberta January 07, 2021 "Call was answered promptly and booking time was within couple of days"
charline D. edmonton, alberta January 06, 2021 "Prompt service Professional employee conduct. Repair completed during the first visit."
gary R. spruce grove, alberta December 31, 2020 "Overall I was extremely satisfied, just pricing model seems kind of high"
joseph A. edmonton, alberta December 30, 2020 "Technician was great but I am disappointed with the fact that the salesman didn't recommend the better filters when I signed up and now the cost is 100.00 more"
arlene Y. edmonton, alberta December 29, 2020 "I'm waiting for the documentation about the UV system that Mike recommends."
jesse E. st. albert, alberta December 27, 2020 "Christian was super professional! he made sure i understood what the tune up was all about."
donna L. edmonton, alberta December 26, 2020 "Alex was very personable, thorough, and informative. He provided several options and had a sales person to us within the hour to explore the option of replacing our existing furnace."
robert M. st. albert, alberta December 25, 2020 "Deane did an excellent job of finding the right furnace for my apartment and the installation crew were first rate at get it installed and running in about 5 hours."
ibrahim K. edmonton, alberta December 23, 2020 "Kassam was very diligent and attentive to the customer's concerns and need. He want out of his way to troubleshoot our heating problem and resolved it. He also tried his best to offer us the most cost savings his company can offer."
loren V. edmonton, alberta December 23, 2020 "Quick Response(The next day) Tried to save owner money and reuse reliable parts when possible. Pressure valve was replace 2 years and was found to still be in satisfactory working order so did not replace resulting in a lower final bill."
elaine B. fort saskatchewan, alberta December 22, 2020 "They arrived on time. Were very nice and honest and stuck to the time frame told to us."
jesser O. edmonton, alberta December 22, 2020 "Devin and Joe did an excellent job. They should be commended"
ingrid V. st. albert, alberta December 17, 2020 "The service expert was friendly, polite and adhered to proper COVID protocols. He did a tune up on my furnace and I haven't had any issues since he's been here."
shawn C. edmonton, alberta December 15, 2020 "Timely, efficient, explained the technology; kindness, friendly service Thanks so much Alex"
dale H. edmonton, alberta December 15, 2020 "The technician did what he could, but my issue is still not resolved. So I am still where I was at previously. This rating should not reflect the technician, as he tried to help."
david H. edmonton, alberta December 09, 2020 "The technician, Zack I believe his name was, was absolutely fantastic, knowing I might get a tech like him in the future prompted the rating, he was also one of the techs sent to install our new furnace previously and though all the techs were exemplary he went above and beyond"
maryann D. edmonton, alberta December 07, 2020 "Found the problem and offered solutions. We are waiting for parts and follow up."
steve C. edmonton, alberta December 06, 2020 "After Andrew left, I remarked that over the 14 years since the furnace was installed, McKinley service has always been done by prompt, straight shooting, courteous and friendly techs and Andrew was the latest example."
andrew H. edmonton, alberta December 05, 2020 "Services was top notch and have responded to the services I need in a very timely manner."
steve C. edmonton, alberta December 05, 2020 "Technician was personable, on time, efficient and wore mask and gloves while in residence - would have appreciated a bit more feedback on furnace performance. Overall - pleased with the service."
brad B. edmonton, alberta December 01, 2020 "Both guys were very polite, respectful of our home, and professional. The only issue is that they shut the gas off at the house meter. That extinguished the pilot light in my detached garage unit heater. We all forgot to re-light it. I discovered that 72 hours later. When I went to re-light it the fan motor would not rotate. No heat now. My son then became positive for Covid so we cant get that fixed until everyone here is cleared. Had to move items that could be damaged by freezing down into the basement including 14 bundles of laminate flooring and a pressure washer."
monica M. edmonton, alberta November 30, 2020 "The team were prompt in arrival and took care of protecting our floors and explained the process. They were made very little disruption to the home, explained about the water being off for a while and what to expect when it was turned back on."
paul O. spruce grove, alberta November 29, 2020 "Courteous, respectful, masked. Detail of invoice not very clear and led to contacting service manager."
aditya K. edmonton, alberta November 28, 2020 "Alex was excellent. He quickly got the furnace in our extension working (it hadn't worked since it was installed). Alex was knowledgeable, helpful and friendly. His efforts were above and beyond what we had expected."
heinrich G. edmonton, alberta November 27, 2020 "Everything went well and Chris explained how the humidifier works. We are very happy with the installation."
connie W. edmonton, alberta November 27, 2020 "Mike and Matt the service technicians and they were polite, neat, efficient and very pleasant. theydid a great job!"
june G. edmonton, alberta November 26, 2020 "Every time I call McKinley they come right away or within 2 hours. They are kind, professional and very helpful and kind. They do a great job and I am pleased."
catherine L. edmonton, alberta November 25, 2020 "Worked efficiently, followed COVID restrictions, kept us informed, didnt complain about our dogs, worked neatly."
mary-lou C. edmonton, alberta November 25, 2020 "I know I can count on professional and thoughtful service. Ryan is someone who has a trust building personality."
elaine S. edmonton, alberta November 25, 2020 "Would have been a 10 if the tech who diagnosed the problem had the control board with him or available to collect and we didn't have to wait until the next day for someone else to come.."
todd W. edmonton, alberta November 25, 2020 "Technician repaired furnance at no charge and salesman recommended replacement due to age and previous service done."
steve P. sherwood park, alberta November 24, 2020 "The McKinley team was helpful, professional and delivered quality services on time."
morris K. edmonton, alberta November 19, 2020 "Service was provided in a timely manner by a competent and knowledgeable technician. He was respectful of the Covid protocols."
phil M. edmonton, alberta November 18, 2020 "Service technician polite and friendly. Finished service in timely fashion. Did not leave a mess. Provided summary report of services provided."
don W. edmonton, alberta November 15, 2020 "Tech knew what he was doing any questions I had he easily answered"
james D. edmonton, alberta November 13, 2020 "I feel secure that you will be there to help when I need help. As a senior I need that security."
jud O. st. albert, alberta October 15, 2020 "Technician was great - on time and completed the inspection and service thoroughly"
debbie M. edmonton, alberta October 14, 2020 "Prompt, friendly service. Travis is always very thorough."
bonnie B. edmonton, alberta October 13, 2020 "Technician arrived during the time window previously provided, and was polite and efficient. We have a multi-year service contract, and it would have been helpful if the documentation left by the technician at the end of the call specifically indicated how many more visits we have remaining under the contract."
tony P. edmonton, alberta October 11, 2020 "The Tech was great and had a lot of great advise regarding our furnace. I do not want Cory your sales rep in my house ever again. 2nd time Hes been here was a total arrogant individual and I wont let him back in my house. Bullying sales techniques not my thing and when he ripped the thermostat off the wall that had a corroded battery in it tried to say I need a new one and it wont work- new batteries and some minor scrubbing by your tech all good. Cory said its $200 bucks hell put a new one one. Yes our furnace is old but we dont have a ton of money this year so trying to make it last which the tech did advise of ways to help at less the cost. I feel sorry for the techs that have to have Cory with them in the beginning. I think they represent the company much better than your sales guy."
joan G. edmonton, alberta October 09, 2020 "From the time I called inquiring about the furnace areplacement, to Chris Brown our sales Rep, to the 3 men Devin, Landaon, and Zace, everyone was helpful and professional."
dale K. edmonton, alberta October 08, 2020 "prompt, courteous, knows what he's doing and gives us great service and advice"
ginny A. edmonton, alberta October 06, 2020 "The technician was polite and punctual. I have to say I find the plus Service Plan to be confusing. If the cost for a general maintenance check up is essentially the same as your plan why offer both? And if you are offering both, Can you put together a straightforward hand out that shows all the details of both? Every year I look at this and wonder why it isn't more straight forward."
tina tom eppinga E. sturgeon county, alberta October 04, 2020 "He Did and good job, and explained everything"
lori H. st.albert, alberta October 03, 2020 "I have had Travis here a few times, and he is always very pleasant and very helpful."
bonnie B. spruce grove, alberta October 03, 2020 "Sam was very thorough and provided a better explanation as to what was happening with the thermostat and how it could be fixed and gave me the option to do so didn't just say it has to be this particular way. I thoroughly feel like I was having a conversation with somebody in my inner circle who was helping me out trying to fix a furnace with his honesty and knowledge it was very refreshing :)"
larry amand A. ardrossan, alberta October 03, 2020 "Sam is very knowledgeable and service orientated Tech."
pyllis P. edmonton, alberta October 02, 2020 "Everything was good. The tech noticed the misspelling of my name. I see it has not been changed."
gwen B. edmonton, alberta October 01, 2020 "The service rep answered all my questions and explained the work that he was doing."
alison P. edmonton, alberta October 01, 2020 "Were going to have to spend a lot of money to fix a small issue."
harold P. edmonton, alberta October 01, 2020 "He was very friendly, informative and thorough. He used his lunch time to read up on the humidifier and subsequently fixed it without further costs to me! Excellent client Service atattitude!"
cathy T. edmonton, alberta September 30, 2020 "The technician arrived on time, He was very personable, informative and completed the work work very competently. He was careful to address the COVID-19 safety policies."
robert C. edmonton, alberta September 28, 2020 "Installers did excellent work - neat, precise, on time"
joy M. edmonton, alberta September 28, 2020 "Ryan completed the servicing quickly and explained in detail what he had done. I appreciated that he entered my home complete with PPE."
john E. edmonton, alberta September 28, 2020 "No one gets a 10. There is always room for improvement."
rakel B. edmonton, alberta September 28, 2020 "I was very impressed by your technician Ryan.He was professional and courteous.He did a good job with the furnace tuneup and installation of new filters."
jennifer H. edmonton, alberta September 26, 2020 "Very professional, friendly, patient and knowledgeable"
daryl S. edmonton, alberta September 23, 2020 "The Tech explained many things about my furnace and water heater."
richard S. edmonton, alberta September 23, 2020 "Ryan was very polite, personable, and professional and explained what he had done in easy to understand terms. He listened well (my husband's comment) and we both very much appreciated that he connected/re-set our humidifier system and hose - not necessarily part of the furnace call. We also appreciated that he wore a mask even though we were a bit pre-occupied with other things and didn't get around to putting on masks ourselves."
kelvin M. edmonton, alberta September 22, 2020 "No issues reported by tenants. Technician was polite and informative"
lidia W. edmonton, alberta September 20, 2020 "your technician was pleasant & professional. He explained what he did and what i need to be aware of for the future. The only reason I didn't give a 10 was becuase my appointment was "lost" and i called the day of service to find out what was happening and was told I am not booked. Your receptionist was a problem solver and got a tech out asap so i didn't have to book off anothr 1/2 day of vacation to get this looked after. Also your website wasn't working property, i am resubmitting my comments a second time today. there was an error msg."
pat M. edmonton, alberta September 20, 2020 "Ryan was very friendly and knowledgeable. This is the second time he's been to my home and I would welcome him back again."
mark D. edmonton,, alberta September 19, 2020 "To date I have never had anything but exceptional service from Mckinley."
bea K. edmonton, alberta September 19, 2020 "He was very knowledgeable and went up and beyond of the regular service call. I was very appreciative for all the work and testing he did on my furnace."
peter M. edmonton, alberta September 19, 2020 "Clear about what was required, done, and needed to be done. Cared for my home and expressed interest."
doug C. edmonton, alberta September 18, 2020 "Devin and Zacc did an awesome installation. They were timely and very professional. Very satisfied"
nancy K. fort saskatchewan, alberta September 14, 2020 "Quick response. Helpful and knowledgable tech. Stands by their product and warranties. Excellent service!!"
lynne K. edmonton, alberta September 13, 2020 "Prompt, properly masked, kept safe distance, answered questions accurately and promptly"
hiske G. edmonton, alberta September 07, 2020 "Very pleased with the service call: a good start of Fall and reassuring to have a service membership for the year"
david V. edmonton, alberta September 07, 2020 "Ryan seemed very informative, was very polite and respectful."
mike P. edmonton, alberta September 07, 2020 "Sent a tech and sales guy. Stood there watched the furnace for a bit. Told me I needed a new one and walked out giving me a bill for $140 bucks."
audrey L. edmonton, alberta August 30, 2020 "All representatives were professional in their demeanor and got the job done. Although we did need Nelson's help after hours to complete the installation of the air conditioning unit."
keri O. edmonton, alberta August 29, 2020 "Christian was very professional, polite and knowledgeable. He took the time to explain everything in detail but yet in a way I understood. I have always been so impressed with your technicians."
sophia K. edmonton, alberta August 28, 2020 "Technician was professional, respectful and polite. Did great job as always."
lisa A. edmonton, alberta August 26, 2020 "Alex was friendly and thorough and provided sound advice."
michelle J. edmonton, alberta August 26, 2020 "There on time, worked solid and let me know when done and what they did"
arek S. edmonton, alberta August 25, 2020 "Everything was absolutely perfect. I am so impressed by absolutely every step taken by your company."
edmund C. edmonton, alberta August 22, 2020 "Josh was friendly, relaxed and personable. Half the stress of calling someone in to fix an issue is whether you can trust the person to provide the right advice and opinion. Places I've dealt with has used fear to upsell or make unnecessary fixes. I've used McKinley for a few years now and consistently the person that has arrived has been personable."
debbie S. edmonton, alberta August 20, 2020 "We had major problems with our furnace they had to come out 5 times. Chris did everything he could and the problem kept resurfacing. He was kind understanding and went above and beyond for us. This was a reassuring nightmare and he made it go smoothly with out fees that we cant afford right not. So appreciate him and his expertise."
simon S. edmonton, alberta August 19, 2020 "The service person was professional, friendly and efficient, he had followed all COVID protocol. We are very please."
janet F. edmonton, alberta August 18, 2020 "Chris was on time, was very thorough with his inspection of our garage furnace and gave useful advice."
bill S. edmonton, alberta August 16, 2020 "the Technican was very pleasant knowledgable and provided solutions to my problem. He was a little early but it wasn't a problem"
dr zhang Z. edmonton, alberta August 12, 2020 "Andrew D provided exemplary customer service and completed the job as required."
stephen S. edmonton, alberta August 10, 2020 "Ryan did a very thorough job in servicing our AC unit today. He was very courteous, professional, and respectful. We appreciate his understanding in our Covid concerns as well. Thank you Ryan!!"
penny S. edmonton, alberta August 08, 2020 "The technician was polite, on time, and explained everything that he did and found"
john F. edmonton, alberta August 08, 2020 "Tech is spectacular- hes been a regular & always goes above and beyond to ensure value is there Call takers not so much ... like Im a pain when I call, couldnt fit me in for a day, but instead of booking me for next available appointment & putting me on cancel list, they just put me on cancel list only ... if I had not called back after no cancellations to request again Id still be waiting !!!"
christopher C. edmonton, alberta August 07, 2020 "John answered all my questions and did his best to suppress the rattling noise in the AC."
dale H. st.albert, alberta August 07, 2020 "Technician was on time, actually early, kept me informed what he was doing, fixed the problem and gave me some tips."
fred B. edmonton, alberta August 06, 2020 "Knowledgeable And efficient I thought that since McKinley did the furnace installation, that they should be on hand for the technical inspection and any shortcoming , if found-corrected ."
tim L. edmonton, alberta August 06, 2020 "Ryan did a very good job and provided very good advice to us."
tony P. edmonton, alberta August 03, 2020 "Josh did a great job and explained everything that he was going to do. He diagnosed the problem very quickly and after picking up the part got the job done in no time."
frank T. edmonton, alberta August 02, 2020 "Technician identified problem and provided solution promptly. He was clearly knowledgeable and experienced. He also pointed out that our furnace may require replacement in the next year or two."
carlos T. edmonton, alberta July 28, 2020 "The team was very professional and responsive to my unit breakdown with great customer service."
ken R. edmonton, alberta July 26, 2020 "Travis has been here before, hes a knowledgable dude, friendly, has always got the jobs done and explains."
ken K. edmonton, alberta July 25, 2020 "Respectful, updated me as he worked and showed me what he was doing."
sandra S. fort saskatchewan, alberta July 24, 2020 "We called McKinley in the morning and Travis came out in the afternoon. He was very professional and he showed my husband how to clean the motor in the AC. Not only did he sc hedule a time to return the next day with the required parts, but we received a phone call , from McKinley, to tell us he was on the way and then another phone call when he was detained. That was very much appreciated. Travis wasted no time to repair our AC and it is now working perfectly. Stellar service!!"
winnie J. edmonton, alberta July 23, 2020 "Chris provided exellent service in coordinating the same day install of the hot water tank I had my grandchilderen over and not hot water. the installers Matt and Joe where professional in installing removing and clean up of the hot water tank"
steve & lillian W. edmonton, alberta July 22, 2020 "The service man was very polite. He took the time to answer all my questions. He showed me how to use the thermostat properly. He has a lot of patience with me as I am not very good at these new devices. After taking me through all the procedure, not once, but TWICE. I think I understand how to change the temperature. I can't thank him enough."
janine B. stony plain, alberta July 22, 2020 "Excellent service and advice, starting with Chris and carrying on with technicians Daryle and Joe for our furnace and hot water tank replacement. The supplied hot water tank was defective out of the box but a new one was installed the next morning by Freddy and Mel. Very impressed with the entire purchase and service."
john K. edmonton, alberta July 20, 2020 "Called today at 1130 in the A M for service of A C unit,they were they at 100 pm and finished at 2 pm,Thank you Nelson Walker and Mckinley for the Great service and Speedy response"
carmen M. sherwood park, alberta July 19, 2020 "McKinley calls me up annually to tell me it's time for my yearly maintenance and they were out in 4 days and everything was smooth and pleasant."
valdis G. edmonton, alberta July 16, 2020 "Ryan was very personable and explained what he was doing, so I learned a little about how my furnace works."
geoff A. spruce grove, alberta July 16, 2020 "The technician came as arranged, on time, and completed the job."
linda T. edmonton, alberta July 15, 2020 "Justin was very polite and efficient Did the service quickly and ensured that I did not have any questions"
cathy T. edmonton, alberta July 15, 2020 "The technician arrived on time and did a very thorough maintenance of the AC. He explained the issues he dealt with and also recommended what should be looked at when we get the furnace serviced in the fall. He was very personable and was very willing to answer all my questions. I also appreciated that he took care not to wear his outdoor shoes in the house."
paul H. edmonton, alberta July 14, 2020 "Technician was clear with their plan from the start and explained what they would be doing. Provided suggestions for improvements"
giorgio B. edmonton, alberta July 13, 2020 "It was a great service and the technician who came in to my home was very polite and did a great job. He showed respect in all the way."
johanna B. edmonton, alberta July 12, 2020 "He was polite, on time, and thurough. Didn't mind the dog barking at him because he was wearing a mask. He did a full inspection of the systems."
betty newman N. edmonton, alberta July 12, 2020 "The techs were amazing and knowledgeable. They took the time to explain things to my grandson. Very professional"
parvin A. edmonton, alberta July 10, 2020 "Ryan was very competent, and personable and completed the service as we had requested"
sean D. edmonton, alberta July 09, 2020 "Nelson was the consummate professional. Courteous, and knows his stuff. Even gave me some advice on other items not included in his work order!"
kevin M. edmonton, alberta July 09, 2020 "Ryan arrived on time. He provided professional service. He was informative and respectful of our house by removing his footwear inside."
john A. edmonton, alberta July 09, 2020 "He was friendly and provided a good explanation of the state of our furnace. Showed up on time."
ryley C. edmonton, alberta July 08, 2020 "- Tech arrived in the time frame provided - I was notified when the tech was on his way - the work was completed, with no concerns"
braden E. edmonton, alberta July 07, 2020 "No protocols followed for covid and arrogance. Treated my call as a burden and very expensive"
frank T. edmonton, alberta July 07, 2020 "Arrived on time. Reported on condition of furnace and A/C systems. Made recommendations."
tim G. spruce grove, alberta July 07, 2020 "Ryan was knowledgeable, efficient and arrived as scheduled"
andrew G. edmonton, alberta July 07, 2020 "This is the third time in a row I have had Ryan service my equipment. He is a pleasure to talk with and is always professional. He takes the time to answer my questions with details and makes sure that I understand it all."
christa D. edmonton, alberta July 01, 2020 "Honestly not super please as the technician was unable to do anything for us and we were still charged $130"
manon F. edmonton, alberta July 01, 2020 "Christian did a very thorough job. He was very professional and informative."
mary haggerty H. edmonton, alberta June 30, 2020 "Christian was prompt and on time. I was confident He knew what he was doing. He did some extra work, cleaning the humidifiers and installing new furnace filters. He was polite and he was tidy."
brittany B. spruce grove , alberta June 24, 2020 "I felt that every question I had was answered, my ac is working perfectly since my appointment."
annemarie B. st. albert, alberta June 23, 2020 "For the reasons we posted on the public website as requested."
linda C. edmonton , alberta June 22, 2020 "Ryan was very cordial and knew his job well. He explained everything he was doing and was very respectful to my home."
theresa C. edmonton, alberta June 21, 2020 "Josh is always very professional and courteous. He is a pleasure to have in your home, very trustworthy."
sara K. spruce grove, alberta June 20, 2020 "We had an amazing experience! Went from a tech coming out to check out broken ac to a sales person coming out an hour later. To someone coming to install our new unit by mid afternoon. All of the individuals we dealt with were professional and had a lot of useful knowledge that they gave us as they were going along!"
genevra B. st. albert, alberta June 20, 2020 "Justin was on time...wore a mask..( I did as well) wore shoe coverings. Explained what he was doing...answered all my questions"
elaine L. edmonton, alberta June 18, 2020 "I was looking to have my two units of AC cleaned. I am not exactly sure the 10 minutes tune up worth $300+. When the units were still within warranty, the technician tightened the TX valve when leak was suspected one year post installation inspection. Now its going to cost $3000 to replace TX valve and do a leak search. Will definitely not have yearly tune up done by the company in the future."
maureen Y. edmonton, alberta June 18, 2020 "Justin was fabulous and was efficient, competent, respectful and polite!! Awesome young man!"
kate L. edmonton, alberta June 18, 2020 "Ryan explained everything he was doing but also went about his business and made minimal impact on my day."
gerry L. st. albert, alberta June 18, 2020 "Travis was very honest and did a great job. Al did the best he could price wise. We stay with you because we can count on you and you never let us down!"
mike T. edmonton, alberta June 17, 2020 "Sales and Service Staff were prompt and professional through the entire process of scheduling, consulting and installation."
steve W. edmonton, alberta June 16, 2020 "fully provided service needed, explained the service, answered all questions, pleasant and professional"
marion M. edmonton, alberta June 13, 2020 "Very friendly technician, who passed on all findings on the conditions of my heating and cooling systems"
tami O. edmonton, alberta June 12, 2020 "Because Ryan is one of the most pleasant people I have ever met."
trudy M. st. albert, alberta June 07, 2020 "Slight boo boo. Never turned thermostat back to heat. Left it on off. Cool weather at the moment."
alfred C. edmonton, alberta June 06, 2020 "Friendly and professional service by both the sales person and installation team. Stress free."
susanne D. edmonton, alberta June 05, 2020 "The tech was great, explained everything. Was polite and personable"
james P. morinville, alberta June 05, 2020 "The installers did a great job and kept me aware of progress."
christopher C. edmonton, alberta June 04, 2020 "Ryan was polite and courteous. He explained what he was doing, reported his findings and answered our questions."
colin M. edmonton, alberta June 04, 2020 "he was very thorough in explaining the results in the checks he performed on the a/c unit"
dorothy M. edmonton, alberta May 30, 2020 "Kassam is always so friendly, thorough and explains things very well."
dale K. edmonton, alberta May 28, 2020 "Kasam is professional, friendly, attentive to detail, ... He has been servicing our system from square one and we are always happy to have him back in to make sure everything stays performing to our expectations"
brenda D. edmonton, alberta May 27, 2020 "Personable, good explanation of a/c maintenance, on time, Neat."
jeanette Z. edmonton, alberta May 22, 2020 "Ease of making appointment with friendly staff on phone. Andrew arrived at the pre-set time. He was friendly and knowledgeable and gave me simple explanations regarding the problem. On the second visit, again right on time and fixed the issue quickly and efficiently all the while maintaining the required distancing."
robert F. edmonton, alberta May 22, 2020 "They were quick and organized and very knowledgeable about what they were doing"
victor H. edmonton, alberta May 22, 2020 "Ryan was very good. He made sure we were social distancing and explained what he was going to do and what he found out while servicing our furnace. We would highly recommend him."
allan Y. edmonton, alberta May 22, 2020 "Professional personnel. Polite, clean and expert installation and sales. Very knowledgeable, upfront and honest. Very pleased!"
pearl S. edmonton, california May 20, 2020 "all our questions were answered with patience & knowledge allowing us to make a suitable decision as to which water system we thought served us best"
richard S. edmonton, alberta May 17, 2020 "Really appreciated all the attention to Covid related protocols."
frank T. edmonton, alberta May 17, 2020 "Chris, first responder, quickly analyzed the proble,,made necessary temporary repair and recommended replacement of equipment. Zack and Leland arrived the next morning and replaced the aged, faulty hotvwater heater. Excellent service."
janette T. edmonton, alberta May 16, 2020 "Chris the technician was very courteous and very helpful. I would like him to come and service my furnace next year."
dale P. edmonton, alberta May 15, 2020 "Quick and easy contract. Service personal in and out 2 hours good clean up ??"