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Frequently Asked Questions

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge levied by HVAC companies when a technician is called out to your home to diagnose any and all problems with your furnace or air conditioner. The service call charge covers the technician’s time, knowledge and any gas or other travel expenses associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional assessment to identify what went wrong.

  It’s like visiting your doctor. They have to examine you to learn more about what’s wrong before recommending treatment. Just the same, your HVAC professional must examine your system to determine the needed repairs or maintenance.

• Should I repair or replace my water heater?

  You may need to replace your water heater if you’ve noticed:

  • the tank is leaking
  • leaking valves
  • insufficient hot water
  • discolored, cloudy or rusty water.

  We’re happy to discuss repair or replacement options during a visit. Get in touch with our staff to schedule a consultation.

• Which type of water heater is right for me, tank vs tankless?

  Which type of water heater is best depends on your specific needs as a homeowner. Product life span, installation costs and your total budget are a few of the most relevant factors to consider. Tankless water heaters usually mean higher installation costs, but tank water heaters may cost more to run month to month due to energy usage. As a result, tankless systems are considered more energy efficient than tank models, with an ENERGY STAR-certified model capable of helping you save even more.

• What brands of water heaters do you install?

  We offer a complete line of water heaters and service all brands, makes and models in the U.S. Don’t hesitate to get your technician’s opinion on which is best after reviewing your budget and needs.

• What is water treatment?

  Products marketed as water treatment are designed to eliminate negative traits in potable water. Two of the most popular options are water softeners and whole home water filtration systems. Both options are capable of filtering out contaminants, positively impacting taste, color and even cleanliness.

• Is a whole-house water filter system worthwhile?

  For anyone living somewhere with more minerals in the water supply, a whole-house water filtration system can be the perfect solution. Putting in a water treatment system can be especially useful if you live close to manufacturing, mining or agriculture industries.

• How does a home water treatment system work?

  Many home filtration products implement different strategies for filtering out pollutants and sediment. This could include mechanical filtration, which means sediment and other particles are physically stopped by the treatment system. Mechanical filtration may be used in tandem with a reverse osmosis membrane, suitable for organic chemicals and microorganisms. A few water treatment solutions even use ultraviolet light for its sanitizing properties.

• How do water softeners work?

  Water softeners utilize a tank filled with special beads of resin to attract and trap the minerals that cause hard water, such as calcium and magnesium. Hard water enters the bead-filled tank and the minerals are captured within the beads. The now-softened water is then available for use. These beads won’t always work as efficiently as they did at the beginning, so a salt solution is pumped into the tank. During the natural process of sodium ion exchange, the sodium molecules push mineral buildup back out from the beads before they are drained from your water supply entirely.

• What’s the best method for treating water at home?

  The ideal water treatment system depends on where you live and your daily water usage. Those with delicate health might do best with a whole-home filtration system, while anyone living in an area with hard water might want to think about installing a softener system. The Expert plumbers at Enercare McKinley are happy to share our advice regarding which product(s) would be perfect for your plumbing.