How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you probably read about the recent issues and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, see Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to resolve the problem and get it up and running again.

Symptoms of this problem include the following:
  • the thermostat being down on the Nest App and disconnected from Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

PLEASE NOTE: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After approximately 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the thermostat has turned on during this time, turn it off and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, please see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If McKinley Heating Service Experts set up your Nest Thermostat, please give us a call at 780-800-7092 or schedule an appointment online. If your Nest Thermostat was not put in by McKinley Heating Service Experts, please contact Nest Support here.

Also, do not let this issue panic you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you all hours of the day. When set it up correctly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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