How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in Canada, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many individuals start their search for an AC repair company on the internet. While you’re on your computer, phone or tablet, be sure to browse through reviews from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are valuable when hunting for an AC repair company. Find out which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the ability to ask specific questions can help you make an knowledgeable decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, ask if if they’re able to come to you for an additional cost. Thoroughly weigh your local alternatives before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inopportune times. Choosing a company that provides emergency services is essential if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to quality and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your province. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service most likely has the experience necessary to handle challenging problems. Determine how long the company has been in existence. Then, ask a professional whether they have previously encountered the problem you need fixed. This kind of experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and able to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting several quotes helps you find a company that offers competitive and reasonable prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and give warranties for your satisfaction. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A collection of parts, labour and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact an office near you and schedule professional AC repair services.
