What to Expect During an AC Repair Appointment

So, all of a sudden your air conditioning system needs repair at your Edmonton home and you’re not sure what to expect. It’s stressful enough to allow an AC repairman into your home, but then to not know what exactly they’re going to do can add another level of anxiety. No worries! McKinley Heating Service Experts is here to inform you on the standard air conditioner repair process so you’ll be informed when an expert AC service technician needs to visit your home. 

AC Repair Starts Simple 

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound ridiculous, but they need to inspect it to make sure that it’s not simply a thermostat settings issue. The service tech will confirm the thermostat is programmed to cool and then reduce the temperature to see if that will trigger the air conditioner. A faulty or wrongly connected wire could be the only thing that’s standing in the way of you and a comfortable home. 

If there is still an issue, the technician may ask you to see the circuit breaker box. They will probably flip the circuit switches to off and then back to on to see if that activates the AC. 

Getting to the nitty-gritty of AC Repair 

The technician will then likely ask you to see the air conditioning equipment. Same as a doctor, the repairman will commence their trial and error discovery process. There are multiple variables that could be the cause for an air conditioner that isn’t running properly, and it’s up the technician to examine all the possible reasons starting from the most ordinary issues to the least. The process could take anywhere from five minutes to an hour, possibly longer. 

During the air conditioner diagnosis, they will likely check the air filter to make sure it’s not blocked or needs to be replaced. They will check the A/C system’s refrigerant levels, make sure the air condenser fan is turning properly, confirm that the size of your air conditioning system is suitable for the size of your home, and examine the electronics, safety controls, and wiring. 

Once the air conditioning repairman has pinpointed the problem, he or she should explain all your choices to you. The exchange will usually start with the repairman explaining what the issue is, what part (if any) went out, how or why it failed, and A/C system operate}. 

The service tech will then go into your options, which will involve replacing the part and resolving the problem, but may also entail upgrading parts of the air conditioner, the A/C system itself, or your complete heating and AC system. In particular cases, it may make more sense to purchase an entire new heating and AC system, particularly if the A/C system is past its prime, or prone to breaking down again and end up costing you more for AC repairs in the end. The technician will discuss how much time, effort, and cost it will take to fix the problem. 

The technician might now explain what could have avoided the trouble or part failure and how to prevent a future issue. This generally includes proactive maintenance, which not only helps prevent an A/C system breakdown, but in most experiences also keeps your air conditioning warranty valid. Most expert air conditioning repair businesses will offer an annual maintenance plan so you don’t have to think about making future HVAC tune-up appointments for your home. 

Finally, they will explain the process for repairing the failed part or resolving the issue. If you decide that AC repair is better for you than investing in an AC system upgrade, the service tech will order any parts necessary and set up your new appointment to fix the AC. Or, if the part needed is already obtainable on their van, they will go ahead and start the air conditioning repair work with your approval. 

Always know that throughout Edmonton your HVAC equipment is in good hands with McKinley Heating Service Experts. Our repairmen are ACE-certified and have been through extensive background checks so you can feel confident with the technicians we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your A/C system repair, give us a call around the clock at 780-800-7092 and we’ll be happy to walk you through the process. 

Enjoy our blogs!

Keep checking back for more!

© 2025 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.

Chat with a Service Expert technician