McKinley Heating Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 2,193 Reviews
sergei I.
edmonton, alberta
cameron C.
edmonton, alberta
"quick,clean and profressional install with training of apprentices evident . recall for new thermostat no problem."
peter K.
edmonton, alberta
"Both technicians were professional and courteous"
frank O.
edmonton, alberta
"Made all the required changes and inspections however I was very pleased with all his explanations of what he checked and what was ok and what needed to be addressed"
carolyn P.
edmonton, alberta
"Customer Service Receptionist very helpful when I asked for an experienced technician? Technician arrived on time and did necessary work quickly. Was friendly and courteous. He knew what he was doing. He was an experienced tech and I appreciated that. I do not like these surveys because if I have someone not experienced which happened several times, I would feel badly to rate them poorly. Thank you."
karen K.
edmonton, alberta
"Quick service - Great explanation of options - Lease to Own deal for landlords of rental property"
nels O.
edmonton, alberta
"Service was prompt and professional. Quick diagnosis and repair"
vicki W.
edmonton, alberta
"Very professional service. Ryan was courteous and provided excellent information."
brian F.
st. albert, alberta
"Had some problems after installation of humidifier and they were immediately addressed."
gayle D.
edmonton, alberta
"The initial service was excellent. However I paid $800 for a new inducer and sadly the problem still exists and Im not willing to pay more money for a issue that the inducer was suppose to fix!!"
gloria R.
edmonton, alberta
"Given a full explanation as to the installation. Apparently there was no cold air return according to the City Inspector. Other staff came on Dec. 13th and did an Excellent to rectify the situation."
dale M.
edmonton, alberta
"Very thorough and corrected issues with our new furnaces that were installed by another company"
lindsay H.
edmonton, alberta
"Nelson was polite, professional, and pleasant. He clearly explained the issue with our furnace and provided tips on how to prevent the problem from reoccurring in the future."
louise H.
edmonton, alberta
"He was prompt and courteous and gave important information."
dave P.
edmonton, alberta
"Devin was here for both days of installing the tankless water heater and was extremely professional and informative."
keith L.
edmonton, alberta
"Ryan was very polite and friendly, he kept me up-to-date with the progress of the inspection and was very efficient with the work."
carolyn H.
edmonton, alberta
"Fast response time and quick solution to problem"
mike F.
st. albert, alberta
"Turned up on time, recognized the problem and was able to provide alternatives with costs."
barb K.
edmonton, alberta
john L.
edmonton, alberta
richard F.
edmonton, alberta
"DID A WONDERFUL JOB"
norman M.
edmonton, alberta
nicolina R.
edmonton, alberta
"Because usual McKinley Heating, or the technician, give us a free air filter, this time he did not give the air filter and he did not give us his business card, we do not know his name."
matt K.
edmonton, alberta
"Thomas was very knowledgeable and was super helpful. He repaired issues that we didn't even know we had and optimised our system. Very professional, friendly and kind technician."
ed D.
edmonton, alberta
"Both the technician and sales rep were very knowledgeable and took the time to explain everything and provided informative and detailed options."
norm M.
edmonton, alberta
"Very personable, very knowledgeable, explained things thoroughly. A pleasant person to deal with."
mary jane F.
edmonton, alberta
"PROMPT SERVICE"
elizabeth T.
edmonton, alberta
"Ryan arrived on time, did the work required in a reasonable amount of time, fixed what was wrong and was an excellent communicator for a person 25 yrs young !"
delores B.
edmonton, alberta
"Andy searched for the elusive solution to an on-going issue with our heating system, and was successful. Very impressed with his abilities, and good communication skills."
tara W.
edmonton, alberta
"He was on time explained everything to me"
donna M.
edmonton, alberta
"Ryan was very pleasant, courteous and professional. He took the time to explain the work that he was doing on the furnace."
dale K.
edmonton, alberta
"Stellar service, great technician"
ernie S.
edmonton, alberta
"Thomas was a pleasant, well mannered knowledgeable young man who shared all information and advice in a timely fashion. This young man is a wonderful ambassador for your company."
ellen S.
edmonton, alberta
"Very respectful, informative and polite. Completely cleaned up after himself"
brian F.
st. albert, alberta
"Excellent service -- was able to solve problem. Went and got part so could be fixed right away."
karen B.
spruce grove, alberta
"He was personable, and provided information. He also answered my questions."
terri P.
edmonton, alberta
"very friendly and personable."
scott D.
edmonton, alberta
"The technician did good work, and the process of scheduling went well, but the service was horrifically expensive."
betty-lou A.
edmonton, alberta
darlene B.
edmonton, alberta
"Pleasant young man who answered all our questions and provided good service Very knowledgeable and was very thorough."
bill M.
st. albert, alberta
"Alex assessed and fix the the problems very uicklyand effeciently in minutes"
don K.
edmonton, alberta
"He did a good job."
tricia C.
edmonton, alberta
"he was honest in what services I required."
jason R.
edmonton, alberta
"From the original furnace inspection, to the speed of the sales person coming out and specing a new furnace and hot water heater for us, to the professional installation services, all aspects we excellent."
sue R.
edmonton, alberta
rory S.
edmonton, alberta
"I contacted your company on a Sunday for furnace problems, and Kassam was very helpful and was able to prompt me enabling me to get my furnace working via a phone call. Technician Josh came out on Monday and diagnosed my system, and as soon as parts arrive my system will be repaired. Accollades to both of them, but a big "thumbs up" for Kassam."
clarence O.
edmonton, alberta
"Found the problem and fixed it the next day."
judee D.
edmonton, alberta
"Justin was very courteous and friendly, Justin explained everything he was doing, he answer all my questions and explained everything to me"
grace S.
edmonton, alberta
"Andrew is very knowledgeable and provides all options and great tips."
laurie D.
edmonton, alberta
"They were prompt, efficient, nice, funny and seemed to really want to help me. They explained things clearly and presented me with options on how to move forward. When I called McKinley, the receptionist was super nice and very helpful. Overall, a great experience!"
june G.
edmonton, alberta
"When I call McKinley and I have a problem they come out asap and do a great job. No more leaking so far. Very pleased with your service so far. I really appreciate it. I was so grateful to rent a furnace as I had no $$ to buy a new one so this worked out great for me. Thanks kindly, June ps Merry Christmas to the whole team..."
derek L.
edmonton, alberta
"Technician Josh was great, very helpful. But for the service call, I was told I would get a call back but had to phone in again to follow-up."
jackie H.
edmonton, alberta
"Trust, good service and honest discussion."
s D.
edmonton, alberta
"Delivered service same day as called. Tech was experienced in what he did. Minimum disruption to my lifestyle."
maria H.
edmonton, alberta
"Because Thomas and Sanan were on time and did the inspection very efficeantly."
tina O.
edmonton, alberta
"Great technician knowledgeable and friendly"
shirley S.
spruce grove, alberta
"Josh did what was expected and did keep us informed"
carol A.
edmonton, alberta
"Thomas was knowledgeable and efficient, and answered all my questions. We are very happy with the service from Thomas!"
connie W.
spruce grove, alberta
"The technician left, reporting the "banging" was much better however throughout the day, the banging returned as previously reported to the technician. My husband and father then removed the vent cover from the returning duct. On the technician notes he noted that he secured the end of the return duct however it was FAR from secured, in fact I doubt this was even looked at. The cold air return filter was completely plugged. My husband then had to frame the duct to the wall and now there is no longer any banging."
gerald M.
edmonton, alberta
darlene B.
edmonton, alberta
"Never give top ratings"
malanie P.
morinville, alberta
pamela H.
edmonton, alberta
"I am in Palm Springs and my house care giver was able to get help in a timely fashion!"
annemarie B.
st. albert, alberta
"The technician was prompt and courteous and explained his advice."
james B.
edmonton, alberta
"Prompt courteous service. Very nice technician"
diane P.
stony plain, alberta
al W.
edmonton, alberta
"The tech. was efficient and effective and did his work with diligence."
mike H.
edmonton, alberta
"The guys were very polite , mindful and very knowledgeable"
keith C.
edmonton, alberta
"Professional, thoughtful, identified shortcomings in previous installation work, offered advice... plus all the installers were simply good friendly people."
jim C.
edmonton, alberta
"Technician was on-time and when he was finished he explained what was done to my furnace."
eva N.
edmonton, alberta
jonathan S.
edmonton, alberta
"The service technician was very knowledgeable and thorough"
tina O.
edmonton, alberta
arlene Y.
edmonton, alberta
"Good check of the furnace, clear information on what needed doing, quick, efficient work, and no mess."
david M.
bon accord, alberta
"Provide us with all options available to us and suggested the most cost efficient way."
steve W.
edmonton, alberta
"Very respectful and thoughtful. When they were finished, you wouldn't even know that they were here. Left the room clean and completed all the jobs that we had asked them to do. We are extremely satisfied."
dorraine W.
edmonton, alberta
"Very informative & thorough"
irene W.
edmonton, alberta
greg H.
st. albert, alberta
"Josh was excellent, as usual."
karen&rick R.
sherwood park, alberta
"After they tech left the furnace did not work and another tech had to come out. I was inconvenient as I had to adjust my plans to wait for another tech."
troy G.
edmonton, alberta
"Friendly service, Mike the installer was excellent and explained the process. He even cleaned up the fallen insulation in my daughters room after moving a panel, not his fault there was insulation above the panel but took ownership and cleaned it up with an apology."
lynne S.
edmonton, alberta
"Christian was very efficient, knowledgeable, polite and thorough."
andre L.
edmonton, alberta
"Showed up same day, technician was friendly and informative."
miles C.
st. albert, alberta
dean W.
st. albert, alberta
jp G.
spruce grove, alberta
"Technician was able to make quick assessment off problem. Ability to acquire appropriate parts on a Sunday was impressive. Installation of new part and returning equipment to service in a timely manner was appreciated"
nadine F.
parkland county, alberta
"Gaps in communication. First scheduled appt, no call the day before. No show at appt time. Called and was told a no heat happened. Techs not aware and did not have pump charged when they came on the rescheduled date."
mary-lou C.
edmonton, alberta
"Professional technician who is knowledgeable and trustworthy. Booking an appointment is easy and communication is excellent."
steve C.
edmonton, alberta
"Representatives are always friendly and informative, over about 10 yrs I've never experienced anything else. Justin was the latest example. I've never been surprised by costs or service provided - accurate and timely every time."
dave F.
edmonton, alberta
"Nice guy and Profesional work!"
sandy P.
edmonton, alberta
"Excellent service. On time. Professional and knowledgeable."
art B.
edmonton, alberta
"Prompt efficient service. Technician was very thorough."
dale K.
edmonton, alberta
"Kasam knows us, knows our system, knows what he's doing, is attentive to detail and is very professional!"
warren M.
edmonton, alberta
"My furnace went out in very cold weather. Your office answered my call immediately and had a technician out as quickly as possible to repair my furnace. Chris is very knowledgeable and worked efficiently to solve the problem."
gilbert M.
st. albert, alberta
"Thomas was very thorough, informative and polite."
cory G.
edmonton, alberta
"I am still waiting for them to come back to fix the ceiling panel they broke and the fan that was noisy"
murray F.
edmonton, alberta
"Technician arrived on time and was skilled and efficient in the task."
art Z.
edmonton, alberta
"Didnt have to wait very long to get appointment. Kassam found the problem and made sure the heater was running properly in a reasonable amount of time."
brian F.
edmonton , alberta
jonathan T.
edmonton, alberta
"Furnace and AC install crew was quick and polite however had to place a service call 10 days later as the furnace stopped working. Service tech said a pipe was clogged with plastic fillings from vent PVC installed. Not sure it's a common issue or not but optics aren't great"
carrie D.
edmonton, alberta
"Polite, efficient and knowledgeable"
nancy M.
edmonton, alberta
"Appreciated the free service call to check humidifier and rectify. Teresa was reassuring, and of course, Travis was wise and solved the problem - also educated me. Nice to know that McKinley "has my back"."
erika M.
edmonton, alberta
"Kassam went way beyond the requirements of yearly check up for my heating system, and improved the usability and comfort of it. I would be glad to get him back for the next service call."
brenda C.
edmonton, alberta
al M.
edmonton, alberta
"we were provided with more than expected imformation . thankyou"
doug D.
edmonton, alberta
"On time and very efficient"
maryjane S.
edmonton, alberta
"McKinley Heating and air conditioning personnel are always polite and respectful. They make appointments, keep the appointments and show up when they say they will."
arnold E.
edmonton, alberta
"You had a technician out the same day I called."
fraser B.
edmonton, alberta
"Phoned for the appointment and very timely response. Justin called to discuss what he found and worked out how to get a new filter-very helpful"
stewart B.
edmonton, alberta
"Christian was very professional and knowledgeable and answered any questions I had."
corrine B.
sherwood park, alberta
"They were friendly and professional"
susan W.
edmonton, alberta
"I like being informed of the ETA of the technician by office (Theresa) and appreciate the professionalism and friendliness of the technician (Ryan)."
diane C.
edmonton, alberta
"very knowledgable, friendly and answered all our questions"
phil M.
edmonton, alberta
"Service technicians were very courteous and knowledgeable. Booking an appointment was easy and technicians arrived on time after a telephone alert that they were on the way."
beth W.
spruce grove, alberta
"Explained what he was going to do and completed that. Offered other solution if happens again"
josecarlos R.
edmonton, alberta
"technician is knowledgable, friendly and polite"
roger K.
edmonton, alberta
"Technician was friendly and skilled."
emily A.
edmonton, alberta
"Josh explained the problem throughly to me, told me what my options were and then made the necessary repair."
lyle H.
edmonton, alberta
"Proffesioal"
marco L.
edmonton, alberta
harold W.
edmonton, alberta
"Furnace installation appeared to be highly competent"
katherine B.
edmonton, alberta
"Nice person, professional"
regina T.
edmonton, alberta
jeanne C.
st. albert, alberta
"My furnace works well and is clean for the winter."
don P.
edmonton, alberta
"On time, quietly competent, and left everything set as it should be."
james K.
edmonton, alberta
"Everything was great but the wait for install. Not much can be done about that though."
andrew G.
stony plain, alberta
"The service was when it was scheduled for, it was fast & courteous."
mark C.
edmonton, alberta
"Technician was courteous, worked quickly and took time to explain his findings to me."
lynn Z.
edmonton, alberta
"Josh was willing to work in my crawl space! He diagnosed the problem quickly and explained it to me. Then he completed the fix in good time."
carol M.
edmonton, alberta
"Justin was pleasant and friendly, answered all of my questions, and was thorough and efficient in his work."
terry l.
edmonton, alberta
"Ryan - service tech was knowledgeable and courteous. Chris - sales rep explained everything in understandable terms and provided pros and cons to all options of furnaces available. Mike and Rob - installers - professional, great installation and excellent clean up"
paddy K.
edmonton, alberta
"They did their job as they should - fine"
john A.
st. albert, alberta
"All good"
gordon S.
edmonton, alberta
"Professional service. Explained process and why humidifier was not working and what needed to be done. Completed work on time even with extra repair of unknown problem with humidifier. Very tidy."
eyad A.
st albert, alberta
"Professional and very courteous, well experienced. Will sure ask for him to be our tune up technician next year."
irene A.
edmonton, alberta
"The individuals involved with my appointment were courteous,knowledgeable and kept me informed throughout the process and respected my concerns."
joyce B.
edmonton, alberta
"Josh has serviced my furnace previously and he is very professional, polite and does an excellent job."
donna C.
edmonton, alberta
"I would have expected the technician to vacuum the dust and dirt that was inside the unit. The filter was not cleaned either--he just looked at the top surface."
dick O.
edmonton, alberta
jim V.
edmonton, alberta
"Nelson was prompt, pleasant, informative, thorough. Have older furnace. Pleased with his knowledge of this equipment. He carefully explained possible problems and solutions. I was very confident in his recommendations."
cheryl M.
edmonton, alberta
"Justin was a bit late because he had been double booked."
ryan A.
edmonton, alberta
john C.
edmonton, alberta
"Prompt and Curteous; Explained Things"
les F.
edmonton, alberta
"Good service provided"
ellie S.
edmonton, alberta
"Justin was very knowledgeable and polite"
joanna C.
edmonton, alberta
"Service Technician was very professional and showed me what he did to get the furnace working again."
ron P.
edmonton, alberta
pat S.
edmonton, alberta
"technician knew what he was doing very polite and personable"
cassandra B.
edmonton, alberta
"Fast and professional service"
mary L.
edmonton, alberta
bryan B.
edmonton, alberta
bill M.
edmonton, alberta
"Josh provided very professional and courteous service."
charlene C.
st albert, alberta
"The furnace was not on when we got home and had to call technician and was surprised as to the venting"
dale K.
edmonton, alberta
"Sam knows our system, knows us and knows his "stuff" ..."
mike R.
edmonton, alberta
"tech was helpful with minor repair and clear explanation of work done."
morris K.
edmonton, alberta
katrina B.
edmonton, alberta
"It was very efficient & fast."
marjorie M.
edmonton, alberta
"Fast service. Thomas was polite, friendly, efficient."
leonard G.
edmonton, alberta
"Josh was very respectful coming into our home. He listened to what our issue was and then very efficiently and effectively went forward to fix it. He was also very tidy and cleaned up whatever was needed to be cleaned."
wael radhi C.
edmonton, alberta
"Eric was very nice and respectful. He did his job!"
perry O.
edmonton, alberta
monty B.
edmonton, alberta
"They were on time. explained all service done and results of inspection."
ingrid H.
edmonton, alberta
"Justin was very thorough and paid attention to detail. He was also very kind and understanding about my circumstances."
roman Z.
edmonton, alberta
laura B.
edmonton, alberta
"Friendly and thorough"
dorraine W.
edmonton, alberta
doug M.
edmonton, alberta
"Josh has been servicing my furnace for several years. The experience and knowledge he demonstrates continues to provide me with a high level confidence that the servicing was done correctly."
paul S.
sherwood park, alberta
"Ryan was very polite and helpful"
erich W.
edmonton, alberta
micahel K.
edmonton, alberta
"Arrived early. Polite."
frances H.
st. albert, alberta
amar B.
edmonton, alberta
"Excellent technician"
graham A.
sherwood park, alberta
"Andrew was exceptional - Cheerful, polite, informative, and efficient."
candace S.
edmonton, alberta
"Very thorough and explained everything"
sally M.
edmonton, alberta
"He answered all my questions and gave me a report after on potential future problems."
tim B.
edmonton, alberta
"Courteous efficient"
rakel B.
edmonton, alberta
"I was very impressed how fast Dean Doyle and Eric arrived to deal with my emergency with a leaking humidifier.Dean gave me a good explanation what the problem was and also how to achieve clean airflow in my house."
agnes L.
edmonton, alberta
"Alex is excellent. He continues to trouble shoot and locate issues until the problem is solved. He is the best technician we have ever had with McKinley."
dianne B.
edmonton, alberta
"He was informative and courteous"
jo-ann P.
edmonton, alberta
"On time, professional, explained all the details of what was found and the implications."
ray C.
edmonton, alberta
"Christian was helpful, considerate, and knowledgeable."
debbie M.
edmonton, alberta
"Friendly, efficient, great service."
debra L.
morinville, alberta
"Quick, on time, and thorough"
janet G.
edmonton, alberta
"Sam always provides quality, knowledgeable and cost-effective work."
bruce A.
edmonton, alberta
"Technician was very helpful and courteous but could not identity any problems through the diagnostic process. Yet the very next day and every day since, there has been a "System Malfunction" message on our thermostat - I felt it was a waste of $131 service call as there was no solution. Again I have no issue with the technician but it appeared he did not have much experience with our Carrier product and the problem remains."
linda G.
edmonton, alberta
"Christopher was courteous, knowledgeable and addressed the concern I had professionally. Although the problem was not completely solved he gave some suggestions and put my mind at ease that the furnace was functioning properly"
caroline L.
edmonton, alberta
"Friendly, kind, efficient, knowledgeable, and honest technician. Josh came across as very trustworthy and someone we would want in the future. Reception/sales girls were great too. Fast service. Great website and response system."
sheldon P.
edmonton, alberta
"Showed up on time, fast and efficient work"
tina tom eppinga E.
sturgeon county, alberta
kevin U.
stony plain, alberta
"Chris was a excellent sales rep giving tips and helping understand what was needed and not going just for the biggest unit. Techs Fredie and Melchor were very professional and did a great job setting both unit up"
dorothy M.
edmonton, alberta
"Kassam is exceptionally polite, kind and thorough! He explains things well and takes his time servicing our home appliances"
rhonda C.
edmonton, alberta
gary K.
edmonton, alberta
"Christian was very knowledgeable, professional and courteous."
ann A.
edmonton, alberta
"He did a good job"
ed R.
edmonton, alberta
"He was friendly and answered all my questions"
sylvia M.
edmonton, alberta
"Its a fair rating"
dale K.
edmonton, alberta
"Sam knows our system, is very professional, thorough and welcome in our home"
gail B.
edmonton, alberta
"Efficient, answered my questions and didn't make me feel like I should know the answers."
glen B.
edmonton, alberta
"Travis, the technician, answered all my questions, showed me with hands on what switches to turn or move to and set-up my humidifier for winter and summer operation in a 'leave it alone' mode. A great technician who was very helpful!"
ruth B.
edmonton, alberta
"Chris is very professional, answered our questions and was very thorough."
beth H.
edmonton, alberta
"Christian was on time, pleasant, answered every question and did his jod"
diana A.
edmonton, alberta
slinder B.
edmonton, alberta
"Josh is respectful, responsible, is hard working and ethical. Provides dependable quality workmanship. Informs the house owner of the purpose of his visit. Will update house owner of any concerns or advise as needed."
david S.
edmonton, alberta
"Went smoothly"
eugene L.
edmonton, alabama
"Devin & Robb worked very efficiently. The work was done on time and I was given satisfactory explanations to all my enquires. I was also given help in understanding and programming our new thermostat."
cecil P.
edmonton, alberta
"Very pleasant told me what he was looking for.explained what he did."
shirley O.
edmonton, alberta
"Chris was very polite and efficient"
lidia W.
edmonton, alberta
"technician arrived on time, was clean and professional looking, was pleasant and got to work right away."
diana/nick D.
edmonton, alberta
"Why rated 10. Easy, we asked for a call half hour ahead and Ryan called to NB let us know time he was coming. Ryan took shoes off, without being asked. Ryan was very polite, did a good job, all while being happy, smile, and very polite. Excellent personality to keep McKinley.."
john E.
edmonton, alberta
"It was earned"
zofia M.
edmonton, alberta
"Prompt, pleasant, knowledgeable. Comforting to know I could get someone her quickly should a need arise (especially if something were to occur during our cold Alberta winters.) I do however wish there was a price scale if the issue turns out to be a 15 minute peek (some fixed income seniors are struggling to make ends meet. THANK YOU ! For asking for my opinion."
george P.
st albert, alberta
"Good Service all around, sales, office, installers"
chris z.
edmonton, alberta
"good servive"
jerome S.
edmonton, alberta
"Technician was helpful and curtious"
dennis M.
st. albert, alberta
"Christian was very courteous and professional repaired our existing drainage lines and provided an overview of the furnace function in a clear and concise manner. Cautioned me about the age of our hot water heater, we had it replaced as a consequence of his advice."
bob K.
spruce grove, alberta
les W.
edmonton, alberta
"high quality professional service provided bu Josh"
patrick D.
edmonton, alberta
"Thomas was professional, knowledgeable and helpful in every facet of the servicing."
john E.
edmonton, alberta
"He earned it"
harley K.
st. albert, alberta
"I always learn something new when a service guy comes to the house for our inspections. I really appreciate that. I like doing the maintenance I can."
frances H.
st. albert, alberta
hazel H.
devon, alberta
"Professional manner explained what he had done."
al and margart J.
edmonton, alberta
"We feel that we were given accurate and complete information upon which to make a decision to replace our furnace. Both men were courteous and engaging. For questions #7 and #10 I answered NA because we have yet to have the installation done."
tony H.
edmonton, alberta
"THE TECHNICIAN DID A VERY GOOD JOB REPAIRING THE FURNACE."
betty K.
edmonton, alberta
virginia R.
edmonton, alberta
"Seemed to know what he was supposed to be checking."
sophia K.
edmonton, alberta
"Did a good job and quickly"
craig G.
edmonton, alberta
al dixie crickmay C.
st. albert, alberta
"He is a very nice guy"
tom B.
edmonton, alberta
"Your tech was friendly and efficient."
bob G.
edmonton, alberta
"The technician was on time and completed his services promptly and diligently"
gary J.
edmonton, alberta
"Technician was on time, explained what he planned to do, explained results of work, and was very pleasant to deal with."
garrett S.
edmonton, alberta
"Very polite and knowledgeable person."
peter W.
edmonton, alberta
"informative, pleasant"
patty L.
fort saskatchewan, alberta
"Technician explained everything in detail, very thorough"
robert P.
edmonton, alberta
"Thomas was organied and efficient and pleasant."
lynn G.
edmonton, alberta
georgina S.
edmonton, alberta
wanda harmas H.
edmonton, alberta
"Requested a better seal to exterior ductwork to exterior wall."
steve W.
edmonton, alberta
"professional, thorough,work done quickly, explained all services performed, both techs friendly"
rachelle B.
edmonton, alberta
"Great friendly service! The techs were there to fix an issue for getting the inspection passed but also changed my filters as the service light had come on my thermostat."
wayne L.
edmonton, alberta
"Travis is friendly and thorough with his service he provided."
rakel B.
edmonton, alberta
"I feel confident that Justin did a good job inspecting and tuning my 2 furnaces. He also checked the humidifier and decided to replace the filter pad. He was professional and friendly in his manner."
simon S.
edmonton, alberta
"Justin was very polite and serve with efficiency. He was able to answer all my questions with satisfaction."
sandra fabbro F.
ardrossan, alberta
"Very professional"
lila W.
edmonton, alberta
"The salesman was very knowledgable about the product and very professional"
gloria W.
edmonton, alberta
"People were friendly and responsive however the furnace installation resulted in two call backs as the City Inspector would not pass the furnace as it did not meet code requirements. We were not happy it required 4 additional visits and time off work to complete the furnace installation and pass inspection. I believe McKinley should provide us with compensation for the additional time required for them to accurately install the furnace. We will continue to use McKinley during the warranty time frame."
brian H.
edmonton, alberta
"Excellent customer service"
frank M.
edmonton, alberta
"No complaints with this service"
steve H.
spruce grove, alberta
"they started at 8:30 and were done at 3:00, consulted with me during installation/removal and answered my questions, work done is nice and neat."
robert K.
edmonton, alberta
"The technician was knowledgeable and had a pleasant manner.He kept me informed on what he was doing"
john P.
edmonton, alberta
"always good service from McKinley"
veronica G.
edmonton, alberta
"Both technicians were courteous and kind. They explained everything they were doing in detail for me and were very respectful to my home."
ian K.
edmonton, alberta
grace M.
edmonton, alberta
"I was surprised to learn that my air conditioner was not functioning properly causing water to leak onto my PVR after having my annual maintenance service done on July 23, 2019. Everything was said to be working fine at this time."
glenna G.
edmonton, alberta
"Explained what he was doing. Friendly. Respectful"
jason N.
spruce grove, alberta
leona S.
sturgeon county, alberta
david H.
edmonton, alberta
"Came the same day, technician was courteous and polite and knowledgeable"
adriana E.
edmonton, alberta
"Friendly and service was good."
sieglinde R.
edmonton, alberta
"Travis was as thorough as in previous years. He took the time to ensure his trainee did everything correctly while they worked together. Very professional, courteous."
hernan I.
stony plain, alberta
"knowledgeable and well presented"
jud O.
st albert, alberta
"Showed up on time, very thorough inspection, completed repairs and provided proper guidance on maintenance"
dean W.
st. albert, alberta
"very courteous and helpful answering questions"
frankie L.
edmonton, alberta
"Smooth"
bob N.
edmonton, alberta
marjorie M.
edmonton, alberta
"Tech was efficient, organized, knowledgeable, went the extra mile. Pointed out a problem and followed up on it"
arlene Y.
edmonton, alberta
"Arrived on time, considerate of my property, and did the work quietly and efficiently. Also, told me that I already had the kind of filter that I inquired about. I must have been asleep when it was installed. Ha! Ha! The technicians weren't."
dean A.
edmonton, alberta
dilys B.
edmonton, alberta
"Josh was friendly and fixed everything cleaned up and told me things as we was doing the repair"
ron W.
edmonton, alberta
"Quick, polite and efficient."
dave W.
edmonton, alberta
"The tech did a very thorough check to try and eliminate the problem."
william G.
edmonton, alberta
"He arrived on time, was neat and polite, and efficiently went about his work."
lesley M.
edmonton, alberta
"The technician (Travis) is always prompt, courteous and thorough."
larissa C.
edmonton, alberta
"Josh was friendly and knowledgeable"
robert D.
edmonton, alberta
"McKinley is very fortunate to have an experienced, knowledgeable and competent service technician like Josh. He quickly and efficiently replaced our blower motor fan after giving us options and gave good suggestions and comments. Josh is a quality employee and I would recommend him for his excellent work in future'"
shirley C.
edmonton, alberta
david M.
spruce grove, alberta
"Would have like to have them clean the duct too but they don't do it"
linda L.
edmonton, alberta
"We were lucky to have both Josh (Technician) and Dean (Sales Consultant) visiting us today."
stephen M.
edmonton, alberta
glenna G.
edmonton, alberta
will G.
edmonton, alberta
"I liked the service technician, however, follow up but the service manager was terrible so I went with another company to fix my Lennox AC system"
brian S.
edmonton, alberta
"Very promp professional service. Josh is a smart guy with great problem solving skills."
anneliese B.
edmonton, alberta
"Very helpful and knowledgeable."
dayna N.
edmonton, alberta
"80"
richard R.
edmonton, alberta
"Excellent work, neat and tidy. Professional install."
tina G.
edmonton, alberta
"Excellent service."
jonathan B.
edmonton , alberta
"On time, professional, friendly, plensant"
diana W.
st. albert, alberta
"Sam figured out that the issue was a loose wire from when the prior Tech installed a new display - about a month ago. I'm not sure why the first Tech didn't wait around to make sure the thermostat was working. It said "system waiting" right from the get go. I kept thinking it was something I had to do with personalizing the thermostat. Obviously not."
henry R.
spruce grove, alberta
layne P.
devon, alberta
doug I.
leduc, alberta
"The recent AC (supplied and installed by McKinley 2 years ago) and Furnace service by the Technician was fine. He did find some issues with the motors on the furnace and we identified a possible issue with the electrical on the AC. I asked the Tech to have someone from their office contact me about the costs involved with replacing the motor(s) on the furnace vs the possibility of having a new furnace installed. One week later I have yet to have anyone call me to schedule a quote/appointment. Meanwhile last Thursday, I called and spoke with Michael (service advisor possibly??) about the issue with the AC electrical. He took all my info and suggested that the situation was not normal and he would have someone contact me either later in the day or the following day to schedule an appointment. It's now Tuesday of the following week and still no call back. I was happy with the initial work provided by McKinley when they installed my AC but it now appears as though any after-sales follow-up has fallen by the wayside."
brent B.
st. albert, alberta
"Ryan was polite, friendly and efficient. He explained everything and took time to show me how to clean my air conditioner."
lawrence J.
edmonton, alberta
"Flexible, was able to leave the technician on his own to do his job."
gary J.
edmonton, alberta
"Same day service. All repairs covered by warranty."
judy/yvon L.
edmonton, alberta
"Cleanliness in side and outside"
colin B.
edmonton, alberta
"Great at explaining"
anthony T.
spruce grove, alberta
"Ryan was very polite. He explained everything he was going to do and cleaned up after himself."
wayne b.
edmonton, alberta
wayne b.
edmonton, alberta
judy M.
edmonton, alberta
don P.
edmonton, alberta
"Technician was very thorough . He performed annual maintenance on the furnace and the air conditioner. Kept me informed throughout."
jill G.
edmonton, alberta
"Technician was friendly & courteous; was thorough in going through the maintenance of 2 furnaces and 1 air conditioner"
jan K.
edmonton, alberta
"There technician was pleasant & helpful. He answered my questions & offered suggestions. (I referred to you my friend, Shirley Lim.) ( We had a problem with our roof vent freezing 2 yrs in a row & want a solution.)"
harmony T.
edmonton, alberta
"We never really gotten to the bottom of why our humidity is not being conditioned out of the home. We have never had this issue with humidity before but ever since we had AC serviced in April/May we have not been able to manage it. The technician was very nice."
brian H.
edmonton, alberta
"Even after checking the furnace and finding what I now know to be "normal" codes, Andrew was pleasant and patient. I learned that the "E" codes are the ones to be concerned about."
expedia center C.
edmonton, alberta
"Short notice appointment."
tim G.
edmonton, alberta
"Very personable and through"
joanne D.
edmonton, alberta
"Quick, clean, considerate guysthat sums it up."
rohini C.
edmonton, alberta
"Josh was exceptional to deal with, and he was very helpful!"
barb K.
edmonton, alberta
agnes L.
edmonton, alberta
"Christian is friendly and professional and very quickly replaced our filter."
carmela L.
edmonton, alberta
"- Technician was very professional, efficient, and knowledgeable - Took the time to provide thorough explanations"
paul N.
edmonton, alberta
"Josh was excellent, very thorough, took the time to explain what he was going to do, and explained what he found. Nice Guy."
steve R.
spruce grove, alberta
"Seemed thorough"
steve D.
edmonton, alberta
"It was efficient and clear."
steve H.
edmonton, alberta
will G.
edmonton, alberta
"Everything the service rep said would happen did not. As a consequence I am now using another company to finish the repair of my system"
paul D.
spruce grove, alberta
"Very knowledgeable."
harold W.
edmonton, alberta
"Very friendly and competent technician. Explained things well. Very respectful of our house when inside."
paul S.
sherwood park, alberta
"They were all very polite and answered all questions"
rod S.
edmonton, alberta
"The fellows were prompt, pleasant, efficient and gave me some good advice."
paddy K.
edmonton, alberta
nick A.
edmonton, alberta
"Your techs were great. Answered all my questions and booked me in for the repair work Ill need done."
rick S.
spruce grove, alberta
"Since original install almost one year ago Alex has been here twice to fix problems from original install steam humidifier&dehumidifier both were hooked up wrong so Alex did a great job but the 1st install was very poor."
helen W.
edmonton, alberta
jim B.
edmonton, alberta
"$265.65 for a 30 minute service call."
shelley W.
spruce grove, alberta
"I required a tech to service our furnace as it was not blowing air and humming. The tech spent 5 min checking the furnace, told me it needed a new motor and quoted my $825 for it and that it would take a few days to get in. Before he placed the order I asked if he had tested the capacitor. He said he had not. He then tested it and that was indeed the problem. He indicated that he did not have one of the truck that would fit and would have to come back the next day. He asked what time- I indicated after 4pm - as I work. He said that they don't usually schedule service calls after 4pm. Yet, it was 4:20 and he was standing in my house doing a service call. And your website allows you to select a service time- the latest being 6-8pm. He then charged me $131 for the service call where I diagnosed the problem and saved myself $825 and an unnecessary new motor. He arrived back the morning to install the capacitor and charged me $155 (that included a 15% discount for misdiagnosis). So,I took time off work. I paid $286 for a $25 part- that took maybe 5 minutes to install AND I diagnosed the issue. I am not impressed. Clearly looking for an expensive fix and it seems convenient that the necessary item was not on the truck- that way I can be charged for another service call. I will not be using this company again."
jonathan P.
edmonton, alberta
"The Tech was awesome, he completed the tuneup quickly, and was very professional."
blessing M.
leduc, alberta
"Exceptional and informative product and service pitch"
phil B.
edmonton, alberta
"Ryan knows his stuff: he showed me the filter on my humidifier and explained why it ok."
jeff C.
edmonton, alberta
"They were very good but were late for the appt, they were supposed to arrive between 8-8:30 am and arrived shortly after 8:30 am and then were waiting for another 30 mins or so for another tech with parts"
ellies C.
edmonton, alberta
"We were very satisfied with the serviice. They were very good. But we are still very unhappy with mckinley. The air conditioner moves and till this day it is not fixed plus it is loud and a muffer was to be installed. We are still waiting. When will get straightened out. Thank you. Technicians are very good."
roy S.
edmonton, alberta
paul G.
edmonton, alberta
dina S.
edmonton, alberta
"Erin answered my concerns and questions regarding the AC unit"
elizabeth N.
edmonton, alberta
"Both Travis and Thomas were very thorough"
marion M.
edmonton, alberta
"It would be helpful if the technician would bring the required new filter for the furnace to the appointment"
debbie B.
edmonton, alberta
"Job not completed"
james G.
edmonton, alberta
"everything done well"
nahil H.
edmonton, alberta
"Ryan was amazing! He explained the process and kept me informed every 15-20 mins as to what he was doing, his findings and recommendations. Even the dog loved him...bonus!"
alfred K.
edmonton, alberta
"The techs are very professional and informative. They are willing to answer any questions"
ryley C.
edmonton, alberta
"Very thorough, professional, and friendly technician. The service exceeded our expectations, and resolved all of our concerns. Also, had previously had a well known(alternative) company provide an initial service, which repairs were quoted at potentially thousands of dollars, and at a minimum of 1500$; McKinley technician was able to resolve our issues well under this price, and provided me with a much more reasonable quote cost and repair cost!"
kevin U.
edmonton, alberta
"Sales rep very professional Helpful with any questions I had and helping me to understand the systems"
chris C.
edmonton, alberta
"Keenan was courteous and answered any questions I had. He also explained what he was doing, provided feedback on the system readings / measurements and how they compared with the normal parameters."
sukhwinder J.
edmonton, alberta
"Freddie and Melchor did great job."
gary R.
edmonton, alberta
"PERSONABLE TECHNICIAN. THOROUGH SERVICE."
delores B.
edmonton, alberta
"Always good service from McKinley technicians"
neal F.
edmonton, alberta
"Knowledgeable and helpful."
sandra R.
stony plain, alberta
carol H.
edmonton, alberta
"On time, efficient, friendly, took time to explain results of service"
glen B.
edmonton, alberta
"The crew was on time. Completed their work and cleaned up and removed the old furnace. Explained the operation of the units to me. Then after they installed it the furnace has be running quietly. I hope I can call back in the fall change over to make sure I close the vent and turn on the humidifier properly."
barbara M.
edmonton, alberta
"Technician was friendly, professional, did the job in a timely manner."
kewal D.
edmonton, alberta
"Prompt service and on time"
terri P.
edmonton, alberta
"Gave is ;lots of information on our Air Conditioner."
dave L.
spruce grove, alberta
"Would have been a 10 but one of the installers took apart the wrong thermostat in my house. It was for my fireplace not my furnace."
dale K.
edmonton, alberta
"Sam knows our system, knows what needs to be done, gets it done professionally. He also problem solves very effectively to get our system to do what we want"
peter R.
edmonton, alberta
"he was very efficient and clean up after he was done"
don W.
edmonton, alberta
martin A.
edmonton, alberta
"It was very good"
audrey G.
edmonton, alberta
"I found Christian to be very helpful."
madhu S.
edmonton, alberta
"very pleasant person ,helpful , answered all my questions"
doug D.
edmonton, alberta
"We have had Ryan a few times and he is very friendly, knowledgeable and always takes the time to listen to us and answer our questions."
terrence N.
spruce grove, alberta
"I called in because my AC unit wasn't blowing air. The tech determined that there was ice on the coils and there could be a leak somewhere and that he couldn't do anything until it defrosted. While I understand this part, I feel dissatisfied with paying $130 for a visit to tell me that I have to wait the rest of the day and let it defrost and then contact the installer for warranty; this is something I would've gotten for free from Google. I expected the tech to at least take a look at the AC unit to tell me more about this problem and to give me more information then basically 'wait, then call someone else'"
donna M.
edmonton, alberta
"Great workers"
wayne K.
edmonton, alberta
"Dean showed up on a Saturday night, the day we found out our ac was nfg - and spent hours with us talking us through all the options. It was amazing customer service, and we really appreciated it."
armand L.
edmonton, alberta
"The technician brought the wrong size filter to replace the old ones."
barb L.
edmonton, alberta
jill P.
edmonton, alberta
perry S.
edmonton, alberta
"Good job, on time, answered my questions."
frank T.
edmonton, alberta
"Prompt,courteous and professional service. Answered all questions and offered useful advice regarding furnace cleaning."
dr. berry B.
edmonton, alberta
"Kassam is very conscientious and explains everything very clearly"
susan W.
edmonton, alberta
"Pleasant telephone service from local customer service. Technician was prompt and very personable. He kept me abreast of progress and explained things to my level of understanding."
joann M.
edmonton, alberta
"He was pleasant and quick about his work"
wendy M.
edmonton, alberta
"Service was excellent"
lorna N.
edmonton, alberta
"The tech did his best to find out what is causing our hot water tank to make a loud noise. Came up with a plausible solution. Didn't work."
steve H.
edmonton, alberta
sheryl M.
edmonton, alberta
"Was so easy to book an appt and got a call to say he was on his way and arrived on time. Keenan was very friendly and knowledgeable."
rob G.
lac saint anne county, alberta
"The service tech was very polite and did his service quickly."
robert P.
edmonton, alberta
norman M.
edmonton, alberta
"I have had a service agreement for some time and have always ben satisfied and gives me peace of mind hen someone comes out checks the A/C furnace"
dave K.
devon, alberta
"On time very pleasant young man who went over the inspection process with me."
tahira S.
edmonton, alberta
"Cuz I trust him to do the best and its so easy to rely on him to do the absolute best."
debbie B.
edmonton, alberta
"Work not completed. Follow-up appointment arranged."
dan C.
edmonton, alberta
"The tech was good - a little inexperienced with my type of A/C but it worked out fine. The only negative is this survey was sent to me 6 times."