Heating in Edmonton with 100% Satisfaction Guarantee*

Frequently Asked Questions

• How often should a furnace be serviced?

  Homeowners should have their furnace or boiler system serviced at least one time per year. This will help prolong the heating system’s expected life and help to lessen repairs and utility costs.

• Is preventative furnace maintenance worth it?

  Heater maintenance is a lot like car maintenance. Routine furnace maintenance is paramount to helping your heating system be as durable as possible.

• What can be done to protect my home from carbon monoxide?

  Here are a couple of things you can do to keep your family protected from carbon monoxide:

  • Heat up your car or truck outside of your garage. Cars are a substantial source of carbon monoxide poisoning, so do not leave yours running in the enclosed space of a garage. The same is true for gas equipment like lawn mowers or snowmobiles.
  • Don’t run ovens or grills as heaters. These appliances are safe when used right but can make carbon monoxide when used for a long period of time in small spaces.
  • Don’t turn on a gas generator indoors because it produces fumes.
  • Have your chimney inspected by a professional. This ensures chimneys and vents aren’t blocked and are connected appropriately.
  • Confirm gas appliances are operating correctly, particularly your heater. You can ensure efficient, safe operation by booking routine furnace maintenance with Enercare McKinley.
  • Add a quality carbon monoxide and smoke detector on each level of your home, especially close to bedrooms and common areas where gas appliances are in use.

• How can I bring my heating costs down?

  Having your systems maintained will help bring costs down. Check our helpful in-depth information about keeping your systems healthy. This will inform you about proper maintenance and why it’s crucial.

• What brands do you install and service?

  We service and install all popular brands, makes and models. As a sizable HVAC company, we can get fast access to parts and systems for timely replacements.

• Do you provide emergency service?

  Yes. Our Experts are just a quick way away, whether you’re trying to find a furnace repair in the dark of a cold winter night or an AC replacement before a heat wave arrives.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. The service call charge covers the technician’s time, knowledge and any gas or other travel expenses associated with determining the underlying cause of the problem. It’s in essence a service fee for the technician’s professional inspection to pinpoint the cause of the malfunction.

  It’s similar to a doctor’s appointment. They must do some preliminary tests or an examination to understand what’s wrong before recommending treatment. Just the same, your HVAC professional must diagnose your system to figure out the needed repairs or maintenance.