McKinley Heating Service Experts Reviews

"Service was provided in a timely manner by a competent and knowledgeable technician. He was respectful of the Covid protocols."

"Service technician polite and friendly. Finished service in timely fashion. Did not leave a mess. Provided summary report of services provided."

"Satisfy with the work"

"Tech knew what he was doing any questions I had he easily answered"

"I feel secure that you will be there to help when I need help. As a senior I need that security."

"Fast efficient service; knowledgeable technician."

"Technician was great - on time and completed the inspection and service thoroughly"

"Prompt, friendly service. Travis is always very thorough."

"Technician arrived during the time window previously provided, and was polite and efficient. We have a multi-year service contract, and it would have been helpful if the documentation left by the technician at the end of the call specifically indicated how many more visits we have remaining under the contract."

"The Tech was great and had a lot of great advise regarding our furnace. I do not want Cory your sales rep in my house ever again. 2nd time Hes been here was a total arrogant individual and I wont let him back in my house. Bullying sales techniques not my thing and when he ripped the thermostat off the wall that had a corroded battery in it tried to say I need a new one and it wont work- new batteries and some minor scrubbing by your tech all good. Cory said its $200 bucks hell put a new one one. Yes our furnace is old but we dont have a ton of money this year so trying to make it last which the tech did advise of ways to help at less the cost. I feel sorry for the techs that have to have Cory with them in the beginning. I think they represent the company much better than your sales guy."

"From the time I called inquiring about the furnace areplacement, to Chris Brown our sales Rep, to the 3 men Devin, Landaon, and Zace, everyone was helpful and professional."

"installation done exactly as proposed"

"prompt, courteous, knows what he's doing and gives us great service and advice"

"The technician was polite and punctual. I have to say I find the plus Service Plan to be confusing. If the cost for a general maintenance check up is essentially the same as your plan why offer both? And if you are offering both, Can you put together a straightforward hand out that shows all the details of both? Every year I look at this and wonder why it isn't more straight forward."

"Very courteous and professional"

"He was friendly, knowledgeable and fast."

"He Did and good job, and explained everything"

"I have had Travis here a few times, and he is always very pleasant and very helpful."

"Sam was very thorough and provided a better explanation as to what was happening with the thermostat and how it could be fixed and gave me the option to do so didn't just say it has to be this particular way. I thoroughly feel like I was having a conversation with somebody in my inner circle who was helping me out trying to fix a furnace with his honesty and knowledge it was very refreshing :)"

"Sam is very knowledgeable and service orientated Tech."

"Quick & professional service!"

"Everything was good. The tech noticed the misspelling of my name. I see it has not been changed."

"The service was professional."

"The service rep answered all my questions and explained the work that he was doing."

"Thorough and on time"

"Were going to have to spend a lot of money to fix a small issue."

"He was very friendly, informative and thorough. He used his lunch time to read up on the humidifier and subsequently fixed it without further costs to me! Excellent client Service atattitude!"

"The technician arrived on time, He was very personable, informative and completed the work work very competently. He was careful to address the COVID-19 safety policies."

"Courteous, informative"

"Service was good, technician friendly"

"workers informed me of what was to br done"

"Installers did excellent work - neat, precise, on time"

"Ryan completed the servicing quickly and explained in detail what he had done. I appreciated that he entered my home complete with PPE."

"No one gets a 10. There is always room for improvement."

"I was very impressed by your technician Ryan.He was professional and courteous.He did a good job with the furnace tuneup and installation of new filters."

"Very professional, friendly, patient and knowledgeable"

"He was polite, timely, pleasant and tidy."

"Punctual, efficient, answered all my questions."

"The Tech explained many things about my furnace and water heater."

"Ryan was very polite, personable, and professional and explained what he had done in easy to understand terms. He listened well (my husband's comment) and we both very much appreciated that he connected/re-set our humidifier system and hose - not necessarily part of the furnace call. We also appreciated that he wore a mask even though we were a bit pre-occupied with other things and didn't get around to putting on masks ourselves."

"No issues reported by tenants. Technician was polite and informative"

"your technician was pleasant & professional. He explained what he did and what i need to be aware of for the future. The only reason I didn't give a 10 was becuase my appointment was "lost" and i called the day of service to find out what was happening and was told I am not booked. Your receptionist was a problem solver and got a tech out asap so i didn't have to book off anothr 1/2 day of vacation to get this looked after. Also your website wasn't working property, i am resubmitting my comments a second time today. there was an error msg."

"Ryan was very friendly and knowledgeable. This is the second time he's been to my home and I would welcome him back again."

"To date I have never had anything but exceptional service from Mckinley."

"He was very knowledgeable and went up and beyond of the regular service call. I was very appreciative for all the work and testing he did on my furnace."

"Solved the problem."

"Clear about what was required, done, and needed to be done. Cared for my home and expressed interest."

"Devin and Zacc did an awesome installation. They were timely and very professional. Very satisfied"

"On time, informative, clean, friendly"

"Prompt and good communication"

"Quick response. Helpful and knowledgable tech. Stands by their product and warranties. Excellent service!!"

"Prompt, properly masked, kept safe distance, answered questions accurately and promptly"

"Pleasant guy"

"Tech was great, and explained everything."

"Very pleased with the service call: a good start of Fall and reassuring to have a service membership for the year"

"Ryan seemed very informative, was very polite and respectful."

"Sent a tech and sales guy. Stood there watched the furnace for a bit. Told me I needed a new one and walked out giving me a bill for $140 bucks."

"Good conversation"

"You have done a great job"

"We were satisfied all round. In"

"Ryan was very professional and thorough."

"All representatives were professional in their demeanor and got the job done. Although we did need Nelson's help after hours to complete the installation of the air conditioning unit."

"Fast, friendly, professional service."

"Christian was very professional, polite and knowledgeable. He took the time to explain everything in detail but yet in a way I understood. I have always been so impressed with your technicians."

"Technician was professional, respectful and polite. Did great job as always."

"Alex was friendly and thorough and provided sound advice."

"There on time, worked solid and let me know when done and what they did"

"Everything was absolutely perfect. I am so impressed by absolutely every step taken by your company."

"Josh was friendly, relaxed and personable. Half the stress of calling someone in to fix an issue is whether you can trust the person to provide the right advice and opinion. Places I've dealt with has used fear to upsell or make unnecessary fixes. I've used McKinley for a few years now and consistently the person that has arrived has been personable."

"The technician was on time, very polite and efficient."

"Ryan was very polite and knowledgeable."

"Smooth"

"Helpful. quick on time"

"We had major problems with our furnace they had to come out 5 times. Chris did everything he could and the problem kept resurfacing. He was kind understanding and went above and beyond for us. This was a reassuring nightmare and he made it go smoothly with out fees that we cant afford right not. So appreciate him and his expertise."

"The service person was professional, friendly and efficient, he had followed all COVID protocol. We are very please."

"Chris was on time, was very thorough with his inspection of our garage furnace and gave useful advice."

"Workmanship and Personality"

"the Technican was very pleasant knowledgable and provided solutions to my problem. He was a little early but it wasn't a problem"

"Andrew D provided exemplary customer service and completed the job as required."

"Knowledgeable and courteous"

"Ryan did a very thorough job in servicing our AC unit today. He was very courteous, professional, and respectful. We appreciate his understanding in our Covid concerns as well. Thank you Ryan!!"

"The technician was polite, on time, and explained everything that he did and found"

"Tech is spectacular- hes been a regular & always goes above and beyond to ensure value is there Call takers not so much ... like Im a pain when I call, couldnt fit me in for a day, but instead of booking me for next available appointment & putting me on cancel list, they just put me on cancel list only ... if I had not called back after no cancellations to request again Id still be waiting !!!"

"John answered all my questions and did his best to suppress the rattling noise in the AC."

"Technician was on time, actually early, kept me informed what he was doing, fixed the problem and gave me some tips."

"Knowledgeable And efficient I thought that since McKinley did the furnace installation, that they should be on hand for the technical inspection and any shortcoming , if found-corrected ."

"Ryan did a very good job and provided very good advice to us."

"Josh did a great job and explained everything that he was going to do. He diagnosed the problem very quickly and after picking up the part got the job done in no time."

"Technician identified problem and provided solution promptly. He was clearly knowledgeable and experienced. He also pointed out that our furnace may require replacement in the next year or two."

"The team was very professional and responsive to my unit breakdown with great customer service."

"Quick, thorough and a good assessment."

"Travis has been here before, hes a knowledgable dude, friendly, has always got the jobs done and explains."

"Respectful, updated me as he worked and showed me what he was doing."

"We called McKinley in the morning and Travis came out in the afternoon. He was very professional and he showed my husband how to clean the motor in the AC. Not only did he sc hedule a time to return the next day with the required parts, but we received a phone call , from McKinley, to tell us he was on the way and then another phone call when he was detained. That was very much appreciated. Travis wasted no time to repair our AC and it is now working perfectly. Stellar service!!"

"Chris provided exellent service in coordinating the same day install of the hot water tank I had my grandchilderen over and not hot water. the installers Matt and Joe where professional in installing removing and clean up of the hot water tank"

"Respectful, efficient, used covid protective practices"

"The service man was very polite. He took the time to answer all my questions. He showed me how to use the thermostat properly. He has a lot of patience with me as I am not very good at these new devices. After taking me through all the procedure, not once, but TWICE. I think I understand how to change the temperature. I can't thank him enough."

"Excellent service and advice, starting with Chris and carrying on with technicians Daryle and Joe for our furnace and hot water tank replacement. The supplied hot water tank was defective out of the box but a new one was installed the next morning by Freddy and Mel. Very impressed with the entire purchase and service."

"Called today at 1130 in the A M for service of A C unit,they were they at 100 pm and finished at 2 pm,Thank you Nelson Walker and Mckinley for the Great service and Speedy response"

"McKinley calls me up annually to tell me it's time for my yearly maintenance and they were out in 4 days and everything was smooth and pleasant."

"Because Im a satisfied customer"

"friendly and knowledgeable technician"

"He was prompt, polite and knew his job"

"Ryan was very personable and explained what he was doing, so I learned a little about how my furnace works."

"The technician came as arranged, on time, and completed the job."

"The tech was very thorough and helpful"

"Justin was very polite and efficient Did the service quickly and ensured that I did not have any questions"

"The technician arrived on time and did a very thorough maintenance of the AC. He explained the issues he dealt with and also recommended what should be looked at when we get the furnace serviced in the fall. He was very personable and was very willing to answer all my questions. I also appreciated that he took care not to wear his outdoor shoes in the house."

"very friendly and knowledgeable"

"Technician was clear with their plan from the start and explained what they would be doing. Provided suggestions for improvements"

"It was a great service and the technician who came in to my home was very polite and did a great job. He showed respect in all the way."

"He was polite, on time, and thurough. Didn't mind the dog barking at him because he was wearing a mask. He did a full inspection of the systems."

"The techs were amazing and knowledgeable. They took the time to explain things to my grandson. Very professional"

"Ryan was very competent, and personable and completed the service as we had requested"

"Very professional. Nice clean quick work."

"Nelson was the consummate professional. Courteous, and knows his stuff. Even gave me some advice on other items not included in his work order!"

"Ryan arrived on time. He provided professional service. He was informative and respectful of our house by removing his footwear inside."

"He was friendly and provided a good explanation of the state of our furnace. Showed up on time."

"- Tech arrived in the time frame provided - I was notified when the tech was on his way - the work was completed, with no concerns"

"No protocols followed for covid and arrogance. Treated my call as a burden and very expensive"

"Arrived on time. Reported on condition of furnace and A/C systems. Made recommendations."

"Ryan was knowledgeable, efficient and arrived as scheduled"

"This is the third time in a row I have had Ryan service my equipment. He is a pleasure to talk with and is always professional. He takes the time to answer my questions with details and makes sure that I understand it all."

"Justin was very polite and explained the issues clearly."

"Took time to explain options and provided expertise."

"Very courteous and helpful."

"Honestly not super please as the technician was unable to do anything for us and we were still charged $130"

"Christian did a very thorough job. He was very professional and informative."

"Christian was prompt and on time. I was confident He knew what he was doing. He did some extra work, cleaning the humidifiers and installing new furnace filters. He was polite and he was tidy."

"Ryan was polite and helpful and explained everything."

"Efficient and polite"

"Friendly competent technician"

"Knowledgeable and professional"

"Very professional, pleasant people to deal with"

"I felt that every question I had was answered, my ac is working perfectly since my appointment."

"Very nice people easy-going And respectful"

"For the reasons we posted on the public website as requested."

"Service was fast, friendly and courteous"

"Ryan was very cordial and knew his job well. He explained everything he was doing and was very respectful to my home."

"Arrived promptly and proceeded with his inspection."

"Josh is always very professional and courteous. He is a pleasure to have in your home, very trustworthy."

"The techs are very professional and friendly."

"Jordyn was great. Very informative and professional"

"We had an amazing experience! Went from a tech coming out to check out broken ac to a sales person coming out an hour later. To someone coming to install our new unit by mid afternoon. All of the individuals we dealt with were professional and had a lot of useful knowledge that they gave us as they were going along!"

"Justin was on time...wore a mask..( I did as well) wore shoe coverings. Explained what he was doing...answered all my questions"

"I was looking to have my two units of AC cleaned. I am not exactly sure the 10 minutes tune up worth $300+. When the units were still within warranty, the technician tightened the TX valve when leak was suspected one year post installation inspection. Now its going to cost $3000 to replace TX valve and do a leak search. Will definitely not have yearly tune up done by the company in the future."

"I don't know what 10 means"

"Justin was fabulous and was efficient, competent, respectful and polite!! Awesome young man!"

"Ryan explained everything he was doing but also went about his business and made minimal impact on my day."

"Travis was very honest and did a great job. Al did the best he could price wise. We stay with you because we can count on you and you never let us down!"

"Sales and Service Staff were prompt and professional through the entire process of scheduling, consulting and installation."

"fully provided service needed, explained the service, answered all questions, pleasant and professional"

"Very friendly technician, who passed on all findings on the conditions of my heating and cooling systems"

"Because Ryan is one of the most pleasant people I have ever met."

"Response was prompt"

"Slight boo boo. Never turned thermostat back to heat. Left it on off. Cool weather at the moment."

"Prompt courteous clean and respectful swevice"

"Technician was courteous, efficient and helpful"

"Friendly and professional service by both the sales person and installation team. Stress free."

"The tech was great, explained everything. Was polite and personable"

"You were on time. I liked the service man"

"The installers did a great job and kept me aware of progress."

"Ryan was polite and courteous. He explained what he was doing, reported his findings and answered our questions."

"he was very thorough in explaining the results in the checks he performed on the a/c unit"

"Josh was very informative and a great communicator."

"He explained all the work he was doing and findings"

"Kassam is always so friendly, thorough and explains things very well."

"Quick clean polite."

"Service tech was very professional and knowledgeable"

"Kasam is professional, friendly, attentive to detail, ... He has been servicing our system from square one and we are always happy to have him back in to make sure everything stays performing to our expectations"

"Personable, good explanation of a/c maintenance, on time, Neat."

"Great experience"

"Ryan was prompt and very courteous. Explained everything."

"Ease of making appointment with friendly staff on phone. Andrew arrived at the pre-set time. He was friendly and knowledgeable and gave me simple explanations regarding the problem. On the second visit, again right on time and fixed the issue quickly and efficiently all the while maintaining the required distancing."

"They were quick and organized and very knowledgeable about what they were doing"

"Ryan was very good. He made sure we were social distancing and explained what he was going to do and what he found out while servicing our furnace. We would highly recommend him."

"Professional personnel. Polite, clean and expert installation and sales. Very knowledgeable, upfront and honest. Very pleased!"

"On time and efficient"

"On time and competent"

"all our questions were answered with patience & knowledge allowing us to make a suitable decision as to which water system we thought served us best"

"quick and informative"

"Really appreciated all the attention to Covid related protocols."

"Chris, first responder, quickly analyzed the proble,,made necessary temporary repair and recommended replacement of equipment. Zack and Leland arrived the next morning and replaced the aged, faulty hotvwater heater. Excellent service."

"professional staff person and very personable"

"Chris the technician was very courteous and very helpful. I would like him to come and service my furnace next year."

"Quick and easy contract. Service personal in and out 2 hours good clean up ??"

"Came in and did job as explained in a timely manner."

"Came in and did the job as explained."

"Efficient and equipped during covid times"

"Technician was very pleasant, explained everything, and was efficient."

"Overall, service was exceptional. Repair person and installers were all very respectful with respect to COVID-19 precautions. Salesperson (Chris) was not (seemed indifferent to the need for social distancing, no mask, comments about not being concerned about it as he was only at his own home or in other people's homes - a bit surprising given the level of attention to the situation that the others displayed). Chris also promised the installers to be here by 8:30 - 9:00 am, they arrived at 11 (but I appreciated 3 phone calls in advance informing me of their estimated time of arrival)."

"Very polite and had great work habits."

"curtious, pleasent, answered my questions even if unrelated to the reason he was doing a service call"

"I have decided to terminate my services with Mckinley Heating not based on this last call but on the service and advice received during winter. I was adviced to change the furnace for a few thousand dollars and even got a visit from a Sales rep. The only problem I had was that the air intake was blocked because of the extreme cold weather. Not one but two of the technicians who came by could not find the problem. Glad I took a second opinion. The technicians were polite, but not the experts they claimed to be."

"From booking the appointment -phoning 20 minutes before Andrew arrived- was respectful of my home -did a thorough job and answered any questions I had. Excellent service , thank you."

"1"

"Ryan did everything very professionally and thoroughly. He is a very customer oriented person."

"Freddy and Melchor did a great job installing my hot water tank. I did have one problem with a leak near the water meter which epcor did come and fix. These two gentlemen installed my AC unit last summer and am happy with their work. Fast and efficent."

"Seemed competent and knowledgable"

"Andrew was the first to come to check the thermostat and was very helpful. Keenan was very knowledgeable in relating to me about my new furnace purchase. He also honoured his commitment to what the purchase would entail and what I should receive in total. Darrell came the next day to correct and remove the old humidifier and all that entailed, and he knew exactly what the trouble was with the pump. I was very pleased with all the workmanship and the very courteous manner in how all was done and that all commitments that were met. Thanks to all of you all very much your great service. I love our new furnace.??????"

"They both worked very very steady and dedicated. Their work was neat and tidy. They were friendly and courteous. I also appreciated they were understanding and kind to our excitable dog."

"The Tech dropped a filter."

"very competent and courteous throughout the whole process"

"excellant service and communication skills"

"Excellent presentation by Keenan who understood what we needed including a very simple control.,eyesight being a problem for my husband. Installation was done at our convenience and the two man crew who did the installation were knowledgeable, hard workers who took pride in the work they did.The house was left in immaculate condition and the equipment was explained to us. They were careful due to our concerns re Covina exposure."

"Sam explained everything to me. He was polit & professioal."

"Knowable personal, good communication skills, helpful with questions"

"He was able to get here quickly and was very professional in the way he handled everything. He was very careful to keep a safe distance, and kept his mask on the whole time."

"Thorough check on furnace, detected tiny leak on furnace nat gas"

"From start to finish the team was professional and explained everything for us."

"Awesome service! McKinley heating has provided us with over ten years of great service, great products and pricing. Their service and installation teams are proficient and courteous!"

"Everyone was very friendly and knowledgeable answering all of questions."

"Awsome service and very good installers, super nice and friendly and everything works perfectly"

"Service Technician Fredie offered suggestions before installation of and AC. In addition, Fredie provided a final walkthrough and answered my questions at the completion of the job. Also appreciated the competitive pricing and service provided by Dean Doyle."

"I like that the same technician has been here a few time and knows our system."

"As always receive thorough response and advice. Quick and efficient service. Very satisfying and continue to keep trust."

"Excellent service and friendly. Thoughtful in maintaining virus protocol."

"Everything was completed in a very professional and timely fashion"

"Absolutely the best! Very professional! Explained the whole process of getting a new furnace and all the different options in a very understandable and informative manner. Not an ounce of high pressure. The installers did a fantastic job, were very polite and the cleanup was amazing. In very stressful circumstances this was an amazing and non- stressful outcome. They even like my dog!"

"Everyone was awesome... from first call to Andrew's second visit due to parts... Awesome!"

"Alex and his partner were very efficient and very professional."

"Service above and beyond, in a difficult situation."

"From the initial phone call to request assistance, McKinleys employees were extremely helpful, respectful, informative and practised social distancing, on site. There is no way I could ever express my gratitude for the extra effort that the technician, Sam, accorded me. I truly hope that McKinley knows they have a jem as an emplyee."

"I am absolutely thrilled with the service, they were both highly professional and efficient. They were friendly, helpful, knowledgeable, thoughtful and trustworthy."

"We had some difficulty getting someone to come out due to issues re: the pandemic but I spoke to two technicians on the phone over a three day period who were both great. When Kassam came to the house we had been without our main floor furnace for about 12 hours. He spent an hour and a half here and explained things to me, replaced a part and then spent an extended time checking that the furnace was working properly. He was great!!!"

"Contacted me quickly Arrived quickly after contact repaired and functioning!"

"Really made our furnace area look good with way completed all the plumbing connections"

"Very knowledgable but was the third time installing"

"Responded quickly even though it was 11pm. Found the problem in a few minutes, which turned out to be a gas supply problem and nothing to do with the furnace."

"Techn. Was very pleasant,efficient and personable."

"We had been without heat for over a week with previous Company and could not expect them for 2 more days. I called McKinley and the next day, they were here in the early morning."

"Very professional, great workers, very careful in moving the old out and the new in the house!"

"Very quick to come out and respond to our concern."

"Spent quite some time trouble shooting the issue."

"although the technician came late in the evening, what makes me upset is that with a 2 year old furnace and water installed by McKinley we've had nothing but constant problems. Also have a technician come to fix the problems of the furnace install that the City of Edmonton inspector failed on is also frustrating. I had to take 2 days off of work - and then still another day when the City of Edmonton Inspector has to come BACK to re-inspect the fix. Plus that within the month that the technician came to "fix the problems" we had to call again to fix MORE problems."

"Had a salesman come out to the service call without my knowledge and felt that this was pretty presumptuous to have show up without letting me know ahead of time."

"Efficient. Pleasant manner"

"Friendly , quick ,efficient. Installers were quick & clean & helpful thanks"

"Ryan arrived on time, was very pleasant and polite and kept me informed as to the progress of the service. And he gave me new filters which no one did in the past!"

"The sale and installation was seamless. We felt very comfortable with the whole process."

"Have been dealing with specific McKinley experts for many years ,I highly respect them and trust their opinions and guidance on heating products"

"The response to my initial call was prompt....very good for late in the afternoon on a Friday."

"Tech was courteous, competent and not only solved the noise problem but explained everything he had done. When he took off his coveralls and did a the technician tango, I knew he was going above and beyond a standard service level I made up that last part. Have never had an issue with the service calls."

"Prompt arrival and everything fixed to our full satisfaction."

"They were very knowledgeable & efficient."

"Very satisfied with the quickness and professionalism of the techs and sales person. It was easy and fast. The only thing is that I had asked for the permanent filter in my old furnace to be kept back and left at the rental property but it was taken. It had cost me over $200.00 so I hope it can be recovered."

"Great service"

"very efficient and a wealth of info"

"Problem fixed! And explained"

"Ryan was professional, personable, efficient"

"Service person very informative and willingness to share his knowledge"

"Nelson was very friendly, efficient and knowledgeable . He went above and beyond explaining steps of process to resolve the problem."

"They did excellent work, very prompt and professional."

"Ryan was courteous, friendly and professional and he explained the work he did. If I could request a technician to come to my home again it would be him!"

"I felt that the team went above and beyond to make sure everything was not just right but perfect. Even the few minor issues were dealt with swiftly and satisfactorily."

"QUICK RESPONSE ON PHONE - technicians exceptional and friendly Ryan and Zacc very knowledgeable - same day fixed"

"Very thorough work done"

"Fredie, Melchor, and Robb installed my new furnace and water heater. My old furnace was 41 years old, and I was starting to worry about whether it would make it through another winter. They worked very hard all day. They were friendly, courteous, and efficient. They explained everything to me and cleaned everything up when they were finished. I was very happy with the service that the provided."

"Issue wasn't fixed on the first visit. Tech came back and there was another issue found. Verbal quote was very expensive. Never did receive a formal quote from the office after 3 phone calls."

"Fast on a Saturday call. Professional rep. Knowledgable"

"Responsible, courteous, good clean up."

"I was pleased with the response time but wasn't too pleased with the outcome. I understand that the weather was too cold and climbing on the roof was hazardous but waiting a week for a solution was a little too long. I had the same problem last year so I feel that the problem should have been fixed then....it wasn't going to go away. We are a "winter city"!"

"Good job"

"Arrived quickly and resolved the problem quickly with a plan to prevent further issues"

"He was friendly and efficient in installing our humidifier."

"Service was prompt and friendly. Furnace was replaced with no mess left behind. We chose a basic unit and there was no pressure to buy something fancier."

"I don't like pushy sales people or intrusive workers. They were very efficient and very polite."

"i am unsure as to the extend of services provided with the monthly fee, and my own care for the furnace. also your service providers removed my laundry hangers without my consultation."

"Ryan has been to my house before. I am comfortable with his advice and he is happy to demonstrate information about the furnace."

"I have replied in length to my concerns and contacted the Service Manager last week with my concerns. He called me the next day and agreed the tech did not follow the protocol and he would call me when he discussed it with the tech the next day. He has not returned my call in a week. Then when I complete the survey the Digital Touch Point says theres a problem and I should try again. I am more than unhappy."

"Christian went above and beyond to allay my concerns about a noise I was afraid was from the furnace."

"Replacement of thermostat, without high-end features like WiFi control by mobile devices, even with a electronic interface module, cost over $900?? I was ripped off."

"quick,clean and profressional install with training of apprentices evident . recall for new thermostat no problem."

"Both technicians were professional and courteous"

"Made all the required changes and inspections however I was very pleased with all his explanations of what he checked and what was ok and what needed to be addressed"

"Customer Service Receptionist very helpful when I asked for an experienced technician? Technician arrived on time and did necessary work quickly. Was friendly and courteous. He knew what he was doing. He was an experienced tech and I appreciated that. I do not like these surveys because if I have someone not experienced which happened several times, I would feel badly to rate them poorly. Thank you."

"Quick service - Great explanation of options - Lease to Own deal for landlords of rental property"

"Service was prompt and professional. Quick diagnosis and repair"

"Very professional service. Ryan was courteous and provided excellent information."

"Had some problems after installation of humidifier and they were immediately addressed."

"The initial service was excellent. However I paid $800 for a new inducer and sadly the problem still exists and Im not willing to pay more money for a issue that the inducer was suppose to fix!!"

"Given a full explanation as to the installation. Apparently there was no cold air return according to the City Inspector. Other staff came on Dec. 13th and did an Excellent to rectify the situation."

"Very thorough and corrected issues with our new furnaces that were installed by another company"

"Nelson was polite, professional, and pleasant. He clearly explained the issue with our furnace and provided tips on how to prevent the problem from reoccurring in the future."

"He was prompt and courteous and gave important information."

"Devin was here for both days of installing the tankless water heater and was extremely professional and informative."

"Ryan was very polite and friendly, he kept me up-to-date with the progress of the inspection and was very efficient with the work."

"Fast response time and quick solution to problem"

"Turned up on time, recognized the problem and was able to provide alternatives with costs."

"DID A WONDERFUL JOB"

"Because usual McKinley Heating, or the technician, give us a free air filter, this time he did not give the air filter and he did not give us his business card, we do not know his name."

"Thomas was very knowledgeable and was super helpful. He repaired issues that we didn't even know we had and optimised our system. Very professional, friendly and kind technician."

"Both the technician and sales rep were very knowledgeable and took the time to explain everything and provided informative and detailed options."

"Very personable, very knowledgeable, explained things thoroughly. A pleasant person to deal with."

"PROMPT SERVICE"

"Ryan arrived on time, did the work required in a reasonable amount of time, fixed what was wrong and was an excellent communicator for a person 25 yrs young !"

"Andy searched for the elusive solution to an on-going issue with our heating system, and was successful. Very impressed with his abilities, and good communication skills."

"He was on time explained everything to me"

"Ryan was very pleasant, courteous and professional. He took the time to explain the work that he was doing on the furnace."

"Stellar service, great technician"

"Thomas was a pleasant, well mannered knowledgeable young man who shared all information and advice in a timely fashion. This young man is a wonderful ambassador for your company."

"Very respectful, informative and polite. Completely cleaned up after himself"

"Excellent service -- was able to solve problem. Went and got part so could be fixed right away."

"He was personable, and provided information. He also answered my questions."

"very friendly and personable."

"The technician did good work, and the process of scheduling went well, but the service was horrifically expensive."

"Pleasant young man who answered all our questions and provided good service Very knowledgeable and was very thorough."